Dixons Carphone saw its first half pre-tax profit decline to £61 million from £154 million in the same period in the previous year after it was hit by £58 million in one-off charges and a weaker mobile phone market.
Subway has launched its 161st UK and Irish store at a Euro Garages owned forecourt in Bristol.
WH Smith has opened its latest new concept stores at Melbourne International Airport.
Troubled furniture retailer Multiyork is to begin a process of orderly wind down with the loss of 112 jobs at its headquarters and manufacturing facility although its administrators are continuing to seek a buyer for the business.
Today’s customers ask questions at any time of the day or night and wait for you to respond, but not for too long. And the way customers contact you can vary, too. You choose the channels, and from those, the customer selects which works best for them.
In an age when the optimal user experience is critical to business success, retailers, manufacturers and distributors must constantly meet and exceed ever-changing customer expectations.