In this opinion piece, eCommera chief executive Mark Fagan discusses how retailers can improve their omni-channel operations to provide the most consistent customer experience. Two years... View Article
Commentary by Andrew Saville, Experian Marketing Services UK Everyone who works in retail knows that the landscape is always changing, driven by evolving customer behaviour and... View Article
Commentary by Liz Parry, Strategic Account Director at Teleperformance UK. Customer service has long been seen as an important focus for retailers, but never before has... View Article
East Sussex based cash drawer manufacturer Cash Bases has merged with the US firm APG Cash Drawer. The companies said the merger will create a leading... View Article
Commentary by William Carson Teleperformance. A family holiday abroad is essentially a ‘field trip’ for the customer experience professional. In a relatively short period of time,... View Article
Commentary by Andrew Saville, Experian Marketing Services UK A happy customer is a loyal customer and a loyal customer is more likely to become an advocate.Advocates... View Article
Retailers can deliver personalised customer service, here’s how. Commentary by Steve Gray, SG-retail Most retailers, other than take it or leave it hard line discounters, would... View Article
By Matt Sims Teleperformance I recently noted the problems some executives have identifying with their own customers. The Institute of Customer Service research clearly shows that... View Article
VCA has launched a new comprehensive range of high definition IP network video devices which feature its highly acclaimed analytics technology. VCA continues to offer its... View Article
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