Commentary by William Carson Teleperformance. A family holiday abroad is essentially a ‘field trip’ for the customer experience professional. In a relatively short period of time,... View Article
Commentary by Andrew Saville, Experian Marketing Services UK A happy customer is a loyal customer and a loyal customer is more likely to become an advocate.Advocates... View Article
Retailers can deliver personalised customer service, here’s how. Commentary by Steve Gray, SG-retail Most retailers, other than take it or leave it hard line discounters, would... View Article
By Matt Sims Teleperformance I recently noted the problems some executives have identifying with their own customers. The Institute of Customer Service research clearly shows that... View Article
VCA has launched a new comprehensive range of high definition IP network video devices which feature its highly acclaimed analytics technology. VCA continues to offer its... View Article
Independent parcel carrier Yodel has recorded the highest levels of customer satisfaction to date, according to the latest Have Your Say results from leading insight organisation... View Article
Commentary by Richard Nicholls Business Development Manager at Teleperformance The Financial Service industry in the UK is constantly changing and the recent weeks have been no... View Article
BCP is delighted to announce that it has been shortlisted to win an award at the 2015 Retail Systems Awards BCP is one of only four... View Article
SumUp has responded to the growing demand for card payment solutions with a secure and intuitive Chip and PIN device. Specifically designed for small to medium... View Article
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