The Future of CX 2020
February 12, 2020 5:12 amFive European trends from TTEC that are shaping the customer experience for 2020 and beyond: Customers don’t stand still; they have ever-changing tastes, preferences, and expectations.... View Article
Retail Solutions UK News
Ampersand: Multichannel Retail Report 2020
February 11, 2020 11:05 amReport analysing multichannel retailers in the UK, based on the core tenets of multichannel retailing. During the last decade, changing consumer attitudes and technology have transformed... View Article
Help, I need somebody! Service excellence drives sales in footwear retailing
February 10, 2020 8:35 amShoppertrak Guest Blog: Footwear brands have impressively kept pace with customer needs in 2019 and are therefore treading a path of growth. Currently worth over US$... View Article
Shoppertrak: Luxury retailers go experiential with the sparkle of innovation and data insight
February 6, 2020 4:07 pmLuxury fashion brands today are just as likely to gain media attention from their in-store and marketing innovations, as they are from their latest catwalk looks.... View Article
Retailers to take on the digital evolution and ailing high street at Retail Week Live
February 6, 2020 2:37 pmSenior business leaders from the world’s biggest retailers will be tackling the issues contributing to unprecedented challenges in retail following the worst year on record for... View Article
Event: Customer Experience Exchange for Retail
February 4, 2020 12:10 am15-16th September 2020, London CUSTOMER FOCUS AND INNOVATION AT THE HEART OF THE NEW RETAIL PARADIGM The CX Exchange for Retail is the annual meeting place... View Article
River Island: From High Street To Next‑Level E‑Commerce With Exponea’s CDXP
February 3, 2020 9:36 amRiver Island delivers connected, tailor-made experiences to every customer across their offline and online stores with help of Exponea’s CDXP. In this short video, they share... View Article
Q&A – Paolo Mossa, Global Sales Director – inVRsion
January 30, 2020 8:16 amPaolo Mossa is the Global Sales Director of inVRsion, a Virtual Reality company developing simulations of never-before-seen realism for CPG Industry and Retail. Paolo and his... View Article
Free whitepaper: Pushing the limits of luxury store performance
January 29, 2020 10:06 pmLuxury retail is undergoing a transformation. The physical store is shifting from transactional to experiential. In luxury retail, customers demand personalised experiences and outstanding service. High-spending... View Article
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