Author Natalie Fresen New data from the Institute of Customer Service reveals that nearly 4 in 10 (39%) UK customer service workers who have experienced abuse... View Article
Like many retailers John Lewis has had its fair share of issues to deal with recently but one thing it has that nobody can take away... View Article
In August 1994 I went to see Oasis play at the Forum in London’s Kentish Town at a cost of a mere £7 for a ticket... View Article
Retailers interested in increasing customer engagement and revenue must identify the distinction between omnichannel and multichannel retailing. This is crucial in order to meet customers’ expectations... View Article
Self-checkouts continue to be a polarising feature of physical retail with many people valuing the non-interactive experience while others are frustrated at the clunky, emotionless nature... View Article
One of the main concerns in modern business is sustainable retail packaging, and this matter has become ever more important as recent customer trends have all... View Article
On the 5th August at the sublime Akara restaurant in Borough Yards, London, the UK Retail team at Lightspeed spent an evening talking with key retail... View Article
Much has returned to normal since Covid-19 brought about death and disruption but one thing that continues to have a serious impact is the flexible working... View Article
By Chris Brook-Carter, chief executive of the Retail Trust It was brilliant to hear King Charles announce that mental health should be given the same focus... View Article
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