Latest research has shown that new technology is increasing the pressure on retailers to enhance levels of customer service as they compete for tech-savvy customers.
Christmas is a make-or-break time to build your customer base and up-sell related products. But your marketing efforts - and your anticipated profits - could all go up in smoke if you fail to recruit the right staff. By Lucy Beaumont
New West End Company, the organisation responsible for the management and promotion of Londons Bond Street, Oxford Street and Regent Street, has appointed Steven Medway to the newly created role of managing director - trading environment.
There is no better time than the busy summer months to revitalise your teams motivation and to make sure that customers are getting great service. The challenge is finding a way to promote peer-to-peer recognition that includes everyone and has a positive effect across the business.
With the world of retail changing so quickly Morrisons has recognised the need to become more customer-centric. By Glynn Davis
Employers from across the retail industry are being urged to help refine apprenticeship standards that have been developed as part of the second round of apprenticeship trailblazers announced by the Government.