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GENERAL MERCHANDISE

GENERAL MERCHANDISE

Amazon tops the charts for customer satisfaction

By The Retail Bulletin
Online retail giant Amazon has come top for customer satisfaction for the second year running according to the latest UK Customer Satisfaction Index from The Institute of Customer Service.
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MySale reports strong first half

MySale reports strong first half

23 January 2017 by The Retail Bulletin

Flash sale shopping website MySale has reported that online revenue increased by 18% to A$126.5 million in the first half of its financial year.

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Employment law 2017 - what can retailers expect?

Employment law 2017 - what can retailers expect?

20 January 2017 by Gavin Matthews, partner and head of the retail sector group at Bond Dickinson

2017 looks set to be a busy year in employment law in light of mandatory gender pay gap reporting, the apprenticeship levy and Brexit issues. Here are the main developments and upcoming legislation that retail employers should watch out for.

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Christmas shoppers keep station retailers on track

Christmas shoppers keep station retailers on track

20 January 2017 by The Retail Bulletin

Network Rail has revealed that retail sales at its managed stations during the festive period grew by 9.5% compared to the same period in the previous year.

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Insight: machine learning revolutionising the customer experience

Insight: machine learning revolutionising the customer experience

20 January 2017 by By Glynn Davis in New York

Stationery specialist Staples is implementing the latest machine learning technology to automate the interactions it has with its business customers in order to help it deliver improved service and react faster to customer queries.

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Pets at Home third quarter performance boosted by strong growth from vet practices

Pets at Home third quarter performance boosted by strong growth from vet practices

19 January 2017 by The Retail Bulletin

Pets at Home saw its group revenue climb by 4.4% to £203.7 million in its third quarter as trade was boosted by a strong performance from its veterinary practices.

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Halfords posts strong  sales growth

Halfords posts strong sales growth

19 January 2017 by The Retail Bulletin

Car parts and cycling retailer Halfords has grown its group revenue by 11.4% in its third quarter after retail like-for-like sales climbed by 7%.

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Insight: report reveals shoppers' frustrations with physical stores

Insight: report reveals shoppers' frustrations with physical stores

16 January 2017 by The Retail Bulletin

A new study has found that 40% of consumers think that shopping in-store is a chore and a third would rather stay at home washing the dishes.

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Insight: Brexit tourists boost high street sales

Insight: Brexit tourists boost high street sales

16 January 2017 by The Retail Bulletin

New figures have shown that spending on foreign cards in the UK grew by 22% year-on-year in December.

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The Entertainer celebrates strong Christmas sales

The Entertainer celebrates strong Christmas sales

13 January 2017 by The Retail Bulletin

Multichannel toy retailer The Entertainer has reported a strong sales performance during the Christmas trading period.

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