Online retail giant Amazon has come top for customer satisfaction for the second year running according to the latest UK Customer Satisfaction Index from The Institute of Customer Service.
2017 looks set to be a busy year in employment law in light of mandatory gender pay gap reporting, the apprenticeship levy and Brexit issues. Here are the main developments and upcoming legislation that retail employers should watch out for.
Network Rail has revealed that retail sales at its managed stations during the festive period grew by 9.5% compared to the same period in the previous year.
Stationery specialist Staples is implementing the latest machine learning technology to automate the interactions it has with its business customers in order to help it deliver improved service and react faster to customer queries.
Homewares retailer HEMA is planning to convert nearly all stores in the Benelux to its international store formula following a successful pilot in the Netherlands and Belgium.