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Meet The 2022 Speakers


Darren Williams
Darren Williams
Executive Chairman
Scrubd
Darren Williams is the Founder of Williams Harding Consulting working with start-ups, expanding and distressed businesses, primarily in retail and hospitality but also outside of these sectors. He is also the Executive Chairman of a men's skincare company Scrubd and a Trustee at Action 4 Youth. Darren has formally held senior ...
Andrew Hall
Andrew Hall
Chief Commercial Officer
Quantanite
An executive leader, specialising in innovation and strategy in customer engagement management and growth, Andrew has been in the outsourcing and technology domain for over thirty years and brings considerable knowledge of transformation and operational excellence into his relationships with clients and teams delivering exciting operations and customer-centric tech-enabled transformation.
...
Shetal Bhatt
Shetal Bhatt
Senior Director - Digital Customer
Sixt
Shetal Bhatt has been the Senior Director - Digital Customer at Sixt since February 2022. She was until recently the Head of Digital Marketing with Alshaya based in Kuwait, where she was co-creating and implementing the digital/CRM/loyalty and data strategy for their multiple Retail franchise Brands ranging from fashion ...
Vishal Talreja
Vishal Talreja
Property Director
Itsu
Speaker profile coming soon...
Dr Edda Blumenstein
Dr Edda Blumenstein
Director of Customer & Retailing Transformation
BYKO
Dr Edda Blumenstein is an experienced manager and consultant in omnichannel retailing transformation. Her current role is as the Director of Customer & Retailing Transformation at BYKO, a leading hardware and home improvement retailer in Iceland, where Edda leads the organisation's transformation from multi- to omni-channel retailing. Edda is also a ...
Mark Dunhill
Mark Dunhill
CEO
Stelar
Mark Dunhill recently joined Stelar London as their CEO and is also joining the board of another premium start up business, this time in the beverages space - Knoops. Prior to this he was Managing Director of Whittard of Chelsea from 2014 – 2019, where he faced the objective of transforming the company ...
Laurina Kennedy
Laurina Kennedy
Digital Marketing Manager
Skinny Dip London
Laurina Kennedy has been the Digital Marketing Manager at Skinny Dip London since April 2018. She is highly motivated analytical and results-driven eCommerce and digital marketing expert with over 9+ years' experience in web content, content strategy, and relationship marketing. Identify and capitalise on new growth opportunities through customer focus, market research, ...
Ian McBeth
Ian McBeth
Head of Digital, Technology & Data
Craft Gin Club
Speaker profile coming soon...
Emily Laws
Emily Laws
Head of Brand
Lucky Saint
Emily Laws is Head of Brand for Lucky Saint, the 0.5% superior unfiltered lager dedicated to changing alcohol-free beer forever, and finally rewarding those who aren't drinking with the beer they deserve. Emily joined Lucky Saint six months ago, having previously worked for premium mixers brand Fever-Tree as Brand, Activations and ...
Dirk Lubbers
Dirk Lubbers
Leisure & Hospitality Expert
Pilsner Urquell Experience
Speaker profile coming soon...
Peter Scott
Peter Scott
Retail & eCommerce Advisor
Japan House London
Speaker profile coming soon...
Jennie Farmer
Jennie Farmer
Chief Commercial Officer
OKA
Jennie Farmer is Chief Commercial Officer at luxury furniture company Oka. Since she started at Oka in January 2021, Jennie has been able to demonstrate her passion for crafting distinctive client-centric strategies and her track record for building unique global brands. Jennie’s career experience in luxury retail is extensive with ...
David Robinson
David Robinson
Chief Operating Officer
Pets at Home
David Robinson has been the Chief Operating Officer at Pets at Home since April 2019. Previously, he was Managing Director at Bestway Retail for nearly three years and before that, Conviviality Retail for two years. He started out as a Commercial Director for Homebase in 2009 and then for Argos in 2012.
James Coughlan
James Coughlan
Global Digital Strategist; Head of Global Transformation, Digital & Data
Inspired Education Group (2020-2021)
James Coughlan has worked for some of the biggest organisations driving compelling digital transformation across the retail, telco, technology, transportation and entertainment industries. This includes both owning and consulting for PE & VC backed startup's delivering large scale digital strategy execution, e-commerce and commercial marketing. Companies include Vodafone, HMV, Bullitt Group, ...
Andrew Mann
Andrew Mann
Managing Partner, North Bailey & former Head of Insight and Loyalty
M&S (2018-1019)
Andrew Mann is an omnichannel leader with a consistent record of breakthrough commercial success within data driven insight, Loyalty CRM, brand development, and digital transformation. His broad experience includes Cadbury Schweppes plc, The Coca-Cola Company, Clubcard Director at Tesco plc, Insight & Loyalty Director at Sainsburyâ's plc , Customer Director at ...
Jo Causon
Jo Causon
CEO
The Institute of Customer Service
Jo Causon joined The Institute of Customer Services as its CEO in 2009, where she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment. Jo ...
Chris O'Reilly
Chris O'Reilly
CEO
Presto Music
Chris O’Reilly is the CEO of Presto Music, an award-winning independent music shop and website with a wide range of classical and jazz recordings, sheet music, music books, accessories and musical instruments. Prior to Presto Music, Chris read Music at the University of Birmingham, and went on to complete ...
Kate Ancketill
Kate Ancketill
Founder and CEO
GDR Creative Intelligence
As the CEO and founder of GDR Creative Intelligence, Kate Ancketill has accrued more than 21 years of experience in trends affecting business sectors and consumer behaviour, sharing her visionary insights around the world. She is the innovation partner to around 30 of the world's largest consumer brands, supplying market leading consultancy ...
Graham Johnston
Graham Johnston
Senior Director - Omnichannel Customer Support
ASDA
Graham Johnston is the Senior Director for Omnichannel Customer Support & Transformation at Asda and formally headed up omnichannel transformation for Three UK. For the past 10 years, Graham has led large-scale transformations in customer interactions, focussed on innovation to bridge the gap between physical and digital. Graham also hosts his own ...
Janis Thomas
Janis Thomas
eCommerce & Marketing Director
Look Fabulous Forever
Janis Thomas is responsible for leading eCommerce and marketing at Look Fabulous Forever, the innovative DTC cosmetics and skincare brand designed to meet the needs of older women. She is an expert in driving digital marketing to deliver increased revenue and profitable growth in ecommerce & subscription businesses and she has ...
Desi Reuben-Sealey
Desi Reuben-Sealey
Senior UX Manager
Victorinox
Desi Reuben-Sealey is currently working as a Senior UX Manager at Victorinox and was the Senior UX/UI Designer for Debenhams until very recently. He offers a hands-on UX approach, to coach, mentor, grow and lead the design team in delivering a great digital product that crosses over the whole ...
Guy Bosworth
Guy Bosworth
Head of Operations
Ole & Steen
Guy Bosworth has worked in the retail and F&B space for over 12 years, working with some industry heavy weights such as Pret A Manger, KFC, Aldi and Boots. Now as Head of Store Operations for Ole & Steen, he is leading the stores on an adventurous growth journey to build ...
Trevor Gordon
Trevor Gordon
Global Director - Customer Capability
Large Global CPG
Trevor Gordon is currently Global Director - Customer Capability of a large global CPG. He was previously Global Director of Omni-Channel Retail at Sodexo (Sodexo is a Global Services company that operates in 80 countries and serves over 100 million customers a day). He has extensive experience of successfully building and leading ...
Shelagh Stoneham
Shelagh Stoneham
Founder & CEO,
Power WearHouse
Shelagh Stoneham has been President of Power WearHouse since 2019, a professional line of weighted wearable training products that helps build power and endurance for serious athletes. She was previously Senior VP & CMO at Chico's FAS for three years and before that, Shoppers Drugmart for two 2 years. A general management, marketing ...
Russell Danks
Russell Danks
Marketing & Strategy Director
Punch Pubs & Co
Russell Danks has spent the majority of his career working in brands across the globe, specifically in marketing, innovation and strategy roles. Brands include Tesco, YUM Brands, KFC, P&O Cruises, Cunard & UK pub groups Greene King & Punch Pubs & Co. Becoming famous for challenging the 'status quo' and delivering big ...
Krisi Smith
Krisi Smith
Co Founder & Creative Director
Bird & Blend Tea Co.
Krisi Smith is the visionary behind the incredible tea innovation at Bird & Blend Tea Co. Nearly nine years after launching, she continues to tirelessly work in an incredibly hands-on way to grow the business, do good in the world and create magic through tea. Now with a team of 100+, 15 retail ...
Mei Chen
Mei Chen
Head of Fashion & Luxury for UK, Spain and Northern Europe & Head of US Luxury
Alibaba Group
Mei Chen is Head of Fashion & Luxury for UK, Spain and Northern Europe & Head of US Luxury at the Alibaba Group, which she joined four years ago. In the past two years, Mei has primarily focused on helping global luxury brands and fashion businesses understand and seize the opportunity that ...
Neil Tunbridge
Neil Tunbridge
Co-Founder
Mellow.store
Neil Tunbridge is the Co-Founder of Mellow.store, the trusted online destination for customers and brands to learn, buy and sell CBD. He is also the Co-Founder of Egg Brands, a portfolio of luxury British heritage brands that are being gradually revitalised and relaunched, starting with John Pound - the ...
Shweta Pamula
Shweta Pamula
European Category & Campaign Insights Manager
Samsung Electronics
Shweta Pamula is currently European Category and Campaign Insights Manager at Samsung Electronics. She is a customer insight professional with eight years experience in leveraging customer and market data to inform business strategies and decisions across product, marketing, customer experience, digital and brand teams. Shweta was previously Strategy And Insight ...
Ken Daly
Ken Daly
CEO
JML
Ken Daly is CEO of JML, the innovative consumer product group with global sales through retail distribution, ecommerce and TV home shopping. Ken joined the company in 1994 shortly after it was founded following a background in electronic engineering. JML now employs 250 people in the UK and has distribution partners in ...
Gracia Amico
Gracia Amico
Chair
Closer Pets
Gracia Amico is Chair of Closer Pets and also Non-Executive Director for Stitched. She was previously Chief Executive at pets accessories retailer Pets Pyjama, before that she was eCommerce Director at Hobbs, and prior to that, she spent five years at Topman heading up its global eCommerce department.
Susan Connolly
Susan Connolly
Sales & Marketing Director
SPAR
Susan Connolly is the Sales & Marketing Director at Connolly SPAR in Tidworth. Founded in 1932 in the Netherlands, SPAR is the largest food retail chain in the world. In a highly competitive industry, SPAR bets on exceeding its customers’ expectations by creating more relevant in-store experiences. Susan is keen to innovate ...
Callum Campbell
Callum Campbell
CEO
Linnworks
Callum Campbell is CEO of Linnworks, an industry leading SaaS commerce platform which empowers brands and retailers to grow their business. Linnworks works with the worlds major marketplaces and sales channels including Amazon, eBay, Alibaba, Shopify, BigCommerce and Magento to help businesses conduct commerce wherever their customers are.
Prior to ...
Alex Mead
Alex Mead
Executive Director of Customer Service Experience
GCC Startup (Digital Challenger Bank)
Alex Mead leads contact centre, customer service and operations teams, driving CX innovation, delivering top class customer experiences, operations efficiency and customer loyalty. He has a proven track record of consistent contact centre, customer service operations and CX improvement, often succeeding in high pressure leadership positions. Alex believes customers should ...
Andrew Goodacre
Andrew Goodacre
CEO
BIRA
Speaker profile coming soon...

Venue & Contact


VENUE
1 America Square, 17 Crosswall, London EC3N 2LB

EVENT DATE
November 8 - 9 2022

START TIME
09:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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