Meet The 2022 Speakers


Darren Williams
Executive Chairman
Scrubd
Scrubd
Darren Williams is the Founder of Williams Harding Consulting working with start-ups, expanding and distressed businesses, primarily in retail and hospitality but also outside of these sectors. He is also the Executive Chairman of a men's skincare company Scrubd and a Trustee at Action 4 Youth. Darren has formally held senior ...


Alan French
CEO
Thomas Cook
Thomas Cook
Alan French is the CEO of the relaunched Thomas Cook. He has decades of experience in leading major digital business and transformation projects at retailers including Boots and Marks and Spencer and worked at the former business leading digital and strategy. Since forming this new Thomas Cook, Alan has, in ...

Marc Palmer
Brand Director
Auto Trader
Auto Trader
Marc Palmer has been the Brand Director at Auto Trader for just over six years, leading the data and insight work for its manufacturer and agency customers. Turning billions of data points and market research into simple stories and key themes - from audience behaviour to macro trends, brand challenges ...

Rob George
Customer & Digital Director
McColls
McColls
Rob George is currently the Customer & Digital Director at McColl's and a member of the senior leadership team. He is accountable for keeping customers at the heart of all channels across the business by leading the digital, customer proposition, plus th customer, marketing and services (e.g. Post Office, News, ...


Moses Rashid
Founder & CEO
The Edit LDN
The Edit LDN
Moses Rashid is the Founder and CEO of The Edit LDN - a global online marketplace for limited sneakers, streetwear and collectables. Having successfully founded and established companies in digital advertising and hospitality, Moses turned his personal passion for ‘hype’ sneakers from a hobby starting in his bedroom in Jan 2020, ...


Vishal Talreja
Property Director
Itsu
Itsu
Vishal Talreja has been a senior operator in the retail and hospitality industry for 20+ years. He has been leading Itsu's property strategy since 2018 and utilising his in-depth sector knowledge, which has resulted in many successful openings. Prior to Itsu, Vishal worked with leading businesses including Yo!Sushi, KFC and Yum! ...


Rowland Gee
Chairman of The Board
Cell Workout Athleisure
Cell Workout Athleisure
Rowland Gee has been the Chairman of The Board at Cell Workout Athleisure for the past four years. He is an experienced retail manager with over 35 years of public company experience in the retail, marketing and design sector - he was CEO of Moss Bros Group from 1989-2002 and helped ...


Robert Kulawik
Chief Operating Officer
Everything5pounds.com
Everything5pounds.com
Robert Kulawik has been the Chief Operating Officer at Everything5pounds.com since 2014, which was a natural progression from his previous role of Business Development and Operations Manager, following an acquisition by Market Tech Group. In this role, Robert was overseeing a broad spectrum of operations, facilitating change and implementation ...


Shetal Bhatt
Senior Director - Digital Customer
Sixt
Sixt
Shetal Bhatt has been the Senior Director - Digital Customer at Sixt since February 2022. She was until recently the Head of Digital Marketing with Alshaya based in Kuwait, where she was co-creating and implementing the digital/CRM/loyalty and data strategy for their multiple Retail franchise Brands ranging from fashion ...


Mark Dunhill
CEO
Stelar
Stelar
Mark Dunhill recently joined Stelar London as their CEO and is also joining the board of another premium start up business, this time in the beverages space - Knoops. Prior to this he was Managing Director of Whittard of Chelsea from 2014 to 2019, where he faced the objective of transforming the ...


Julian Burnett
Executive Digital & Tech Leader, former CIO
House of Fraser
House of Fraser
Julian Burnett is an executive digital and tech leader, working as Board Advisor to various industry leaders in the tech, apparel, sports equipment, retail property and wellbeing categories. His current engagements include Ann Summers, as a Board Advisor - Transformation & Technology, looking after a three year digital, technology and data ...


Maxim Gelmann
Founder
Stroodles
Stroodles
Maxim Gelmann founded Stroodles four years ago. Stroodles is an eco-tableware company, famous for its pasta straws, featured on Dragons Den, BBC Good Food, Unilad, Huffington Post and many more. The Stroodles portfolio also includes edible biscuit spoons and stirrers, edible wafer cups, eco wheat bran plates, biscuit bowls and ...


Dr Edda Blumenstein
Director of Customer & Retailing Transformation
BYKO
BYKO
Dr Edda Blumenstein is an experienced manager and consultant in omnichannel retailing transformation. Her current role is as the Director of Customer & Retailing Transformation at BYKO, a leading hardware and home improvement retailer in Iceland, where Edda leads the organisation's transformation from multi- to omni-channel retailing. Edda is also a ...


Terry Knott
Commercial Director
NOUMI App
NOUMI App
Terry Knott has over 25 years' experience working in the IT industry in SaaS / cloud-based application, hardware and software sales. He also has extensive experience in the MSP and distribution landscape.With a background in a mixture of sales management, product and commercial management, and marketing, Terry has also acted as ...


Andrew Gough
Client Director
parcelLab
parcelLab
Andrew Gough has managed the growth of final mile customer experience providers such as Narvar, HelloDone, and now parcelLab, helping retailers to extend their brand beyond the buy button to increase revenue and deflect low-value contact. He has worked with leading enterprise software suppliers such as IBM, Oracle, and Pegasystems, ...


Leanne Oddy
Wholesale & 3rd Party Commercial Manager
Ann Summers
Ann Summers
Leanne Oddy has over ten years' merchandising experience and a demonstrated history of working successfully within the global retail industry. She is responsible for all UK, international wholesale and 3rd Party activities for both Ann Summers & My Viv and has been in this role since 2019. Leanne is currently working on ...


Laurina Kennedy
Digital Marketing Manager
Skinny Dip London
Skinny Dip London
Laurina Kennedy has been the Digital Marketing Manager at Skinny Dip London since April 2018. She is highly motivated analytical and results-driven eCommerce and digital marketing expert with over 9+ years' experience in web content, content strategy, and relationship marketing. Identify and capitalise on new growth opportunities through customer focus, market research, ...


Ian McBeth
Head of Digital, Technology & Data
Craft Gin Club
Craft Gin Club
Ian McBeth is a business-led technology leader with over 20 years of retail expertise working with brands including Furniture Village, Ted Baker and most recently, Craft Gin Club.


Claudiu Cioba
Founder & CEO
VideoWise
VideoWise
Claudiu Cioba has been a product designer for the past 15 years building successful digital products for multiple startups and top brands such as Uber and PayJunction. He is highly data driven and focused on turning complex problems into simple, easy to use consumer experiences. Due to the rise of video ...


Andy Letting
Group Apps & Retention Lead
Kingfisher
Kingfisher
Andy Letting is currently the Group Apps & Retention Lead at Kingfisher. A senior digital professional, he is a results driven and commercially focused senior-level digital executive with extensive senior management experience, successful in strategic leadership, change management, digital channel development in the media, gaming and travel sectors.


Neil Pickering
Industry & Content Marketing Manager
UKG
UKG
As customer and industry insight manager at UKG UK & Ireland, Neil Pickering partners with forward thinking organisations in the retail, hospitality and services sectors to help them engage their employees, control labour costs, increase productivity, and minimise compliance risk. By leveraging next generation cloud based Human Capital Management and Workforce ...


Emily Laws
Head of Brand
Lucky Saint
Lucky Saint
Emily Laws is Head of Brand for Lucky Saint, the 0.5% superior unfiltered lager dedicated to changing alcohol-free beer forever, and finally rewarding those who aren't drinking with the beer they deserve. Emily joined Lucky Saint six months ago, having previously worked for premium mixers brand Fever-Tree as Brand, Activations and ...


Graham Johnston
Retail & Distribution CEO
Donaldson Group
Donaldson Group
Graham Johnston recently joined the Donaldson Group as their Retail & Distribution CEO, bringing together the retail, eCommerce and distribution businesses. He was previously the Senior Director for Omnichannel Customer Support & Transformation at Asda and formally headed up omnichannel transformation for Three UK. For the past 10 years, Graham has led large-scale ...


Andrew Hall
Chief Commercial Officer
Quantanite
Quantanite
Andrew Hall is an executive leader, specialising in innovation and strategy in customer engagement management and growth. He has been in the outsourcing and technology domain for over thirty years and brings considerable knowledge of transformation and operational excellence, into his relationships with clients and teams, delivering exciting operations and ...


Harpreet Cheema
Head of Workplace Services
Sodexo
Sodexo
Harpreet Cheema has been with Sodexo for over ten years, most recently as Head of Workplace Services, leading the development, deployment, performance management and awareness building of workplace services through the 'Vital Spaces'proposition in the UK & Ireland. Prior to that, he was Head of Promotions, Digital & Insight for four years, ...


Peter Scott
Retail & eCommerce Advisor
Japan House London
Japan House London
Peter Scott has extensive industry experience, having led a number of high-profile businesses globally, including 18 years in CEO / Exec Board /NED roles. Peter's early career was at Marks and Spencer, BHS and Arcadia. He now works with private equity partners and as an interim consultant in an advisory role.


Dirk Lubbers
Leisure & Hospitality Expert
Pilsner Urquell Experience
Pilsner Urquell Experience
Dirk Lubbers is an internationally accomplished customer experience and hospitality expert, he is also the founder of consultancy DLCheers. The former Managing Director of the Heineken Experience, Dirk is a member of the board for the World Food Experience in Ede and for the Van Gogh Homeland Experience in Brabant.


Thomas Vosper
Founder & CEO
Aisle 3
Aisle 3
With 15+ years in ecommerce, including early Amazon UK and Tesco, Thomas Vosper has a detailed insight on strategy, marketing and operations across thousands of eCommerce sites, high street stores, and digital marketing agencies. He is an international awards judge and a TEDx speaker about the challenge of building the startup ...


Gracia Amico
Chair
Closer Pets
Closer Pets
Gracia Amico is Chair of Closer Pets and also Non-Executive Director for Stitched. She was previously Chief Executive at pets accessories retailer Pets Pyjama, before that she was eCommerce Director at Hobbs, and prior to that, she spent five years at Topman heading up its global eCommerce department.


Andrew Mann
Managing Partner, North Bailey & former Head of Insight and Loyalty
M&S (2018-1019)
M&S (2018-1019)
Andrew Mann is an omnichannel leader with a consistent record of breakthrough commercial success within data driven insight, Loyalty CRM, brand development, and digital transformation. His broad experience includes Cadbury Schweppes plc, The Coca-Cola Company, Clubcard Director at Tesco plc, Insight & Loyalty Director at Sainsbury's plc , Customer Director at Coop, ...

Jo Causon
CEO
The Institute of Customer Service
The Institute of Customer Service
Jo Causon joined The Institute of Customer Services as its CEO in 2009, where she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment. Jo focuses ...


Janis Thomas
eCommerce & Marketing Director
Look Fabulous Forever
Look Fabulous Forever
Janis Thomas is responsible for leading eCommerce and marketing at Look Fabulous Forever, the innovative DTC cosmetics and skincare brand designed to meet the needs of older women. She is an expert in driving digital marketing to deliver increased revenue and profitable growth in ecommerce & subscription businesses and she has ...


Krisi Smith
Co Founder & Creative Director
Bird & Blend Tea Co.
Bird & Blend Tea Co.
Krisi Smith is the visionary behind the incredible tea innovation at Bird & Blend Tea Co. Nearly nine years after launching, she continues to tirelessly work in an incredibly hands-on way to grow the business, do good in the world and create magic through tea. Now with a team of 100+, 15 retail ...


Geoff Bull
Chief Marketing Officer
Swyft
Swyft
Geoff Bull has been the Chief Marketing Officer at Swyft since its launch in April 2020, where he is responsible for building the Swyft brand, delivering amazing customer experience, along with driving performance and business growth. Swyft Home is a fast growth, VC backed, DTC start-up that’s on a mission ...


Russell Danks
Marketing & Strategy Director
Punch Pubs & Co
Punch Pubs & Co
Russell Danks has spent the majority of his career working in brands across the globe, specifically in marketing, innovation and strategy roles. Brands include Tesco, YUM Brands, KFC, P&O Cruises, Cunard & UK pub groups Greene King & Punch Pubs & Co. Becoming famous for challenging the 'status quo' and delivering big ...


Chris O'Reilly
CEO
Presto Music
Presto Music
Chris O'Reilly is the CEO of Presto Music, an award-winning independent music shop and website with a wide range of classical and jazz recordings, sheet music, music books, accessories and musical instruments.
Prior to Presto Music, Chris read Music at the University of Birmingham, and went on to complete a ...
Prior to Presto Music, Chris read Music at the University of Birmingham, and went on to complete a ...


Jack Sweeney
Director, JDS Strategists and former Marketing Director
Karcher UK (2016-2019)
Karcher UK (2016-2019)
Jack Sweeney is the Founder & Chief Strategist at JDS, a boutique consulting firm that empowers consumer product brands with strategic marketing & sales. Previous to this, he spent 10 years working for household name brands, most recently as Marketing Director for Karcher UK. Relentlessly customer-centric, data-driven and profit-focused, Jack believes in a ...


Celynn Morin
Speaker | Author | Wellbeing Consultant
CM
CM
Celynn Morin is an award winning speaker, author of two books and registered health practitioner (registered dietitian and nutritionist), certified embodiment and HeartMath coach. She has worked in the area of workplace wellbeing since 2000. Her raison d'etre is to help create exceptional, thriving cultures either through remote working or at ...


Shelley Bosworth
Founder & CEO
Shelley Bosworth Coaching
Shelley Bosworth Coaching
You've done all the courses, You've read all the books. You know what you need to do, the strategy, the to do list .... thats the easy bit!
But you're not doing it. You're scared, filled with self doubt, worried what other will think. Your mind is a powerful tool. You ...
But you're not doing it. You're scared, filled with self doubt, worried what other will think. Your mind is a powerful tool. You ...


Jennie Farmer
Chief Commercial Officer
OKA
OKA
Jennie Farmer is Chief Commercial Officer at luxury furniture company Oka. Since she started at Oka in January 2021, Jennie has been able to demonstrate her passion for crafting distinctive client-centric strategies and her track record for building unique global brands. Jennie’s career experience in luxury retail is extensive with ...


Milly Ellis
Founder & CEO
BeHeard
BeHeard
Milly Ellis is the founder and CEO of BeHeard, a company she started in 2004. Since then, she has worked with amongst others, Banks British Airways, Yum, Pret a Manger, Poundland and The White Cube. Royal Ballet. Victoria and Albert Museum. Other corporate clients include The Financial Conduct Authority, Glaxo Smith ...


Elizabeth Cowper
Founder and CEO
Ludo
Ludo
Elizabeth Cowper has over 20 years of leadership experience and is a working mother of three and founder of Ludo, providing HR tech for inclusion. She spent her career working for brands such as Planet Organic, Harvey Nichols, LVMH and most recently Tapestry, the umbrella owner company for Coach, Kate Spade ...


Kate Ancketill
Founder and CEO
GDR Creative Intelligence
GDR Creative Intelligence
As the CEO and founder of GDR Creative Intelligence, Kate Ancketill has accrued more than 21 years of experience in trends affecting business sectors and consumer behaviour, sharing her visionary insights around the world. She is the innovation partner to around 30 of the world's largest consumer brands, supplying market leading consultancy ...


Neil Tunbridge
Co-Founder
Mellow.store
Mellow.store
Neil Tunbridge is the Co-Founder of Mellow.store, the trusted online destination for customers and brands to learn, buy and sell CBD. He is also the Co-Founder of Egg Brands, a portfolio of luxury British heritage brands that are being gradually revitalised and relaunched, starting with John Pound - the ...


Ken Daly
CEO
JML
JML
Ken Daly is CEO of JML, the innovative consumer product group with global sales through retail distribution, ecommerce and TV home shopping. Ken joined the company in 1994 shortly after it was founded following a background in electronic engineering. JML now employs 250 people in the UK and has distribution partners in ...


Annie Rose Lougher
Commercial Director
Bella Freud
Bella Freud
Annie Rose Lougher is Commercial Director for the internationally renowned fashion brand Bella Freud, where she has achieved fivefold growth over the last 4 years. Annie has also recently worked with Alexa Chung from July 2020 until September 2021, where she was brought in to overhaul the eCommerce business.
Panel Session 2: eCommerce innovation ...
Panel Session 2: eCommerce innovation ...


Desi Reuben-Sealey
Senior UX Manager
Victorinox
Victorinox
Desi Reuben-Sealey is currently working as a Senior UX Manager at Victorinox and was the Senior UX/UI Designer for Debenhams until very recently. He offers a hands-on UX approach, to coach, mentor, grow and lead the design team in delivering a great digital product that crosses over the whole ...


Callum Campbell
CEO
Linnworks
Linnworks
Callum Campbell is CEO of Linnworks, an industry leading SaaS commerce platform which empowers brands and retailers to grow their business. Linnworks works with the worlds major marketplaces and sales channels including Amazon, eBay, Alibaba, Shopify, BigCommerce and Magento to help businesses conduct commerce wherever their customers are. Prior to ...


Shweta Pamula
European Category & Campaign Insights Manager
Samsung Electronics
Samsung Electronics
Shweta Pamula is currently European Category and Campaign Insights Manager at Samsung Electronics. She is a customer insight professional with eight years experience in leveraging customer and market data to inform business strategies and decisions across product, marketing, customer experience, digital and brand teams. Shweta was previously Strategy And Insight ...


Trevor Gordon
Global Director - Customer Capability
Large Global CPG
Large Global CPG
Trevor Gordon is currently Global Director - Customer Capability of a large global CPG. He was previously Global Director of Omni-Channel Retail at Sodexo (Sodexo is a Global Services company that operates in 80 countries and serves over 100 million customers a day). He has extensive experience of successfully building and leading ...


Guy Bosworth
Head of Operations
Ole & Steen
Ole & Steen
Guy Bosworth has worked in the retail and F&B space for over 12 years, working with some industry heavy weights such as Pret A Manger, KFC, Aldi and Boots. Now as Head of Store Operations for Ole & Steen, he is leading the stores on an adventurous growth journey to build ...


Shelagh Stoneham
Founder & CEO,
Power WearHouse
Power WearHouse
Shelagh Stoneham has been President of Power WearHouse since 2019, a professional line of weighted wearable training products that helps build power and endurance for serious athletes. She was previously Senior VP & CMO at Chico's FAS for three years and before that, Shoppers Drugmart for two 2 years. A general management, marketing ...


Mei Chen
Head of Fashion & Luxury for UK, Spain and Northern Europe & Head of US Luxury
Alibaba Group
Alibaba Group
Mei Chen is Head of Fashion & Luxury for UK, Spain and Northern Europe & Head of US Luxury at the Alibaba Group, which she joined four years ago. In the past two years, Mei has primarily focused on helping global luxury brands and fashion businesses understand and seize the opportunity that ...


Andrew Goodacre
CEO
BIRA
BIRA
Andrew Goodacre is CEO of the British Independent Retailers Association (Bira). He assumed the role in September 2018 following more than five years as CEO of the Residential Landlords Association and three years as head of retail staff at the Federation of Small Businesses. Before entering the not-for-profit sector, Goodacre worked ...
Venue & Contact
VENUE
1 America Square, 17 Crosswall, London EC3N 2LB
EVENT DATE
November 8 2022
START TIME
09:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: [email protected]
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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