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The 2022 Programme

DAY ONE: TUESDAY 8th November 2022

Future Gaze eCommerce - Marketplace - Online - DT

08:45 - 09:15 Registration
09:15 - 09:30
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TRB Chair’s Opening Comments

Darren Williams, Executive Chairman, Scrubd

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09:30 - 10:00
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Futurologist Keynote: Retail trends - alternate commerce and evolution

  • Preparing for Gen Z and Alpha
  • How do we build physical and digital retail for the upcoming generations?
  • No distinction between on and offline, or between what’s on or off the blockchain
  • Immersive / disruptive technology and the metaverse - the future?

Kate Ancketill, Founder & CEO, GDR Creative Intelligence

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10:00 – 11:00
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CEO Retail Stars Panel: ‘Future gaze’ from senior retail leadership

  • ‘The new normal ‘- analysing the impact of the economic and social changes - how to deal with it?
  • Why customer service matters - embedding a service culture
  • No time to die - is it ever going to get any easier?!
  • Immediate sales activation versus long term branding – what’s more important and can you do both?
  • Hold your nerve - now’s not the time to cut marketing spend

Gracia Amico, Chair, Closer Pets

Ken Daly, CEO, JML

Callum Campbell, CEO Linnworks

Jo Causon, CEO, The Institute of Customer Service

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11:00 - 11:30 Refreshment & Networking Break
11:30 - 12:15
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Retail Future Labs: Lessons from the pandemic - connecting the business to focus on the customer

  • Productivity gains - how do you manage through a recession?
  • Challenges faced by retailers - what do you do differently now vs how did you behave then?
  • Maintaining core products - the supplier perspective

Andrew Mann, Marketing & Retail Insight Expert


11.30-12.15 How to harness tech to deliver authentic and engaging online experiences

Mark Dunhill, CEO, Stelar


11.30-12.15 Digital Marketing

  • How do we change how we speak to customers across different channels?

Laurina Kennedy, Digital Marketing Manager, Skinny Dip London

Desi Reuben-Sealey, Senior UX Manager, Victorinox
Shweta Pamula, European Category & Campaign Insights Manager, Samsung Electronics

11.30-12.15 The role of successful subscriptions in future retail

Ian McBeth, Head of Digital, Technology & Data, Craft Gin Club

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12:15 - 13:00
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Retail Showcase Panel: Digital Transformation

  • What is digital transformation - new store acquisitions, omnichannel and customer purpose

Vishal Talreja, Property Director, Itsu

Mei Chen, Head of Fashion & Luxury for UK, Spain and Northern Europe & Head of US Luxury, Alibaba Group

Trevor Gordon, Global Director - Customer Capability, Large Global CPG
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13:00 - 14:00 Lunch & Networking Exhibition Break
14:00 - 14:30 Retail Disrupter Case Study: Utilising retail for travel - a more fulfilling retail experience

  • Future planning a strategy for retail at physical stores / restaurants
15:15 - 15:45 Refreshment & Networking Break
15:45 - 16:30
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Retail Perspectives: Customer engagement

  • Consumer behaviour and the shift from traditional B&M
  • Customer journey evolving, purchase channel shifting
  • Importance of data in fast moving markets
  • Balance of store vs online, shopping habits tracked via a data management system

Shelagh Stoneham, Founder & CEO, Power WearHouse

Emily Laws, Head of Brand, Lucky Saint

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16:30 - 17:00 Closing Keynote Address
17:00 TRB 20 Year Anniversary Drinks Reception

DAY TWO: WEDNESDAY 9th November 2022

11:00 - 11:30 Refreshment & Networking Break

TRACK ONE: Retail Strategy & Management (main auditorium)
Omni - Instore - Logistics - End to End
10:00 - 10:15
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TRB Chair’s Opening Comments

Darren Williams

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10:15 - 11:00
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Retail Future Factory: Evolving retail businesses from the old legacy businesses

  • Strategy to engage shareholders
  • Commercial opportunities in the future – trends vs fads (metaverse), innovations, spotting new trends
  • Transformation of a traditional retailer into a new era of retailing
  • Building a culture of continuous improvement - how to build a great team

Russell Danks, Marketing & Strategy Director, Punch Pubs & Co

Janis Thomas, eCommerce & Marketing Director, Look Fabulous Forever

Dr Edda Blumenstein, Director of Customer & Retailing Transformation, BYKO

Chris O'Reilly, CEO, Presto Music

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11:30 - 12:15
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Retail Panel: Loyalty & CX

  • How do you drive loyalty on apps, especially in the busy retail environment?
  • In a world where now most businesses have an app, how do you get customers to keep your app and not hit delete?
  • Retail and travel - the similarities, differences and learnings
  • Creating CX principles and ecosystem using virtual and physical attributes
  • The importance of a branded experience

Alex Mead, Global Customer Service Experience Director

Shetal Bhatt, Senior Director - Digital Customer, Sixt

Dirk Lubbers, Leisure & Hospitality Expert, Pilsner Urquell Experience

Peter Scott, Retail & eCommerce Advisor, Japan House London

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12:15 - 13:15 Lunch & Networking Exhibition Break
13:15 - 14:00
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Retail Mega Panel: Role of marketplaces in helping the smaller retailer

Neil Tunbridge, Co-Founder,

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14:00 - 15:00
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Retail Quick Fire Challenge: Future of the High Street - role of the store

  • How do you see the role of store changing in an online retail obsessed industry?
  • Sustainability
  • Changes to the High Street and businesses readjusting

Andrew Goodacre, CEO, BIRA

Guy Bosworth, Head of Operations, Ole & Steen

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TRACK TWO: Women in Leadership (Breakout Room)
10:00 - 10:15 Introduction and setting the scene
Mok O'Keeffe
10:15 - 11:00 Milly Ellis of Be Heard 'How to Become a Better Public Speaker'

Would you like your message to be clearer? Would you like to speak with more confidence? Do you want to really be heard? Then join us at this session to discover:

  • How to address a negative mindset
  • Overcome the blocks and challenges behind any sense of fear
  • How to find your authentic voice to enable you to speak with passion
  • Learn how enjoy telling your story; confidently, clearly and inspirationally
Refreshment & Networking Break
11:30 - 12:15 Shelley Bosworth 'Lifting the Lid on Limiting Beliefs'

  • Understand what limiting beliefs are and how they hold us back
  • Learn how to identify which limiting beliefs could be holding you back from achieving your full potential right now
  • Learn the simple steps you can master to reframe your limiting beliefs and support your teams to do the same
  • Embrace a growth mindset V’s a fixed mindset and how you can shift yours to serve you rather than hinder you
  • Rewrite your story to make positive change for you personally and / or professionally
12:15 - 13:15 Lunch & Networking Exhibition Break
13:15 - 14:00 Celynn Morin 'Building a Bridge Beyond Burnout'

  • Practical steps to better manage energy and increase joy
  • Understanding of holistic wellbeing and how it relates to overall performance: mental, emotional, physical and spiritual.
  • How to build more self-awareness and be able to self-regulate despite increased stress and overwhelm … finding calm despite the chaos.
  • Practical techniques to relax the nervous system and be better able to tune out from work and rest.
  • Building better boundaries so that self-care becomes easier.
  • If your body were to give you a score, what would it be? You will find out through the WELLculator™, an insightful lifestyle assessment that looks at various dimensions of wellbeing such as eating on-the-run, hydration, strategic movement, mindfulness, how to ensure a good night’s rest and stress regulation techniques.
  • PERSONAL ACTION PLAN: Live by design not default – personal pledge exercise at the end of the session which gives each participant at least one immediate action that they can take.
14:00 - 15:00 Retail Roundtables: Spotlight on Retail Challenges
15:00 Close of Conference

Venue & Contact

1 America Square, 17 Crosswall, London EC3N 2LB

November 8 - 9 2022


For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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