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The 2023 Programme

09:00 - 09:05
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Moderator’s introduction and opening comments

Darren Williams, Executive Chairman, Scrubd

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09:05 - 10:00
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Session One: eCommerce vs online marketplaces - what are the benefits for retailers?

A marketplace needs to be executed in the right way and with a clear goal in mind. With brands increasingly investing in technology to develop their own marketplaces - what impact will this have on eCommerce retailers who stick to traditional processes? Become part of a new wave of marketplace launches by retailers, who are looking to scale up their online offering by opening their doors to third-party brands.

  • Is your business best served by an eCommerce solution or a marketplace offering?
  • Building a marketplace strategy that delivers bottom line value for brands and retailers
  • How to launch a marketplace platform as part of a digital strategy going forward
  • ‘Live selling’ and its rapid emergence as a social commerce sales channel
  • How to maintain a competitive edge when it comes to all thing’s eCommerce

Marc Vicente, Group Director - Marketplace & eCommerce, Kingfisher
Tony Preedy, Managing Director, Fruugo

Neil Tunbridge, Managing Director, Whoosh
Barry Tong, CEO, Solretail
Colin McDonnell, Head of Marketplace Experiences, Michaels

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10:30 - 11:30
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Session Two: Maximising the close connection between channels and putting customer needs at heart

Marketplaces enable retailers to offer hundreds of thousands of new products via third party sellers, whilst giving customers the peace of mind that they are buying through a brand they know and trust. They also enable retailers to expand their reach around the globe by working with a new marketplace, giving consumers more options for products and new customer experiences.

  • Staying agile in a shifting consumer behaviour environment - how marketplaces can be actors of change
  • Creating a frictionless buying experience - being omnichannel ready and equipped to reach your market via any channel
  • Global expansion through potential omnichannel collaborations
  • How opening a marketplace can boost your customer engagement and loyalty - driving value and profit
  • How to fluidify the purchasing path through an optimal marketplace operation
  • Why being part of an established online marketplace provides a level of trust between you and the customer

Marina Townsend, eCommerce Director, The Edit LDN

Andrew Goodacre, CEO, BIRA

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12:00 - 13:00

Closed Workshop: ‘ASK THE EXPERTS’ - Using technology to become the leading marketplace

The online marketplace industry will continue to thrive, but only those who invest in technology to keep updated with the current climate will be successful.

Our expert panel of retailers and solution provider will be at your disposal to answer your questions – this online discussion aims to help retailers with all areas of marketplace strategy and implementation – helping you to choose the proper technology in marketplace development.

Places limited to 10 retailers!

Email: [email protected] for more information.

Venue & Contact


February 15 2023


For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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