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The 2021 Programme

10:00 - 11:00

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Webinar Session One: Engaging the workforce of now and the future - motivating and keeping staff loyal to retail

As HR professionals, we understand the importance of employee engagement - how it helps to develop strong positive feelings and attitudes amongst staff, and helps staff to give their best even when times get tough. In this session, retailer HR professionals share tips, insights and best practices on how to engage and retain people in retail, creating a resilient and engaged workforce.

  • How can HR keep their teams engaged during times of crisis?
  • How can retailers redesign employee engagement to meet current business needs?
  • Restructure and going through change - how to ensure engagement and retention
  • Creating an engaging 'culture' through a strong 'engagement' framework
  • Redefine your engagement strategy - become a value-led business and a great place to work
  • How can we create an engaged workforce who engage more with customers?
  • Engaging employees to drive innovation and improvements
  • What is the interaction between engagement and the role of recognition?
Fabiola Williams, Chief People Officer, McArthurGlen Group
Alison Payne, People Director, COOK
Una O'Reilly, Group Director of Engagement & Director of HR - UK/Italy, Unibail-Rodamco-Westfield
Laura Pettitt, Global Head of Talent, WorldRemit
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12:00 - 13:00

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Webinar Session two: HR's role in making optimal use of technology to support and digitally enable employee engagement

HR must improve its digital understanding to take control of technology and shape the kind of future it wants to see. The technology retail uses keeps employees engaged and communicating - creating an open and connected world to facilitate communication, decision making and information sharing. Connecting the whole organisation and giving everyone a voice is an essential part of a happy, successful business - this session will discuss the importance of creating connected communities at work, tips on how to navigate and communicate with frontline workers.

  • Keeping pace with the latest technology changes and systems
  • How a shift towards a digital employee experience can optimise productivity
  • The role that technology has on implementing and measuring the success of engagement programmes
  • Impact of technology - changing capacity to shape employees' perception
  • Use of technology to facilitate engagement and internal comms - change of working methods for employees
  • Re-evaluating company values through employee engagement - use of surveys, sharing and communicating data
  • Measuring the impact of engagement on leadership and management - the delivery of an online learning platform
  • Building an engagement platform to link and connect with our employees - why there is no such thing like 'one size fits all'
Louise Stonier, Chief People & Culture Officer, Pets at Home
John Bell, Culture & Conduct Consultant, Bank ABC
Melanie Steel, Non-Executive Director, British Retail Consortium (BRC)
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Venue & Contact

Online Meeting

March 25 2021


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

Meet Our 2021 Partners

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