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Meet The 2023 Speakers

Jo Causon
Jo Causon
The Institute of Customer Service
Jo Causon joined The Institute of Customer Services as its CEO in 2009, where she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment. Jo focuses ...
Shelly Nash
Shelly Nash
Group People & Culture Director
London Marathon Events
Shelly Nash has been the People & Culture Director at London Marathon Events since January 2022.Prio to that, she was the People & Experience Director, EMEA for Deckers Brands, whom she started with in 2015 as their HR Business Partner for Omnichannel, Brand & Enterprise for UK. Shelly is a highly motivated HR Professional, ...
Karolina Dimitrova
Karolina Dimitrova
Operations Manager
Speaker profile coming soon...
Charlotte Rees-John
Charlotte Rees-John
Head of Consumer Goods & Services
Irwin Mitchell
Charlotte Rees-John is the Head of of Consumer Goods and Services sector. at Irwin Mitchell, as well as being an Employment Partner with over 20 years’ experience. She acts for a number of key clients including Costa Coffee, PureGym and McArthurGlen, and has worked for many other well-known brands in the ...
Emma James
Emma James
Head of Colleague Experience & Comms
Moto Hospitality
Emma James has been the Head of Colleague Experience & Comms at Moto Hospitality since January 2022, leading the charge to ensuring their colleagues have the best possible experience at Moto and are able to feedback and drive change throughout their time with them, through influencing decisions and prioritizing colleague voice. Prior ...
Jeremy Gautrey-Jones
Jeremy Gautrey-Jones
Assistant Director - Employee Experience
Jeremy Gautrey-Jones has been the Assistant Director of Employee Experience with the RSPCA since 2020, working as a core member of the people and culture leadership team, driving through vast improvements to the employee experience to create a modern and inclusive culture. He has extensive experience in developing and maintaining employee ...
Chris Hawcutt
Chris Hawcutt
Head of Talent Acquisition & Development
The Children's Society
Speaker profile coming soon...
Sara Barrett
Sara Barrett
Learning & Development Manager
Lincolnshire Co-op
Speaker profile coming soon...
Liz Jewitt-Cross
Liz Jewitt-Cross
former Interim People & Transformation Director (CPO)
New Look
Liz Jewitt-Cross is an interim board/c-suite chief people and business transformation officer, passionate in helping businesses and teams drive high performance in periods of rapid growth, change, turnaround through organisation, digital and culture transformation. Her most recent interim role was People & Transformation Director (CPO) at New Look from 2021 - ...
Avichal Kulshrestha
Avichal Kulshrestha
Principal Manager - Industry Insights
Avichal Kulshrestha has 11 years of research and leadership experience across various industries and is the Principal Manager for Industry Insights at UKG. He works with global researchers and industry leaders to identify key trends, insights, and best practices to educate organisations on how technology can help improve their people operations ...
Simon Tindall
Simon Tindall
Director of Skills and Innovation
The Open University
Speaker profile coming soon...
Melanie Steel
Melanie Steel
People Change Expertise
Melanie Steel is currently an Interim Human Resources Consultant with ATPI and has over 25 years’ experience in HR and transformation, across a broad spectrum of organisations and recognisable brands, including FTSE 100 companies and central government. Melanie has worked in various roles, most recently Interim HR Director at Solus (owned by ...
Pete Fullard
Pete Fullard
Upskill People
Pete Fullard is the CEO of Upskill People, innovators in the global online learning market. He helps people get the most from their careers, and businesses get the most from their teams. Pete knows that L&D is at its most powerful when outcomes are measured, analysed, and built into ...
Elizabeth Cowper
Elizabeth Cowper
Founder & CEO
Elizabeth Cowper has over 20 years of leadership experience and is a working mother of three and founder of Ludo, providing HR tech for inclusion. She spent her career working for brands such as Planet Organic, Harvey Nichols, LVMH and most recently Tapestry, the umbrella owner company for Coach, Kate Spade ...

Venue & Contact


May 17 2023


For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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