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The 2018 Programme


08.00-08.45

REGISTRATION & NETWORKING

08.45-09.15

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Chair's welcome and opening comments: Collaborative design strategy
James Breaks, Associate Director - Design, The RPA

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09.15-09.45

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Elevating the customer experience - the importance of brand empathy to the store environment

  • Building a robust brand experience - how can you best understand the wants and needs of your customer base to create concepts and services around the shop floor that fulfill and exceed their expectations in-store?
  • How can you transform your inherently traditional store portfolio to boost your brand's value proposition and continuously surprise and delight your customers?
  • Capitalising on a new level of innovation - engaging customers and increasing brand awareness at crucial times of the year

Kate Maher, Creative Director, Gensler

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09.45-10.15

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Transformative retail - incorporating digital touch points within a retail experience

  • Retail tech transformation - how do retailers continue to be relevant?
  • How digital can transformation be for 'bricks and mortar' retailer?
  • Learn to be innovation and tech focused - the role of digital through the retail journey
  • Powering the customer journey with innovative technology - how to successfully connect the shopping journey in real time to provide a fully integrated experience across all of your customer touchpoints
  • The evolution of digital theatre - leveraging instore engagement
  • How to implement digital tools that enable you to stay close to your shoppers' needs and better meet them at every stage of their shopping journey?
  • Which are the best new technologies entering the digital space to invest in to improve your instore experience?

Charles Henri Duclos, Digital & Store Concept Coordinator, Decathlon

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10.15-10.45

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Design lessons to learn from the hospitality sector

  • An industry that have adapted well, what should retail replicate?

David Batchelor, Creative Design Manager, KFC

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10.45-11.15

NETWORKING COFFEE BREAK

11.15-11.45

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The future of visual merchandising in the retail industry

  • The importance of delivering an integrated visual strategy within a retail business
  • How do we deliver a forward thinking step change in the customer experience in an ever evolving digital era?
  • What part will the role of the visual merchandiser play in retail going forward?

Sarah Haynes, VM and Planogramming Manager - Surface and Décor, B&Q

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11.45-12.30

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Practitoner Chat: New concepts for stores - what are the future trends in the UK
Our team of experts will debate how can online marketplaces and physical high streets work in harmony with complimentary services as the next phase of omnichannel continues to develop?

  • Furure trends - consumer changes affecting the design of stores
  • Exploring the future of connected retail - how to track market trends and analyse changes in consumer behaviour to make more informed decisions when optimising physical shopping experiences
  • Building the store of the future - how can you blend your digital offering with your in-store experience to exceed the expectations of today's savvy shoppers?
  • Exploring the future of physical retail - what will be the next big game changers in retail that will transform the store of 2028?
  • Designing concepts that remain timeless
  • Where do we see retail and retail design heading in the next 5, 10, 20 years?
  • How can designers equip themselves to respond to these changing needs?

Caroline Philipson, Head of Store Development, Ann Summers
Simon Bentleyformer European Retail Director, Trek Bicycle
Daphne Duttileux, Retail Design & VM Director, L'Oreal Luxe

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12.30-14.00

Chair's Closing Remarks & Networking Lunch

Venue & Contact


VENUE
The Cavendish Conference Centre

0207 637 5526 or 0207 631 2055

CONTACT
For retail speaker opportunities:

Claire Knott
E: claire.knott@theretailbulletin.com

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

Meet Our 2018 Partners


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