The 2020 Programme
Retail Customer Marketing Programme 15th July
12:00 | Webinar login and housekeeping Moderator's introduction and opening comments |
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12:05 - 12:45 Loading profile... Loading profile... Loading profile... |
Webinar No 1: Business continuity for retailers - loyalty and engagement online
How can retail brands ensure business continuity by seizing the opportunity of customer loyalty and engagement online? Retailers who can optimise their online presence benefit from an improved customer experience and drive additional revenue. During this webinar, our speakers will discuss the following:
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15:00 - 15:45 Loading profile... Loading profile... Loading profile... Loading profile... |
Webinar No 2: Personalising the retail experience - today's buyers want relevant engagement
Companies that are organising the CX around journeys are delighting their customers, increasing loyalty and improving profitability. This webinar will help retailers deliver a more personal tailored message, to the right group of people, at the most impactful time.
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16th July
10:00 | Webinar login and housekeeping Moderator's introduction and opening comments |
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10:00 - 10:45 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... |
Webinar No 3: The value of customer insight - understanding the customer-centric retail universe
The COVID-19 crisis has led to dramatic shifts in consumer behaviour. Retailers will have to work hard to meet ever-evolving CX requirements in order to win and remain relevant. This webinar will reveal how those winners generate insights from new customers and construct targeted retention plans.
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12:00 - 12:45 Loading profile... Loading profile... Loading profile... Loading profile... |
Webinar No 4: Spotlight on how to use customer data to drive engagement
Before the pandemic, digital leaders were using data to optimise CX. With the rise of digital in recent months, companies will have more dynamic data at their fingertips; this session will discuss how you can use this data to extract immediate insights.
Andy Stockwell, Chief Commercial Officer, RedEye
Hilary James, Brand & Marketing Director, Forever Unique
Emily Laws, Senior Marketing Manager, Lucky Saint
Andrew Mann, former Head of Insight & Loyalty, Marks & Spencer Loading profile... Loading profile... Loading profile... Loading profile... |
The full programme will be posted here.
Venue & Contact
VENUE
Online Meeting
EVENT DATE
16 July 2020
START TIME
12:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: [email protected]
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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