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Retail Customer Marketing Webinar 2020

15 & 16 July 2020

Retail Customer Marketing Webinar 2020

This interactive retailer-led series of webinars will look at a number of key themes, including:

  • Strategic joined up marketing to start and build.
  • What a powerful pull marketing strategy will look like in 2020 and beyond
  • Simple examples of how to deliver the best possible experience - build loyalty
  • Examples from the top retailers on what an effective customer experience transformation looks like and the technologies involved.
  • Insight from one of the worlds leading retail futurologists
  • Examine developments in technology including AI, VR and AR driving customer engagement transformation

Our webinars will drill down into these exciting new areas and examine how retailers are grappling with the challenges and opportunities they are presenting in relationships with their customers.

Meet The 2020 Speakers


Geoff Bull

Marketing Director


Shalom Lloyd

Founder & Managing Director
Naturally Tribal Skincare


Hilary James

Brand & Marketing Director
Forever Unique

What you will learn

Following the sell-out success of our previous customer engagement conferences and digital events, this series of webinars will help you create and retain engaged, connected and happy customers in this rapidly changing time! Learn how leading UK retailers are deploying winning marketing and strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace. The webinars are designed to be as interactive as possible, allowing time for delegates to debate and discuss the issues within a group of like-minded professionals, so please feel free to ask questions and share your own thoughts and opinions throughout the webinar. Register for this interactive, retailer-led webinar series to find out how to:
  • Customer engagement transformation in retail - engage your people and your customers
  • Become a trusted partner for customers in their purchasing decisions
  • Achieve customer centricity and customer experience excellence
  • Gain in-depth customer insight with optimised data and analytics for high-impact CX
  • Drive consistent, seamless customer experiences across all touch points and services
  • Explore how AI, automation and new technologies are disrupting and changing the landscape of CX
  • Get the necessary infrastructure in place to capture data about shopping behaviours
Featuring marketing and customer engagement leaders from a wide range of retail organisations, this event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you're serious about unlocking the full potential of your retail business, don't miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

What our delegates say

“Very enjoyable event, great speakers”

“Very interesting sessions that are thought provoking and encourage a fresh view on HR inside sharing culture”

“An informal, relaxed, inclusive and collaborative event - yet highly informative and relevant to the current challenges that HR faces and some great take-outs to use at work”

“A broad range of topics covered - all relevant and interesting”

“This event far exceeded my expectations on all levels”

“Jam-packed agenda provided value for money and time”

“Relevant and valuable content for retailers to engage customers and increase sales”

“The day provided a number of initiatives for me to consider implementing”

“A great forum for sharing ideas, some stimulating conversations from different sectors”

“Engaging insights into the latest technologies being implemented by other retailers”

“Great content and some and impressive speakers from some high profile companies”

“Presented at the right level, fast paced and full of relevant information”

“TRB is a one-stop-shop to understand what is happening at other retailers”

“TRB is a great way to learn about new trends & technologies and to meet people in the same industry”

“delighted to be invited to a TRB summit to contribute to a great event with some outstanding topics and learning experiences from some of the leading organisations in the UK”

“Engaging Employees to drive innovation. Engaging and enjoyed good video content”

“It continues to be a great place to meet colleagues and network, a forum where I always come across new relevant and practical ideas”

“Great to discuss the challenges and opportunities other retailers are facing”

“An excellent conference as usual, very informative with a range of different speakers”

“Well worth attending and looking forward to putting key pointers of how important HR is to the company and its strategies”

Who should attend?

Venue & Contact

Online Meeting

16 July 2020


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

Meet Our 2020 Partners

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