Optimizing Workforce Management Webinar 2020 - Partnered by Logile
Optimizing Workforce Management
This session is designed to enable retailers to gain a more detailed understanding of their customer’s shopping tendencies in order to evaluate and make more effective business decisions.
Delegates will learn how to create and execute a customer journey study, a total queue to staffing study as well as a mystery shopper study. Proper application of these studies will provide critical insight into the organization’s customer base as well as its operational performance.
Insights can include, but are not limited to, customer traffic patterns, customer service levels, queue versus staffing analysis, conversion rates by department, merchandising, sampling and promotion effectiveness as well as day-to-day procedural adherence.
Logile will provide an overview for how to build and perform studies mentioned above using the mobile capabilities of their data collection applications: Customer Experience, Queuing Analytics, and Workforce Productivity.