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Meet The 2020 Speakers

Gracia Amico
Pet Mate
Gracia Amico is Chair of Pet Mate and also Non-Executive Director for Stiched. She was previously Chief Executive at pets accessories retailer Pets Pyjama, before that she was eCommerce Director at Hobbs, and prior to that, she spent five years at Topman heading up its global eCommerce department.
Antony Eden
Head of eCommerce
Studio Retail
Antony Eden joined Studio Retail in Autumn 2018 to lead the eCommerce and digital marketing teams at the retailer, as it embarked its ambitious digital transformation journey. This role sees him developing and implementing strategies for growing the retailer’s online customer base. Most recently he has led the overhaul of ...
Andrew Mann
Head of Insight & Loyalty
Marks & Spencer (2018-2019)
Andrew Mann is an omnichannel leader with a consistent record of breakthrough commercial success within data driven insight, loyalty CRM, brand development, and digital transformation.His broad experience includes Cadbury Schweppes plc, The Coca-Cola Company, Clubcard Director at Tesco plc, Insight & Loyalty Director at Sainsbury’s plc , Customer Director at ...
Graham Wilson
Head of Online
Graham Wilson has been Head of Business Development at Sofology since December 2019 with responsibility for driving and growing the Digital side of the business. Before his time at Sofology, he was Head of Delivery at, where he was responsible for the delivery of IT change across the UK, ...
Darren Williams
Darren Williams is Managing Director at Williams Harding Consulting, which works with start-ups, expanding and distressed businesses, primarily in retail and gospitality but also outside of these sectors. Having formally held senior roles in a number of businesses in retail and hospitality, including Hotel Chocolat and Unilever, he is also ...
Marie-Louise Larsen
Global Senior Manager - Shopper & Omnichannel Activation
Marie-Louise Laursen is an experienced shopper and omnichannel professional at the LEGO Group®. Her working experiences are predominantly at LEGO, where she has had a numerous of different roles within the shopper field; generating shopper insights across markets; testing effectiveness and impact of shopper communication & new in-store innovations and lately ...
Graham Johnston
Head of Omnichannel Development
Graham Johnston has led the omnichannel transformation for Three UK since June 2017, which is accountable for delivering innovative solutions that will transform the customer interactions through existing channels, alongside exploring new emerging technology solutions to further enhance the customer experience and support sustainable growth for the business. Having built up ...
Will Verrill
Will Verrill is a Co-founder of Stitched, a startup focused on building a new operating system for selling made to measure home furnishings, starting with the £1.5bn UK curtain + blind market. Prior to founding Stitched, Will worked at Amazon and a City law firm. Will also has an MBA from ...
Dave Elston
eCommerce Consultant
Pure Electric
Dave Elston is a highly experienced digital, eCommerce and omnichannel leader. He gained his experience from a career which started in the competitive ‘Bricks and Mortar’ world of High Street Retail. Having been the Store Manager of the flagship HMV music retailer in Oxford Circus at the height of their ...
Trevor Gordon
Director - Global Omnichannel Retail
Trevor Gordon is currently Global Director of Omni-Channel Retail at Sodexo (Sodexo is a Global Services company that operates in 80 countries and serves over 100 million customers a day). He has extensive experience of successfully building and leading teams for Global Brands on both client and agency side. Specialising in the ...
Dirk Lubbers
Digital Adviser
World Food Experience
Dirk Lubbers advises several attractions and is a non-executive member of the board for the World Food Experience in Ede, The Netherlands. Until recently Dirk was the CEO of Tourism Group International from 2017-2019. He started his career at Heineken in 2002 and for the next five years he was Manager ...
Frances Card
Managing Director, FCC &
Multichannel Consultant, Harvey Nichols (2012-2015)
Frances Card is a fashion business expert and runs the highly successful FCC - Frances Card Consultancy, she has an extensive knowledge of the fashion industry spanning over two and a half decades. Among many high profile clients Frances has recently worked as strategy consultant and COO at Matches Fashion, ...
James Coughlan
Head of Transformation, Digital & Data
Inspired Education Group
James Coughlan has worked for some of the biggest organisations driving compelling digital transformation across the retail, telco, technology, transportation and entertainment industries. This includes both owning and consulting for PE & VC backed startup's delivering large scale digital strategy execution, e-commerce and commercial marketing. Companies include Vodafone, HMV, Bullitt Group, ...
Mike Healy
Senior Consultant
Experian Data Quality
As Senior Consultant for Experian Data Quality. Mike Healy is an established expert in Customer Data Management (CDM) for sophisticated business applications. He has worked on over 70 CDM projects across four continents over the last 25 years and prides himself on helping organisations bridge the ‘chasm’ between business objectives, technology and ...
Martin James
Account Director - UK Retail
Martin James is the Account Director for UK Retail at Precisely. Whilst working at some of the most well-known consumer and data analytics firms over the last 15+ years, he has had the fortune to support many of the UK’s leading retail and leisure brands to better leverage, analyse, contextualise ...
Richard Willis
Regional VP - Solution Consulting
Aptos Retail
Serving as Regional Vice President, Solution Consulting at Aptos, Richard Willis is a seasoned retail technology professional who has worked with retailers for more than 25 years throughout Europe and globally. In his current role at Aptos, Richard supports retailers in their efforts to differentiate and innovate through the use of ...
Alison Holmes
Director of Professional Services EMEA
Alison Holmes is Director of Professional Services EMEA at Precisely. After starting her career in the Royal Air Force working in ‘Aerospace Systems Operations’, she moved into the business arena. She has since amassed over 25 experience in data management, strategy and marketing. Alison has held a number of senior/executive ...
Fiona Rayner
Head of Experiential & International
Blackjack Promotions
Fiona Rayner has 10 years in the travel, retail and customer experience sector with expertise across travel and luxury retail, experiential marketing, event production and retail management. Fiona leads a team of creative minds at Blackjack Promotions to design memorable experiences that drive engagement, increase brand loyalty and deliver return on ...
Brian Hume
Managing Director
Martec International
Brian Hume, is Founder and Managing Director of Martec International. He has a retail career spanning over 40 years and worked in the sharp end of retailing for the UK’s largest department store group in two careers, one in IT and the other, running warehousing and distribution for the chain. ...
Edda Blumenstein
Omnichannel PhD Researcher
Leeds University Business School
Edda Blumenstein is currently finishing her Doctoral Research at Leeds University Business School where she has been investigating how retailers successfully adopt Omni channel retailing. During her studies Edda has also founded a consulting business to assist retailers of all sizes to transform. Prior to her Doctoral studies, Edda has ...

Venue & Contact

Online Meetings

11th Sept 2020


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

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