The 2020 Programme

• Comparing in-store touchpoints with the rest of your brand's omnichannel strategy
• Delivering connected experiences that customers have come to expect
• How COVID has forced new behaviours from previously untapped audiences
• Utilising Big Data, AI and eCommerce- what could possibly go wrong?
• Migrating data with predictable timescales, resources and accuracy
• Why should retailers personalise the offering rather than the communications?

Mike Healy, Senior Consultant, Experian Data Quality
Antony Eden, Head of eCommerce, Studio Retail
Marie-Louise Larsen, Global Senior Manager - Shopper & Omnichannel Activation, Lego
Trevor Gordon, Director - Global Omnichannel Retail, Sodexo
Edda Blumenstein, Omnichannel PhD Researcher, Leeds University Business School
Graham Johnston, Head of Omnichannel, Three

• Leveraging and utilising new technology to evolve the online experience and reopen stores
• Why neglecting the in-store experience could be damaging your business
• What retail stores may look like as the country comes out of lockdown
• How existing technologies (such as RFID) can be expanded in stores to improve customer experience and engage consumers

Darren Williams, CEO, Scrubd & Managing Director, Williams Harding

Dirk Lubbers, Digital Adviser, World Food Experience

Fiona Rayner, Head of Experiential & International Operations, Blackjack Promotions

Brian Hume, Managing Director, Martec International

Richard Willis, Regional VP - Solution Consulting, Aptos Retail

• Virtual reality stores becoming part of regular pop-up stores
• Increasing your reach with a digital version of the same store
• Bring instore shopping experience to online customers during lockdown

Andrew Mann, Head of Insight & Loyalty, Marks & Spencer (2018-2019) & Partner, North Bailey

Graham Wilson, Head of Online, Sofology

Will Verrill, Co-Founder, Stitched

James Coughlan, Head of Transformation - Digital & Data, Inspired Education Group

• How harnessing Big Data can help you better understand who your customers and prospects truly are - including their preferences, intent signals and key demographics
• How mobile trace data could be transforming your insights around the movement of purchasing power, by time of day and day of week - whether you have customer data or not
• Insights on the core technological competencies being adopted by retailers who are capturing market share in this challenging environment - and why data integrity holds the key

Andrew Mann, Head of Insight & Loyalty, Marks & Spencer (2018-2019) & Partner, North Bailey
Gracia Amico, Chair, Pet Mate
Dave Elston, eCommerce Consultant, Pure Electric
Frances Card, Managing Director, FCC & Multichannel Consultant, Harvey Nichols (2012-2015)
Martin James, Account Director - UK Retail, Precisely
Alison Holmes, Director of Professional Services EMEA, Precisely