The 2020 Programme

9^th September

10:00	Webinar login and housekeeping Moderator's introduction and opening comments
10:05 - 10:45 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...	Webinar No 1: Connecting omnichannel touchpoints - new behaviours and strategy This webinar will look at how retailers are having to reassess their omnichannel and brand strategy in the light of COVID and customer behaviour. Comparing in-store touchpoints with the rest of your brand's omnichannel strategy Delivering connected experiences that customers have come to expect How COVID has forced new behaviours from previously untapped audiences Darren Williams, CEO, Scrubd & Managing Director, Williams Harding Antony Eden, Head of eCommerce, Studio Retail Trevor Gordon, Director - Global Omnichannel Retail, Sodexo Edda Blumenstein, Omnichannel PhD Researcher, Leeds University Business School Graham Johnston, Head of Omnichannel, Three Gracia Amico, Chair, Pet Mate Frances Card, Managing Director, FCC & Multichannel Consultant, Harvey Nichols (2012-2015) Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...
12:00 - 12:45 Loading profile... Loading profile... Loading profile...	Webinar No 2: Invigorating physical store sales post lockdown - digital instore transformation Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impactof digital technology is having to get shoppers back in-store and spending once isolation ends. Leveraging and utilising new technology to evolve the online experience and reopen stores Why neglecting the in-store experience could be damaging your business What retail stores may look like as the country comes out of lockdown How existing technologies (such as RFID) can be expanded in stores to improve customer experience and engage consumers Dirk Lubbers, Digital Adviser, World Food Experience Fiona Rayner, Head of Experiential & International Operations, Blackjack Promotions Brian Hume, Managing Director, Martec International David Sheekey, Director - Solution Principal, Aptos Retail Loading profile... Loading profile... Loading profile...

10:00

Webinar login and housekeeping
Moderator's introduction and opening comments

10:05 - 10:45

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Webinar No 1: Connecting omnichannel touchpoints - new behaviours and strategy
This webinar will look at how retailers are having to reassess their omnichannel and brand strategy in the light of COVID and customer behaviour.

Comparing in-store touchpoints with the rest of your brand's omnichannel strategy
Delivering connected experiences that customers have come to expect
How COVID has forced new behaviours from previously untapped audiences

Darren Williams, CEO, Scrubd & Managing Director, Williams Harding

Antony Eden, Head of eCommerce, Studio Retail

Trevor Gordon, Director - Global Omnichannel Retail, Sodexo

Edda Blumenstein, Omnichannel PhD Researcher, Leeds University Business School

Graham Johnston, Head of Omnichannel, Three

Gracia Amico, Chair, Pet Mate

Frances Card, Managing Director, FCC & Multichannel Consultant, Harvey Nichols (2012-2015)

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12:00 - 12:45

Loading profile...

Webinar No 2: Invigorating physical store sales post lockdown - digital instore transformation
Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impactof digital technology is having to get shoppers back in-store and spending once isolation ends.

Leveraging and utilising new technology to evolve the online experience and reopen stores
Why neglecting the in-store experience could be damaging your business
What retail stores may look like as the country comes out of lockdown
How existing technologies (such as RFID) can be expanded in stores to improve customer experience and engage consumers

Dirk Lubbers, Digital Adviser, World Food Experience

Fiona Rayner, Head of Experiential & International Operations, Blackjack Promotions

Brian Hume, Managing Director, Martec International

David Sheekey, Director - Solution Principal, Aptos Retail

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10^th September

10:00	Webinar login and housekeeping Moderator's introduction and opening comments
10:05 - 10:45 Loading profile... Loading profile... Loading profile...	Webinar No 3: Virtual reality stores - enabling retailers to open their high street shops online This webinar will examine the concept of 'virtual stores' and how experiential retailers could reproduce their high street stores online via a virtual store to add to the overall retail experience. Retailers can offer a 360 degree store experience that is viewable and shoppable from a phone. Virtual reality stores becoming part of regular pop-up stores Increasing your reach with a digital version of the same store Bring instore shopping experience to online customers during lockdown Graham Wilson, Head of Online, Sofology Will Verrill, Co-Founder, Stitched Michael Ejby, Chairman, SkyBrands A/S James Coughlan, Head of Transformation - Digital & Data, Inspired Education Group Loading profile... Loading profile... Loading profile...
12:00 - 12:45	Webinar No 4: Omnichannel fulfilment - turning your store into a showroom / distribution centre The coronavirus pandemic has caused many retailers to rethink how they make use of their physical stores. Some retailers are responding by looking at alternative uses. This webinar will explore: The evolving purpose of physical retail spaces Using your store as a showroom to demonstrate goods for online sales Turning your stores into distribution centres for online shoppers How stores could be a useful addition to the fulfilment network Fulfilment models - how different retailers have successfully adapted to the current world

10:00

Webinar login and housekeeping
Moderator's introduction and opening comments

10:05 - 10:45

Loading profile...

Webinar No 3: Virtual reality stores - enabling retailers to open their high street shops online
This webinar will examine the concept of 'virtual stores' and how experiential retailers could reproduce their high street stores online via a virtual store to add to the overall retail experience. Retailers can offer a 360 degree store experience that is viewable and shoppable from a phone.

Virtual reality stores becoming part of regular pop-up stores
Increasing your reach with a digital version of the same store
Bring instore shopping experience to online customers during lockdown

Graham Wilson, Head of Online, Sofology

Will Verrill, Co-Founder, Stitched

Michael Ejby, Chairman, SkyBrands A/S

James Coughlan, Head of Transformation - Digital & Data, Inspired Education Group

Loading profile...

12:00 - 12:45

Webinar No 4: Omnichannel fulfilment - turning your store into a showroom / distribution centre
The coronavirus pandemic has caused many retailers to rethink how they make use of their physical stores. Some retailers are responding by looking at alternative uses. This webinar will explore:

The evolving purpose of physical retail spaces
Using your store as a showroom to demonstrate goods for online sales
Turning your stores into distribution centres for online shoppers
How stores could be a useful addition to the fulfilment network
Fulfilment models - how different retailers have successfully adapted to the current world