Date: 9th & 10th Sept 2020 - Online Meetings
Start time: 10:00
Register today!

Venue & Contact

Venue & Contact

The 2020 Programme

9^th September

10:00	Webinar login and housekeeping Moderator's introduction and opening comments
10:05 - 10:45 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...	Webinar No 1: Connecting omnichannel touchpoints - data management for new behaviours and eCommerce strategyÂ For both well-established and 'first generation' internet retailers, customer data is both a great asset and a great challenge as we move to new eCommerce platforms that utilise Big Data and AI.Â This webinar will look at how retailers have to reassess their omnichannel and brand strategy in the light of COVID and customer behaviour.Â Comparing in-store touchpoints with the rest of your brand's omnichannel strategy Delivering connected experiences that customers have come to expect How COVID has forced new behaviours from previously untapped audiences Utilising Big Data, AI and eCommerce- what could possibly go wrong? Migrating data with predictable timescales, resources and accuracy Why should retailers personalise the offering rather than the communications? Mike Healy, Senior Consultant, Experian Data Quality Antony Eden, Head of eCommerce, Studio Retail Marie-Louise Larsen, Global Senior Manager - Shopper & Omnichannel Activation, Lego Trevor Gordon, Director - Global Omnichannel Retail, Sodexo Edda Blumenstein, Omnichannel PhD Researcher, Leeds University Business School Graham Johnston, Head of Omnichannel, Three Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...
12:00 - 12:45 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...	Webinar No 2: Invigorating physical store sales post lockdown -Â digital instore transformation Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impact of digital technology is having to get shoppers back in-store and spending once isolation ends. Leveraging and utilising new technology to evolve the online experience and reopen stores Why neglecting the in-store experience could be damaging your business What retail stores may look like as the country comes out of lockdown How existing technologies (such as RFID) can be expandedÂ in stores to improve customer experience and engage consumers Darren Williams, CEO, Scrubd & Managing Director, Williams Harding Dirk Lubbers, Digital Adviser, World Food Experience Fiona Rayner, Head of Experiential & International Operations, Blackjack Promotions Brian Hume, Managing Director, Martec International Richard Willis, Regional VP - Solution Consulting, Aptos Retail Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...

10^th September

10:00	Webinar login and housekeeping Moderator's introduction and opening comments
10:05 - 10:45 Loading profile... Loading profile... Loading profile... Loading profile...	Webinar No 3: Virtual reality stores - enabling retailers to open their high street shops online This webinar will examine the concept of 'virtual stores' andÂ how experiential retailers could reproduce their high street stores online via a virtual store to add to the overall retail experience. Retailers can offer a 360 degree store experience that is viewable and shoppable from a phone. Virtual reality stores becoming part of regular pop-up stores Increasing your reach with a digital version of the same store Bring instore shopping experience to online customers during lockdown Andrew Mann, Head of Insight & Loyalty, Marks & Spencer (2018-2019) & Partner, North Bailey Graham Wilson, Head of Online, Sofology Will Verrill, Co-Founder, Stitched James Coughlan, Head of Transformation - Digital & Data, Inspired Education Group Loading profile... Loading profile... Loading profile... Loading profile...
14:00 - 14:45 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...	Webinar No 4: Embracing innovation in consumer analytics to transform the customer journey Reductions in revenues', 'impending recessions', 'high-street lockdown' - today's news continues to provide a darkened outlook for retailers. However, as often is the case in the retail environment, there are opportunities ahead for those who embrace innovation in these challenging times.Join our interactive virtual panel for a lively discussion on the following topics: How harnessing Big Data can help you better understand who your customers and prospects truly are - including their preferences, intent signals and key demographics How mobile trace data could be transforming your insights around the movement of purchasing power, by time of day and day of week - whether you have customer data or not Insights on the core technological competencies being adopted by retailers who are capturing market share in this challenging environment - and why data integrity holds the key Andrew Mann, Head of Insight & Loyalty, Marks & Spencer (2018-2019) & Partner, North Bailey Gracia Amico, Chair, Pet Mate Dave Elston, eCommerce Consultant, Pure Electric Frances Card, Managing Director, FCC & Multichannel Consultant, Harvey Nichols (2012-2015) Martin James, Account Director - UK Retail, Precisely Alison Holmes, Director of Professional Services EMEA, Precisely Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile...

The full programme will be posted here.

Venue & Contact

VENUE
Online Meetings

EVENT DATE
11th Sept 2020

START TIME
10:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

Subscribe For Retail News

THE NEXT EVENT

See all upcoming events

THE Retail Conference 2022

Retail Women In Leadership 2022

Digital Transformation Strategy 2022 Part 2

LATEST VIDEO

UKG LifeWork ALL: Register your place now to hear more. RETAIL HR 21 Sept LONDON

UKG LifeWork ALL: Register your place now to hear more. RETAIL HR 21 Sept LONDON