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The 2020 Programme


9th September

10:00 Webinar login and housekeeping
Moderator's introduction and opening comments
10:05 - 10:45

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Webinar No 1: Connecting omnichannel touchpoints - data management for new behaviours and eCommerce strategy 
For both well-established and 'first generation' internet retailers, customer data is both a great asset and a great challenge as we move to new eCommerce platforms that utilise Big Data and AI. This webinar will look at how retailers have to reassess their omnichannel and brand strategy in the light of COVID and customer behaviour. 

  • Comparing in-store touchpoints with the rest of your brand's omnichannel strategy
  • Delivering connected experiences that customers have come to expect
  • How COVID has forced new behaviours from previously untapped audiences
  • Utilising Big Data, AI and eCommerce- what could possibly go wrong?
  • Migrating data with predictable timescales, resources and accuracy
  • Why should retailers personalise the offering rather than the communications?

Mike Healy, Senior Consultant, Experian Data Quality
Antony Eden, Head of eCommerce, Studio Retail
Marie-Louise Larsen, Global Senior Manager - Shopper & Omnichannel Activation, Lego
Trevor Gordon, Director - Global Omnichannel Retail, Sodexo
Edda Blumenstein, Omnichannel PhD Researcher, Leeds University Business School
Graham Johnston, Head of Omnichannel, Three

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12:00 - 12:45

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Webinar No 2: Invigorating physical store sales post lockdown - digital instore transformation
Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impact of digital technology is having to get shoppers back in-store and spending once isolation ends.

  • Leveraging and utilising new technology to evolve the online experience and reopen stores
  • Why neglecting the in-store experience could be damaging your business
  • What retail stores may look like as the country comes out of lockdown
  • How existing technologies (such as RFID) can be expanded in stores to improve customer experience and engage consumers

Darren Williams, CEO, Scrubd & Managing Director, Williams Harding

Dirk Lubbers, Digital Adviser, World Food Experience

Fiona Rayner, Head of Experiential & International Operations, Blackjack Promotions

Brian Hume, Managing Director, Martec International

Richard Willis, Regional VP - Solution Consulting, Aptos Retail

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10th September

10:00 Webinar login and housekeeping
Moderator's introduction and opening comments
10:05 - 10:45

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Webinar No 3: Virtual reality stores - enabling retailers to open their high street shops online
This webinar will examine the concept of 'virtual stores' and how experiential retailers could reproduce their high street stores online via a virtual store to add to the overall retail experience. Retailers can offer a 360 degree store experience that is viewable and shoppable from a phone.

  • Virtual reality stores becoming part of regular pop-up stores
  • Increasing your reach with a digital version of the same store
  • Bring instore shopping experience to online customers during lockdown

Andrew Mann, Head of Insight & Loyalty, Marks & Spencer (2018-2019) & Partner, North Bailey

Graham Wilson, Head of Online, Sofology

Will Verrill, Co-Founder, Stitched

James Coughlan, Head of Transformation - Digital & Data, Inspired Education Group

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14:00 - 14:45

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Webinar No 4: Embracing innovation in consumer analytics to transform the customer journey
Reductions in revenues', 'impending recessions', 'high-street lockdown' - today's news continues to provide a darkened outlook for retailers. However, as often is the case in the retail environment, there are opportunities ahead for those who embrace innovation in these challenging times.Join our interactive virtual panel for a lively discussion on the following topics:

  • How harnessing Big Data can help you better understand who your customers and prospects truly are - including their preferences, intent signals and key demographics
  • How mobile trace data could be transforming your insights around the movement of purchasing power, by time of day and day of week - whether you have customer data or not
  • Insights on the core technological competencies being adopted by retailers who are capturing market share in this challenging environment - and why data integrity holds the key

Andrew Mann, Head of Insight & Loyalty, Marks & Spencer (2018-2019) & Partner, North Bailey
Gracia Amico, Chair, Pet Mate
Dave Elston, eCommerce Consultant, Pure Electric
Frances Card, Managing Director, FCC & Multichannel Consultant, Harvey Nichols (2012-2015)
Martin James, Account Director - UK Retail, Precisely
Alison Holmes, Director of Professional Services EMEA, Precisely

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Venue & Contact


VENUE
Online Meetings

EVENT DATE
11th Sept 2020

START TIME
10:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: Claire.Knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

Meet Our 2020 Partners


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