EVENTS - Omnichannel Summit 2018
- Omnichannel Summit 2018
- Who Should Attend?
- Last year's speakers
Meet the speakers...
former Head of the Customer Delivery Model and Direct to Customer Operations
Edward Osborne worked as the Head of the Customer Delivery M...
Edward Osborne worked as the Head of the Customer Delivery Model and Direct to Customer Operations for the last year. Prior to this, Edward was the Head of Dropship Operations within General Merchandise Online of Tesco Direct for four years. Over this time, Dropship fulfilment significantly evolved and became positioned as a mainstream part of Tesco online. Prior to joining Tesco, Edward was an Army Officer, retiring as a Major in 2012. Positions have included; Squadron Commander in the Queen’s Own Gurkha Logistic Regiment, within the Defence Supply Chain, Operations and Movements (DSCOM) at the heart of Defence Equipment and Support (DE&S) and a mix of other roles over 19 years.
Vice President Insight, Pricing & Digital CRM
Andrew Mann is an Omni-channel Customer Director with a cons...
Andrew Mann is an Omni-channel Customer Director with a consistent record of breakthrough commercial success within data driven marketing, brand development and loyalty/CRM strategies. He is a data driven commercial leader, who is passionate about innovating and transforming the customer experience & driving customer numbers and L4L growth. Andrew identifies heart of the commercial challenge, making complexity clear, and develops customer led solutions to solve commercial challenges. His broad experience includes Cadbury Schweppes plc, The Coca-Cola Company , Clubcard Director at Tesco plc, Insight & Loyalty Director at Sainsbury’s plc and most recently VP Insight & CRM at Asda.
Strategy & Business Development Director
Mairi Fairley is Strategy & Business Development Director at...
Mairi Fairley is Strategy & Business Development Director at Hobbs, where she runs the International business and is responsible for all aspects of business strategy and development routed in customer insight. Previous to Hobbs, Mairi was an Associate Partner at OC&C Strategy Consultants for 9 years, working primarily with Retail and Leisure organisations across business strategy and due diligence projects working with clients such as Hobbs, Agent Provocateur, Gondola Group, French Connection, Hilton, Radisson, Tesco and many others.
IT Retail Innovation Manager
Since joining the Retail Innovation Initiative at Swarovski,...
Since joining the Retail Innovation Initiative at Swarovski, Stefan Schmidhammer has been trying to find beneficial technologies and solutions for the online and offline retail sectors of Swarovski and their subsidiaries. Together with his colleagues they are striving to establish an innovative mindset at Swarovski, in order to embrace new technologies and solutions in the retail area and bring them to life in their crystal business. Stefan has been working for Swarovski since 2010 and was previously responsible for the global POS rollout, handling local and fiscal implementation for several countries in EMEA, APAC and the Americas.
Ken Daly is the CEO of JML, the innovative consumer product ...
Ken Daly is the CEO of JML, the innovative consumer product group with global sales through retail distribution, ecommerce and TV home shopping. Ken joined an embryonic JML in 1994, initially in a sales role, following a background in electronic engineering. Ken then held a variety of positions helping to lead the company’s expansion, becoming CEO in 2012. JML now employs nearly 250 people in the UK & Ireland and has distribution partners in over 80 international markets.
Martin Newman is the founder and Chairman of global e-commer...
Martin Newman is the founder and Chairman of global e-commerce and multichannel retail consultancy Practicology. He is also an experienced Non-Executive Director of renowned retail companies including Conviviality PLC and White Stuff, and sits on the KPMG IPSOS Retail Think Tank. Martin regularly advises the boards of his clients on their key strategic questions and challenges including how to put the customer first, omnichannel strategy, the role of the store, how many stores they need as their web sales increase, how they should prioritise their investments and roadmap for growth, how to internationalise and into which markets, how to turn their data into insight, and how to structure the organisation to be customer centric.
UK Head of Brand
Joe McEwan has been at the helm of Innocent’s social media...
Joe McEwan has been at the helm of Innocent’s social media campaigns for the entire journey - initially as the brand’s first Communities Manager, then as Head of Digital and Communities and now in his current role as UK Head of Brand. His leadership has helped cement Innocent’s reputation as a brand that truly understands how to connect with consumers online, with its social content frequently held up as best in class within the marketing world. According to The Drum, Joe is the 26th most influential person in social media marketing in the UK. As the lines between brand, digital and PR have become increasingly blurred, and innocent has expanded into 17 different countries in Europe, so Joe’s role has grown beyond a UK social media focus, to encompass a much broader set of international marketing responsibilities. Joe remains utterly committed to keeping the brand small as it grows, ensuring it maintains an open and honest line of communication with its consumers at every touch point.
Gracia Amico has nearly two decades of eCommerce and digital...
Gracia Amico has nearly two decades of eCommerce and digital experience up to C-suite level, her knowledge was gained working for global multi-channel retailers and entrepreneurial pure players. She was part of the first wave of eCommerce start-ups back in 2000, securing venture capital investment for her own dotcom company. Since then she has been on the Board of Hobbs as eCommerce Director, headed up Topman’s eCommerce department and set up the online marketing strategy at Burberry, she most recently held the position of CEO at PetsPyjamas. Gracia is currently holding a Non-Executive Director role for the multi-million pound online retailer, Ruroc. Amongst collecting a multitude of industry awards, she was in 2015 and 2016 recognised as one of the top 50 most powerful people in online retail with her entry in the top 50 Retail Week Power List.
Sprint Inc Dixons Carphone (US)
Peter Scott has 35 years experience in consumer led multicha...
Peter Scott has 35 years experience in consumer led multichannel businesses predominantly retail-serving his apprenticeship at Marks and Spencer, BHS and Arcadia. For the past 8 years he has held CEO and MD positions at Dixons Carphone plc. In Ireland he transformed the Carphone Warehouse business from a predominantly retail orientated sales channel into a multichannel experience, incorporating retail and web channels along with social media to create a seamless end-to-end interactive journey for customers. Most recently, he led the Joint Venture between Dixons Carphone plc and Sprint Inc. in the United States - where he started the retail business, built the infrastructure and assembled the team. Opening 100 stores across 5 diverse geographical markets in 9 months in America - one of the key components to its success was developing an effective customer sales journey, which was built on an understanding of the competitive and non-competitive retail landscape. Peter has also held Executive Board positions at Arnotts Ltd in Ireland (now part of the Selfridge Group) including retail, multichannel, services, visual merchandising, property and HR. He was instrumental in establishing Ann Summers as a High Street brand by opening over 100 stores in 3 years; integrating the Knickerbox brand into the existing business; and building the operational and people structure that underpinned the brand values during a period of significant growth, which included international expansion in Spain and the Republic of Ireland.
Beales Department Stores Group
Chief Executive Officer
Tony Brown worked as a Retail Director of British Home Store...
Tony Brown worked as a Retail Director of British Home Stores from 2001, and was responsible for store operations throughout the UK and Ireland. He was previously Operations Director of Somerfield Stores and a Regional Managing Director of Asda stores. Tony was also a Director and Chief Executive of Beales between 2008 and 201.3 In five years, he took the company from 11 stores to 32. After leaving Beales in 2013, he was interim Managing Director of Peacock and Jane Norman, Chief Operating Officer of 99p Stores, where he advised selling the business to Poundland, and Managing Director of Experience Retail Ltd. He then worked for Specialty Fashion Group in Sydney, Australia, before returning to Beales as a Director and Chief Executive Officer in May 2017.
Fishpools Furniture Store
CFO & Commercial Director
Ed Duggan joined Fishpools in the summer of 2013, where he c...
Ed Duggan joined Fishpools in the summer of 2013, where he currently has responsibility for all aspects of finance and in addition, brand and communication strategy; online development; marketing; operations; human resources & performance management; and CSR. Since the start of his career as a member of the Tesco Graduate Scheme, through to his time more recently as Finance & Commercial Director for Furniture Village, Ed has built a considerable multi-site retail finance, commercial and operational skill set in business's of varying size and complexity. He has a strong understanding of the macro-drivers of the retail sector, whilst also being comfortable ‘rolling his sleeves up’ to ensure he is close to the detail of those factors which influence the performance and effectiveness of a multi-site operation. Ed is a strong advocate of the importance of a clear, agreed strategy for the business and the need for all functions to drive towards its achievement, whilst recognising and having experience of the potential need to take tough short term decisions as circumstances dictate.
Stiga Lawn Mowers
Group Direct Sales & Digital Marketing Director
Alberto Billato is currently Group Direct Sales & Digital Ma...
Alberto Billato is currently Group Direct Sales & Digital Marketing Director with Stiga Lawn Mowers, based in Italy. Prior to this, he was with the De’Longhi Group since 2014 to shape and lead the eCommerce and Direct Marketing strategy across the four brands of the Group - De’Longhi, Kenwood, Braun Households and Ariete. He was globally responsible for the B2C ecommerce sales channel of De’Longhi Group, including sales, marketing, operation and IT. Alberto is a dedicated and results-driven marketer and business developer, experienced in creating market leading customer propositions and building brand awareness across International markets.
former Group Marketing and Omnichannel Director
Kate Franklin was until recently Group Marketing and Omni-ch...
Kate Franklin was until recently Group Marketing and Omni-channel Director for Outdoor and Cycle Concepts (Cotswold Outdoor). She has a marketing and operations background and significant senior-level experience in customer-focused business transformation. Her career started with Debenhams and she has headed up marketing for Poundland, Cotswold Outdoor, and Chiltern Railways, and has also worked in the social housing sector where she is currently a non-executive director. As an international customer experience consultant she has led a number of strategic change programmes across a broad range of sectors including retail, telecoms and manufacturing.
UK Mobile Lead
Nicholas Cumisky is a well regarded industry thought leader ...
Nicholas Cumisky is a well regarded industry thought leader across the mobile ecosystem. He has over a decade of mobile experience after joining AdMob in 2007, at the time an early stage Silicon Valley based mobile advertising start-up. As part of the management team running Europe, he joined Google in 2010 after Google's successful acquisition of AdMob for USD$750million. Nicholas has spent large parts of his Google career building and implementing mobile strategy for large UK businesses. Up until mid-2017 he has led UK App strategy, helping businesses find and engage consumers that will both install and more importantly use their Mobile App. He has now switched his focus toward maximising delivery of performance based results for UK businesses from their mobile sites. This mSite focus spans strategy and implementation of best in class consumer experiences around mSite load speed, user experience and development around the next generation of the mobile web.
Frances Card Consultancy (FCC)
Frances Card is a fashion business expert and runs the highl...
Frances Card is a fashion business expert and runs the highly successful FCC - Frances Card Consultancy, she has an extensive knowledge of the fashion industry spanning over two and a half decades. Among many high profile clients Frances has recently worked as strategy consultant are: COO at Matches Fashion; with the Bauer Media Group creating, launching and building the designer portfolio for the luxury off-price commerce site www.cocosa.com; advising and sitting as non-executive director on the e-commerce www.mywardobe.com; as well as working with several other fashion / retail businesses. Frances is a founding member of The Industry and Vice Chair of The Sorority, one of the world's most prestigious private clubs for professional women.
former Head of IT
Ian McBeth was most recently Head of IT for Furniture Villag...
Ian McBeth was most recently Head of IT for Furniture Village - having started with the business in 2002, Ian has worked through several roles, eventually taking up full control of the IT Department in 2012. Ian's career started with managing the IT function of a North-East based furniture retailer, and since then has exclusively worked in retail for the last 17 years. Throughout his time at Furniture Village, Ian led many transformation projects on IT infrastructure, communications, business applications, business intelligence and system integrations. Most recently, Ian has been highly involved with the sourcing and implementation of a new ERP system for the business. Now moving into contracting, Ian is focussed on helping other retail organisations with their own ERP implementation projects.
Neil McGowan is an experienced digital technologist, providi...
Neil McGowan is an experienced digital technologist, providing advisory services to retail, private equity and public sector organisations. In his last CIO role at Maplin Electronics, a store based digital strategy was deployed across 210 stores. Prior to that, Neil was CIO for N Brown (Simply Be, Jacamo, JD Williams, Figleaves, High and Mighty), during an exciting tipping point when digital sales expanded from 20% to 60% of total sales and digital Simply Be and Jacamo store experiences were launched. Neil has also worked for Shop Direct / Littlewoods, GUS / Argos, VW / Audi and Barclays.
Steve Gray is a retail & FMCG industry expert in customer lo...
Steve Gray is a retail & FMCG industry expert in customer loyalty, CRM, shopper marketing, data analytics and personalisation. He was MD at Dunnhumby UK and a director of Dunnhumby USA where he worked with Tesco, Kroger and their major suppliers. As CEO and Chairman at Emnos (now owned by American Express) he worked with many of the world’s leading retailers including Carrefour, Metro, Morrisons, Waitrose, Woolworths Australia, Boots, DSG, BP, British Gas and British Airways/Avios. Steve has worked on a wide range of loyalty programmes including Tesco Clubcard, Boots Advantage Card, BA Executive Club, Avios ,PAYBACK, Club Carrefour, Pets at Home VIP Club.
Business Development Director
An accomplished leader and Business Development Director at ...
An accomplished leader and Business Development Director at Webloyalty, Richard Piper is responsible for territorial growth by attracting and developing key ecommerce partnerships. Prior to Webloyalty, Richard developed new business and marketing strategies at Equifax and Dun & Bradstreet. Drawing upon a deep understanding of the commercial drivers for retailers and a well-honed ability to spot the right opportunities, Richard is playing a key role in leading industry conversations around secondary revenue, investigating how UK retailers are looking beyond core offerings to drive new revenue streams.
Head of Client Management
As Head of Client Management, Ben Stagg is responsible for a...
As Head of Client Management, Ben Stagg is responsible for a team of Client Managers, who focus on managing the relationships of 200 national brands. His team provide strategic advice on how clients can best manage their payment requirements. Throughout his career he has held a number of client and account manager roles, working with some of the most recognisable brands in the UK, including Orange, Hilton, Post Office, IHG, Audi and RBS. Over the past 10 years he has worked across a number of payment channels within Barclaycard, and brings this knowledge and expertise to help support some of our most recognised brands.
As chief marketing lead, Natalie Bruins oversees all marketi...
As chief marketing lead, Natalie Bruins oversees all marketing and brand initiatives, strategy, customer insight and execution for the K3 Group, a global technology business. Natalie joined K3 in 2014 to launch ‘The New Possible’, with the purpose of enabling retailers to connect technology to drive success. Natalie brings to K3 deep, customer centric marketing and leadership experience, as K3 accelerates to transform the retail industry through a period of change and is a lifelong marketer with expertise in retail and fintech. Prior to K3, Natalie held senior leadership roles including Marketing Director for Momentum working with brands including TK Maxx, Primark, Victoria Secrets and British Airways on loyalty and customer engagement programmes.
Global Head of Pre-Sales
As Global Head of Pre-Sales for Auth0, Neill has provided cu...
As Global Head of Pre-Sales for Auth0, Neill has provided customers like Marks & Spencer, Photobox, Waitrose, and Trainline with the technical and business expertise around identity management, creating an omnichannel experience, and utilising data for effective marketing. This has enabled them to forge stronger customer relationships, provide better customer experience, and increase revenues. Neill has over 20 years of experience in working with major retailers, and other consumer and tech brands to effectively implement the right software to ensure long-term positive business impact.