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EVENTS - Omnichannel Summit 2018

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Programme

08.45 - 09.15

REGISTRATION AND NETWORKING

09.15 - 09.25

Chair's welcome and opening comments

 

09.25 - 09.55

RETAILER KEYNOTE ADDRESS: A Futuroligist View

  • i

09.55 – 10.25

KEY NOTE: Customer Expectations in 5 years time

10.25 - 10.55

RETAILER CASE STUDY:True 360 Customer View

10.55 - 11.15

NETWORKING COFFEE BREAK

11.15 - 11.45

RETAIL STRATEGY: ‘Beyond the Core’ - how retailers are looking beyond core offerings to drive new revenue streams

11.45 - 12.40

MEGA PANEL: What does omnichannel mean in 2020, what are the key changes NOT to ignor? 

 

12.40 - 13.35

LUNCH & NETWORKING

13.35 - 14.15

INTERACTIVE DEBATE: Connected retail and technology - rethinking how to reach and engage with your customers

14.15 - 14.45

RETAILER CASE STUDY: Omnichannel Customer Experience - our evolving journey to making our customers’ lives easier

14.45 - 15.00

NETWORKING COFFEE BREAK

15.00 - 15.30

EXPERT OPINION: Payments 2020

15.30 -

16.00

RETAILER CASE STUDY: Driving product sales with video content in retail stores

16.00 - 16.30

RETAILER CASE STUDY: Enhancing customer experience, fulfilment and delivery 

 

16.30 – 16.35

Chair's summary and closing remarks

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