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Last Years' Programme


08.45 - 09.15 REGISTRATION AND NETWORKING
09.15 - 09.25

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Chair's welcome and opening comments
Gracia Amico, Digital Strategy Expert, Scotch & Soda; NED

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09.25 - 09.55 RETAIL KEYNOTE ADDRESS: Future innovation proofing - going back to basics 'successful retailers meet customer needs'

  • Having a good strategy and sticking to it, executing it well - know your customers
  • Retail is dead? Boring retail is!
  • Think customer needs, not selling stuff - Across ALL channels
  • Know your customer better than your competitor knows your customer
  • Be brave, be fast, be bold - fail quickly, double down on winners

Retail CEO

09.55- 10.25 RETAIL CASE STUDY: Building trust with your customers through experiential strategy

  • How successful retailers build trust in their brand
  •  How to capitalise on the Amazon 'backlash'?
  • What data is key to building trust and keeping your brand number one?
  • Three non negotiable's for 2021 retail strategy

Retailer CEO

10.25 - 10.55 EXPERT OPINION: Enhancing the shopping experience with a seamless omnichannel solution

  • How to leverage the fastest growing channel in retail
  • Delivering connected experiences that customers have come to expect
  • Using tech to build brand loyalty and customer engagement

Retail Supplier 

10.55 - 11.20 NETWORKING COFFEE BREAK
11.20 - 12.05 RETAIL PANEL DISCUSSION: Instore digital innovation - providing the ultimate shopping experience
Today's customers want the choice they get online but with the personal service they can only get instore. This session will explore solutions to bring the convenience of online shopping instore via the latest omnichannel innovation.

  • Meeting customers' demands with full system integration
  • The use of RFID - could cashless / cardless checkouts genuinely change the customer experience for the better?
  • Using VR to deliver what customers will buy
  • Walk in, walk out technology

Retail Experts: Three Retailers, Three Suppliers

12.05 - 12.30 RETAIL CASE STUDY: Demystifying the role of AI, mobile and big data on future of omnichannel - the development of personalisation

  • The different factors that affect personalisation
  • The development of personalisation in online retail
  • The five ways retailers need to use AI
  • Algorithmic Fashion Companion (AFC) - sizing; homepage
  • Personalisation - across all channels.

Retailer Tech Expert

12.30 - 13.30 LUNCH & NETWORKING
13.30 - 14.15 RETAIL PANEL DISCUSSION: Using new digital innovation to enhance sales and differentiation - preparing for future digital realities
Digital is the only point at which retailers are seeing sales grow - getting the experience right will be important as they develop their business models for the future.

  • Growing digital growth revenue across all brands
  • Improving your digital channels
  • What solutions can help with becoming an agile digital organisation with the customer centric approach?
  • Digital transformation projects and system implementations - reduce the risk of failure and delay
  • Start-up perspective

4 Retailers and 2 Suppliers 

14.15 - 14.45 RETAIL FIRESIDE CHAT: Reaping the future dividends of retail brand transformation
Our speaker draws on his experience of re-positioning and revitalising of well known retail business' to ensure future retail longevity.

  • Revitalising the customer proposition to ensure brand dividend
  • Moving from the high street to being an aspirational brand - making it relevant to a global audience
  • Opportunities for retail - transforming scale of business, catering to a wider audience
  • Building emotional attachment

Retail CEO

14.45 - 15.05 EXPERT RETAIL OPINIONS:
1. How do retailers transform to survive in today's dynamic climate - developing dynamic capabilities

  • Sensing the need to change
  • Seizing the right opportunities
  • Transforming the organisation
  • Steps and specific activities
  • Research findings and practical case study examples

Retail Exec.

15.05 - 15.25 NETWORKING COFFEE BREAK
15.25 - 16.00 RETAIL EXPERT OPINIONS:
1. New retail at Alibaba - reshaping the future of commerce
Our first speaker will discuss how 'new retail' is shaping the future of eCommerce globally

  • The changing retail landscape - the 'evolution of the high street'
  • The importance of online/offline experience for today's consumer
  • Why international markets are important: an example to the rest of the world in using technology to connect consumer and merchants globally
  • Using customer data to inform products, services and ecosystems
  • What will drive future sales and profits?
  • Digitising and democratising global trade

Retail Tech

2. Retailer Example: using an eCommerce platform effectively to export both globally and locally
 Our second speaker will look at options for merchants who are launching into new markets - multi-currency feature, multicurrency Apps, or deploying separate stores.
Retailer

16.00 - 16.25 EXPERT OPINION: Leveraging data to deliver a genuinely personalised omnichannel customer experience
Whilst most organisations are striving to offer a true omnichannel customer experience, only 7% currently do. This session will share exclusive research that re-enforces the importance of building trust with customers and the importance of long term relationships, not just an opportunity to sell more stuff!

  • Customers have diverse attitudes towards use of personal data and channel experiences with organisations
  • Customers' channel preferences are influenced by context and the purpose of contact
  • Few organisations deliver a fully integrated channel experience but most are working towards it

 

16.25 - 16.45 RETAIL CASE STUDY: Re-evaluating the retail operating model to ensure retail longevity
Only retailers transforming with a customer first strategy will survive.

Three examples from three retailers that are doing this well.

Retailer

16.45 Chair's summary and closing remarks

Venue & Contact


VENUE
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT

0207 637 5526 or 0207 631 2055

DATE
3 February 2021

CONTACT
For retail speaker opportunities:

Claire Knott
E: Claire.Knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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The HR Summit 2020
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The Future Of AI in Retail Conference 2020
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Omnichannel Futures Conference 2021
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Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
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