Last Years' Programme
|08.45 - 09.15||REGISTRATION AND NETWORKING|
|09.15 - 09.25
|Chair's welcome and opening comments|
Gracia Amico, Digital Strategy Expert, Scotch & Soda; NED
|09.25 - 09.55||RETAIL KEYNOTE ADDRESS: Future innovation proofing - going back to basics 'successful retailers meet customer needs'
|09.55- 10.25||RETAIL CASE STUDY: Building trust with your customers through experiential strategy
|10.25 - 10.55||EXPERT OPINION: Enhancing the shopping experience with a seamless omnichannel solution
|10.55 - 11.20||NETWORKING COFFEE BREAK|
|11.20 - 12.05||RETAIL PANEL DISCUSSION: Instore digital innovation - providing the ultimate shopping experience
Today's customers want the choice they get online but with the personal service they can only get instore. This session will explore solutions to bring the convenience of online shopping instore via the latest omnichannel innovation.
Retail Experts: Three Retailers, Three Suppliers
|12.05 - 12.30||RETAIL CASE STUDY: Demystifying the role of AI, mobile and big data on future of omnichannel - the development of personalisation
Retailer Tech Expert
|12.30 - 13.30||LUNCH & NETWORKING|
|13.30 - 14.15||RETAIL PANEL DISCUSSION: Using new digital innovation to enhance sales and differentiation - preparing for future digital realities
Digital is the only point at which retailers are seeing sales grow - getting the experience right will be important as they develop their business models for the future.
4 Retailers and 2 Suppliers
|14.15 - 14.45||RETAIL FIRESIDE CHAT: Reaping the future dividends of retail brand transformation
Our speaker draws on his experience of re-positioning and revitalising of well known retail business' to ensure future retail longevity.
|14.45 - 15.05||EXPERT RETAIL OPINIONS:
1. How do retailers transform to survive in today's dynamic climate - developing dynamic capabilities
|15.05 - 15.25||NETWORKING COFFEE BREAK|
|15.25 - 16.00||RETAIL EXPERT OPINIONS:
1. New retail at Alibaba - reshaping the future of commerce
Our first speaker will discuss how 'new retail' is shaping the future of eCommerce globally
2. Retailer Example: using an eCommerce platform effectively to export both globally and locally
|16.00 - 16.25||EXPERT OPINION: Leveraging data to deliver a genuinely personalised omnichannel customer experience
Whilst most organisations are striving to offer a true omnichannel customer experience, only 7% currently do. This session will share exclusive research that re-enforces the importance of building trust with customers and the importance of long term relationships, not just an opportunity to sell more stuff!
|16.25 - 16.45||RETAIL CASE STUDY: Re-evaluating the retail operating model to ensure retail longevity
Only retailers transforming with a customer first strategy will survive.
Three examples from three retailers that are doing this well.
|16.45||Chair's summary and closing remarks|
Venue & Contact
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT 0207 637 5526 or 0207 631 2055
3 February 2021
For retail speaker opportunities:
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
T: 01276 489626 M:07725414385