The 2022 Programme
09:00 Loading profile... |
Chair’s welcome and opening comments
Darren Williams, Executive Chairman, Scrubd
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09.00 - 10.15 Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... Loading profile... |
Keynote Address: Omnichannel transformation strategy - bringing trust back to customer interactions
This opening address will examine the theme of building trust with customers from new exciting experiential strategy to going back to basics to meet customer needs successfully. Our speaker will discuss how past customer interactions can drive today’s omnichannel strategy and how to embrace digital within traditional/operational businesses.
Graham Johnston, Senior Director - Omnichannel Customer Support, Asda Panel Session 1: Changes in consumer behaviour - how do omnichannel retailers respond? With already-changing purchasing behaviours having been accelerated due to COVID19, combined with a digitally disruptive Gen Z consumer - it is time to rethink how you engage with your consumer and integrate new paths to purchase. This session looks at how retailers are mastering a strong omnichannel offering by creating a seamless end-to-end experience in a new era and implementing it quickly in response to consumer behaviour.
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11.00 - 12.00 Loading profile... Loading profile... Loading profile... Loading profile... |
Panel Session 2: eCommerce innovation - building engaging experiences across a 360 omnichannel ecosystem
Capturing attention of today's consumer is getting more and more difficult - join our panel who will share their expertise on how to successfully transition to the new eCommerce reality. We will examine building an engaging website, strategies for keeping customers coming back to the website time and again, maintaining a premium customer experience online, and best practices for optimising customer journeys from homepage through to basket.
Steve Ledgerwood, CRO, Findologic
Gareth Jones, Digital Marketing & eCommerce Manager, Pour Moi
Annie Rose Lougher, Head of eCommerce & Strategy, Bella Freud
Nidhima Kohli, Founder & CEO, My Beauty Matches
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13.00 - 14.00 Loading profile... Loading profile... Loading profile... Loading profile... |
Panel Session 3: Instore digital innovation - creating a fully connected experiential store of the future
With the pandemic having shifted more shoppers to online, how can stores maintain consumers’ attention and drive footfall post-COVID? We discuss how to effectively integrate the store into the omnichannel experience and connect the dots to ensure smooth interplay between web and store. This session will explore solutions to bring the convenience of online shopping instore via the latest omnichannel innovation.
Dragorad Knezi, Co-Founder & CEO, Eyezon
Guy Bosworth, Head of Operations, Ole & Steen
Emma Clark, Senior Brand Design Manager, Astrid & Miyu
Dr Edda Blumenstein, Director of Customer & Retailing Transformation, BYKO
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15.00 - 15.30 Loading profile... Loading profile... |
Panel Session 4: Future leverage of retail omnichannel brand transformation
This session will discuss the various approaches to meet the customer wherever and whenever, to ensure that retailers are ready to interact with their brand. Our speaker draws on his experience of re-positioning and revitalising of retail businesses to ensure future retail longevity.
Ed Duggan, CFO & Commercial Director, Fishpools
Dan Saunders, Retail eCommerce Manager, Stanley Black & Decker
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Venue & Contact
VENUE
Digital Event
EVENT DATE
9 February 2022
START TIME
09:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: [email protected]
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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