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The 2021 Programme

For all retailer speaker enquiries please contact Claire Knott -

10:00-10.05 Event login and housekeeping Moderators introduction and opening comments Paul Deeprose, Managing Director, The Career Gym
10:05- 10:45 Session No 1: HR leadership in time of disruption - managing change How did 'retail' execute organisational change in the aftermath of the Covid-19 disruption, and how has the role of HR changed as a result?  Discover in this session examples of how good leadership can support your workforce and ensure business continuity throughout times of uncertainty.
  • The role of HR leadership in a post-pandemic world
  • How can leadership support the workforce and ensure business continuity in the future?
  • Leading strategic and pivotal change
  • Change management strategy - how to transform business cultures to create an agile organisation
  • Leading from the top - ensuring workplace culture is at the fabric of retail strategy
11:30 -12:30 Session No 2: Returning to the new world of work - a legal framework This session from our legal experts will look at the key challenges following the changes to work in 2021.
  • Restructuring, redundancy, employees rights.
  • New ways of working, government support and apprenticeships.
  • Potential employment tribunal claims - disputes over pay, revising terms and conditions and policies to adapt to the new working environment.
  • Discrimination issues presented by the pandemic/vaccines and Work from home - how retailers can protect their workforce and minimise risk.
  • Key privacy risks associated with the collection and processing of employee personal data
  • Health and safety, data protection and other regulatory issues - RIDDOR reports, dealing with track and trace systems, risk assessments, temperature checks and social distancing at work
13:00 - 13:45 Session No 3: Putting wellbeing and compassion at the heart of retail The session will look at what we know so far about mental health and wellbeing of the UK's retail sector workers and provide a framework for your organisation to create a wellbeing and mental health strategy.
  • Adapting to change - effective wellbeing initiative in improving retention
  • What role does data play towards ensuring the effectiveness of workplace wellbeing
  • Exploring the parallel between wellbeing and the wider business strategy
  • How can retailers prioritise workers' mental health post-lockdown?
  • Building wellbeing into the appraisal process - is it best effective bottom up or top down?
14:30 - 15:15 Session No 4: How can HR keep their teams engaged during unsettled times. Retailers share tips, insights and best practices on how to engage and retain people in retail through effective communication, creating a resilient and engaged and loyal workforce.
  • Engaging employees' hearts and minds - why is this so important?
  • Creating an engaging 'culture' through a strong 'engagement' framework
  • Understanding what employee expectations are in the 'new normal'
  • Is there a trend for upskilling at home?
  • Building community and evolving approaches to employee listening
  • Enabling staff to work flexibly and supporting their engagement
  • Managing and understanding difficult people and situations
  • Crisis management and HR management responsibilities
16:00 - 16:45 Session No 5: Preparing your workforce for the future What will we see emerge in the future of global workforces alike? Find out in this 'fireside chat' session how HR can gain the skills needed in a future of demographic upheaval, digital technology and changing social workforce expectations to enable your retail business to thrive.
  • Changing the way people work - matching your workforce to the new retail
  • How can retailers restructure their workforce to ensure they can compete in three years?
  • Understanding HR's role in the gig economy
  • Ensuring you have the right talent for your organisation's needs
  • The new virtual workforce - providing vital support through a new digital workforce
  • How to develop a people strategy for a disparate, remote workforce

Venue & Contact

Digital Event

October 6th 2021


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

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