Chief Digital Officer
Matthew Lawson is the CDO at Ribble Cycles, a renowned digital first business and where he has been the driving force in designing and transforming Ribble’s eCommerce and award winning omnichannel proposition - fundamentally future-proofing the business retail legacy of one of the world’s oldest bike brands. Passionate ...
Richard De Villa
Head of Marketing UK & Europe
Richard De Villa heads the marketing function for the UK and European region of Malaysia Airlines, responsible for the direct channel revenue. He also looks after their digital campaign strategy and execution, as well as the implementation of travel trade marketing activities with travel trade, tourism board and hotel partners. ...
Steve Webster has been the eCommerce Director with eXtra (United Electronics Company) based in Saudi Arabia since April 2019, where he has spearheaded omnichannel marketing and delivered a record 170% growth. He has optimised customer experiences and led innovative programmes, hence increasing conversion rates by 53% and driving their current success. Steve was ...
Head of Marketing & eCommerce
Astrid & Miyu
Sarah Hrywnak heads up the marketing and eCommerce department for Astrid & Miyu, responsible for managing all their marketing budgets and long-term strategies. Her mission is to ensure that the brand is known worldwide and that they continue to innovate and dominate the market. Being the brand’s first employee, Sarah ...
Managing Partner, North Bailey & former Head of Insight and Loyalty
Speaker profile coming soon...
Group Client Director eCommerce - Argos
Nectar360: Part of the Sainsburys Group
Alice Hawcroft is Group Client Director for eCommerce at Argos, where she heads the online media operations for Nectar360, looking after all Sainsburys Group Brands, creating customer led revenue streams working both with brands and ad tech providers. Alice has a diverse digital background across both the leisure and retail ...
former Group Head Of Digital & CRM Marketing
Shetal Bhatt was until recently the Head of Digital Marketing with Alshaya based in Kuwait, where she was co-creating and implementing the digital/CRM/loyalty and data strategy for their multiple Retail franchise Brands ranging from fashion to food and entertainment ( inc. Starbucks, Boots, H&M, Pizza Express). Shetal has ...
Programme Director - Customer & Stakeholder Experience
Clare Naunton is an experienced business professional with 20+ years in the energy industry and extensive experience in leading complex strategic and behavioural change to deliver tangible results. She has been the Programme Director, Customer and Stakeholder Experience at National Grid for the past three years, prior to that she was ...
European Category and Campaign Insights Manager
Shweta Pamula is currently European Category and Campaign Insights Manager at Samsung Electronics. She is a customer insight professional with eight years experience in leveraging customer and market data to inform business strategies and decisions across product, marketing, customer experience, digital and brand teams. Shweta was previously Strategy And Insight ...
Sales & Marketing Director
Susan Connolly is the Sales & Marketing Director with Connolly SPAR. Founded in 1932 in the Netherlands, SPAR is the largest food retail chain in the world - in a highly competitive industry, SPAR bets on exceeding its customers’ expectations by creating more relevant in-store experiences. Susan turned to HappyOrNot to innovate ...
Chief Customer Experience Officer
retail digital start-up
Alex Mead leads contact centre, customer service and operations teams, driving CX innovation, delivering top class customer experiences, operations efficiency and customer loyalty. He has a proven track record of consistent contact centre, customer service operations and CX improvement, succeeding in high pressure leadership positions. Alex believes customers should get ...
Darren Williams is the Founder of Williams Harding Consulting working with start-ups, expanding and distressed businesses, primarily in retail and hospitality but also outside of these sectors. He is also the Executive Chairman of a men’s skincare company Scrubd and a Trustee at Action 4 Youth. Darren has formally held ...
Chief Commercial Officer
As the current CCO for RedEye, Andy Stockwell has spent 20 years driving forward the use of multichannel campaign strategies, automation, data, analytics, insight and AI. A marketer at heart, Andy works closely with RedEye’s clients and prospects to personalise customer experiences and increase value.
Mark Choueke is the Marketing Director at leading referral marketing platform Mention Me and author of Boring2Brave. A former award-winning journalist, he has since built a reputation as a leader at the heart of the global B2B marketing and communications arena. Mark has operated within large corporates and ...
The Institute of Customer Service
Jo Causon joined The Institute of Customer Service as its CEO in 2009, where she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment. She ...
As Managing Director for Webloyalty, Northern Europe, Ben Stirling is responsible for the continued development of Webloyalty’s partner offering and supporting ongoing growth within European markets. He joined Webloyalty from Expedia Affiliate Network, where he has worked with 100’s travel businesses to drive growth through technical and commercial partnerships. ...
Customer Success Manager
As the EMEA Customer Success Manager for HappyOrNot, Michele Aarons helps companies across the globe succeed by improving their customer and employee experience management programs. With over 8 years of expertise in the consumer research and software industry, Michele strives to support companies via offering big picture overviews supported by deep ...
Founder, Disrupt the Market & Professor, Global Digital Marketing
Hult International Business School
Andy Letting is currently the Group Interim Head of Analytics and Customer Journey at Kingfisher. A senior digital professional, he is a results driven and commercially focused senior-level digital executive with extensive senior management experience, successful in strategic leadership, change management, digital channel development in the media, gaming and travel ...
Sales Director - Intelligent Self-Service EMEA
Farrukh Iftikhar is the Director for Intelligent Self-Service EMEA at Verint Systems, where he is responsible for the Community, Web Self-Service and Intelligent Virtual Assistant platforms.The Intelligent Self-Service solutions are designed to provide digital experiences for customers and employees, fulfilling expectations that have been shaped by personal experiences. Farrukh ...
Head of Partnerships
Jocelyn Toonders is the Head of Partnerships at the leading referral marketing platform Mention Me. With a career in digital marketing and Martech for 12 years, Jocelyn has built a reputation as a leader and innovator within the industry. She has driven significant growth within global agencies and start-ups, including launching ...