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Future Proofing Retail Engagement Strategy


Future of Customer Engagement 2021

This interactive retailer-led day will look at a number of key themes, including:

  • Strategic joined up customer engagement to start and build.
  • What a powerful pull engagement strategy will look like in 2022 and beyond
  • Simple examples of how to deliver the best possible experience - build loyalty
  • Examples from the top retailers on what an effective customer engagement transformation looks like and the technologies involved.
  • Insight from one of the worlds leading retail futurologists
  • Examine developments in technology including AI, VR and AR driving customer engagement transformation

Join us as we drill down into these exciting areas and examine how retailers are grappling with the challenges and opportunities they are presenting in relationships with their customers.

Meet The 2021 Speakers


Matthew Lawson

Chief Digital Officer
Ribble Cycles


Desi Reuben-Sealey

Senior UX Manager


Anouk Brown

Head of Digital & Marketing
AAMP Global (UK & Europe)

What you will learn

Register for this interactive, retailer-led webinar series to find out how to:

  • Customer engagement transformation in retail – engage your people and your customers
  • Become a trusted partner for customers in their purchasing decisions
  • Achieve customer centricity and customer experience excellence
  • Gain in-depth customer insight with optimised data and analytics for high-impact CX
  • Drive consistent, seamless customer experiences across all touch points and services
  • Explore how automation and new technologies are disrupting and changing the landscape of CX
  • Get the necessary infrastructure in place to capture data about shopping behaviours

Featuring marketing and customer engagement leaders from a wide range of retail organisations, this event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you’re serious about unlocking the full potential of your retail business, don’t miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

What our delegates say

“As always an excellent mix of challenging ideas, profound definitions and optimised for the sector”

“Great content and some and impressive speakers from some high profile companies”

“An informal, relaxed, inclusive and collaborative event - yet highly informative and relevant to the current challenges that HR faces and some great take-outs to use at work”

“delighted to be invited to a TRB summit to contribute to a great event with some outstanding topics and learning experiences from some of the leading organisations in the UK”

“Jam-packed agenda provided value for money and time”

“Engaging Employees to drive innovation. Engaging and enjoyed good video content”

“TRB is a one-stop-shop to understand what is happening at other retailers”

“TRB is a great way to learn about new trends & technologies and to meet people in the same industry”

“As usual a fantastic event by The Retail Bulletin - very informative speakers talking about the importance of customers and actionable insights from data”

“An excellent conference as usual, very informative with a range of different speakers”

“Very enjoyable event, great speakers”

“Engaging insights into the latest technologies being implemented by other retailers”

“Relevant and valuable content for retailers to engage customers and increase sales”

“Presented at the right level, fast paced and full of relevant information”

“A broad range of topics covered - all relevant and interesting”

“It continues to be a great place to meet colleagues and network, a forum where I always come across new relevant and practical ideas”

“Perfect mix of new tech, how retail and the online marketplace can be combined and brand stores”

“Great opportunity to network with omnichannel experts and enthusiasts”

“Well worth attending and looking forward to putting key pointers of how important HR is to the company and its strategies”

“This event far exceeded my expectations on all levels”

“The day provided a number of initiatives for me to consider implementing”

“Very interesting sessions that are thought provoking and encourage a fresh view on HR inside sharing culture”

“A great forum for sharing ideas, some stimulating conversations from different sectors”

“Great to discuss the challenges and opportunities other retailers are facing”

“Very interesting - learnt lots so thank you”

Who should attend?

These webinars are designed for retailers working in senior and mid management marketing roles.  If you are looking to understand and develop a long term  x-channel marketing strategy that accommodates emerging trends in customer engagement, then this will arm you with ideas, action points and new contacts to help you in your journey. The event will have a forward looking strategic focus and is aimed at executives within retail marketing teams in the following job functions:
  • Retail Marketing
  • Customer Experience
  • Customer Service
  • Voice of the Customer
  • Customer Loyalty
  • Market Research
  • Customer Insights
  • Brand Experience
  • Data Science
  • Shopper Insights
  • Retail Analytics
  • UX / UI Design

Venue & Contact

Digital Event

June 17 2021


For retail speaker opportunities:

Claire Knott
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385

Meet Our 2021 Partners

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