Future Proofing Retail Engagement Strategy

Meet the speakers

17 JUNE 2021 - DIGITAL EVENT

Future of Customer Engagement 2021

This interactive retailer-led day will look at a number of key themes, including:

Strategic joined up customer engagement plans....how to start and build.
What a powerful pull engagement strategy will look like in 2022 and beyond
Simple examples of how to deliver the best possible experience - build loyalty
Examples from the top retailers on what an effective customer engagement transformation looks like and the technologies involved.
Insight from one of the worlds leading retail futurologists
Examine developments in technology including AI, VR and AR driving customer engagement transformation

Join us as we drill down into these exciting areas and examine how retailers are grappling with the challenges and opportunities they are presenting in relationships with their customers.

Meet The 2021 Speakers

SPEAKER

Matthew Lawson

Chief Digital Officer
Ribble Cycles

SPEAKER

Desi Reuben-Sealey

Senior UX Manager
Victorinox

SPEAKER

Anouk Brown

Head of Digital & Marketing
AAMP Global (UK & Europe)

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What you will learn

Customer engagement transformation in retail – engage your people and your customers
Become a trusted partner for customers in their purchasing decisions
Achieve customer centricity and customer experience excellence
Gain in-depth customer insight with optimised data and analytics for high-impact CX
Drive consistent, seamless customer experiences across all touch points and services
Explore how automation and new technologies are disrupting and changing the landscape of CX
Get the necessary infrastructure in place to capture data about shopping behaviours

Featuring marketing and customer engagement leaders from a wide range of retail organisations, this event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you’re serious about unlocking the full potential of your retail business, don’t miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

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Who should attend?

These webinars are designed for retailers working in senior and mid management marketing roles.Â If you are looking to understand and develop a long termÂ x-channel marketing strategy that accommodates emerging trends in customer engagement, then this will arm you with ideas, action points and new contacts to help you in your journey. The event will have a forward looking strategic focus and is aimed at executives within retail marketing teams in the following job functions: