The 2021 Programme
09:00 - 09:05 Loading profile... |
Moderators introduction and opening comments
Darren Williams, Executive Chairman, Scrubd
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09:05 - 10:00 Loading profile... Loading profile... |
Keynote Fireside Opening Chat: Preparing for future digital brand realities - innovation to enhance retail growth
Digital is the only point at which retailers are seeing sales grow - getting the experience right will be important as they develop their business models for the future. What solutions can help with becoming an agile digital organisation with the customer centric approach? Our expert panel of speakers discuss and share candidly their own experiences.
Chris Griffin, CEO, Secret Sales Callum Campbell, CEO, Linnworks Loading profile... Loading profile... |
10:30 - 11:30 Loading profile... Loading profile... Loading profile... Loading profile... |
Webinar Session No 1: Digital eCommerce transformation - how to wow at first glance online
For retail businesses concerned with digital transformation, their eCommerce selling platforms need to be simple and easy to use - capturing attention of today's consumer is becoming increasingly more difficult. This panel will discuss building an engaging website, using digital strategies to ensure customers are coming back to your website time and again, maintaining a premium customer experience online, and best practices for optimising customer journeys from homepage through to basket.
Deepak Anand, Senior Director of Strategic Partnerships, BigCommerce Paul Casey, Head of eCommerce Account Management, Space 48 Michael Jervis, Head of Digital, Mattress Online David Kohn, Customer & eCommerce Director, Heal's Louise Cruttenden, Marketing Director, Huel (2018-2021) Loading profile... Loading profile... Loading profile... Loading profile... |
12:00 - 13:00 Loading profile... Loading profile... Loading profile... Loading profile... |
Webinar Session No 2: Leveraging data to drive digital and personalised customer engagement
Before the pandemic, digital leaders were using data to optimise CX and with the rise of digital in the past year, retailers will increasingly have more dynamic data at their fingertips. Few organisations deliver a fully integrated digital channel experience, but most are working towards it. This session will discuss how you can use this data from the whole journey to checkout to extract immediate insights and improve customer engagement.
Anouk Brown, Head of Marketing & Digital, AAMP Global (UK & Europe) Lauren Crane, Senior Digital Marketing Manager, Astrid & Miyu Janis Thomas, eCommerce & Marketing Director, Look Fabulous Forever Harpreet Cheema, Head of Workplace Services, Sodexo Loading profile... Loading profile... Loading profile... Loading profile... |
13.30 - 14.00 |
Webinar No 4: Scan-less shopping done right - how does your GO style journey reflect on your brand? In an informal fireside chat, our speaker Orit Bar-Ad from GK, will share insights on the various aspects that retailers will want to pay attention to when deciding on their GO format. Orit Bar-Ad, Portfolio Director, GK Software |
Venue & Contact
VENUE
Digital Event
EVENT DATE
18 November 2021
START TIME
09:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: [email protected]
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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