The 2021 Programme

Digital is the only point at which retailers are seeing sales grow - getting the experience right will be important as they develop their business models for the future. What solutions can help with becoming an agile digital organisation with the customer centric approach? Our expert panel of speakers discuss and share candidly their own experiences.

• Growing digital growth revenue across all brands
• Improving your digital channels through brand awareness
• Re-evaluating and adapting your digital strategy
• What digital initiatives are retailers looking to implement this year?
• Digital transformation projects and system implementations - reducing the risk of failure and delay

Chris Griffin, CEO, Secret Sales

Callum Campbell, CEO, Linnworks

For retail businesses concerned with digital transformation, their eCommerce selling platforms need to be simple and easy to use - capturing attention of today's consumer is becoming increasingly more difficult. This panel will discuss building an engaging website, using digital strategies to ensure customers are coming back to your website time and again, maintaining a premium customer experience online, and best practices for optimising customer journeys from homepage through to basket.

• eCommerce innovation - building engaging experiences online
• Design and customer experience - preserving customer experience online
• Innovative ways to maintain customers' interest when they are on a retail website
• What are the current best practices for creating an online digital strategy?
• How retailers can improve the presentation of their products online
• How to develop a fantastic customer browsing experience
• Do checkouts genuinely change the customer experience for the better?
• Optimising on-site personalisation

Deepak Anand, Senior Director of Strategic Partnerships, BigCommerce

Paul Casey,  Head of eCommerce Account Management, Space 48

Michael Jervis, Head of Digital, Mattress Online

David Kohn, Customer & eCommerce Director, Heal's

Louise Cruttenden, Marketing Director, Huel (2018-2021)

Before the pandemic, digital leaders were using data to optimise CX and with the rise of digital in the past year, retailers will increasingly have more dynamic data at their fingertips. Few organisations deliver a fully integrated digital channel experience, but most are working towards it. This session will discuss how you can use this data from the whole journey to checkout to extract immediate insights and improve customer engagement.

• Using data to put the customer at the centre of everything you do
• Refining your digital data to better serve your customers
• How should brands best use data across all channels?
• Make the most out of your rich customer data
• Using data to create exceptional experiences - at each stage of the customer journey
• Intelligent guided selling to personalise the eCommerce journey
• Personalisation best practices using offline and online data

Anouk Brown, Head of Marketing & Digital, AAMP Global (UK & Europe)

Lauren Crane, Senior Digital Marketing Manager, Astrid & Miyu

Janis Thomas, eCommerce & Marketing Director, Look Fabulous Forever

Harpreet Cheema, Head of Workplace Services, Sodexo

Webinar No 4: Scan-less shopping done right - how does your GO style journey reflect on your brand?

In an informal fireside chat, our speaker Orit Bar-Ad from GK, will share insights on the various aspects that retailers will want to pay attention to when deciding on their GO format.

Orit Bar-Ad, Portfolio Director, GK Software