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The 2022 Programme


09:00-09.05
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Chair’s welcome and opening comments

Darren Williams, Executive Chairman, Scrubd

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09.05-10.00
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Webinar Session No 1: Digital technology innovations - enhancing the online and instore experience

What are the key technologies that industry experts see going forwards and what will be popular beyond the pandemic? This session will analyse the latest technologies in the retail sector that are driving both eCommerce and instore growth, plus examine the use of cloud-managed Wi-Fi and analytics to provide the agility required to help retailers digitally transform the way they operate.

  • How existing technologies can be expanded to improve customer experience and engage consumers across the retail journey
  • Leveraging and utilising new technology to evolve the customer experience
  • How technology determines buying patterns, and analytics of customer spend
  • The digital initiatives retailers are looking to implement this year
  • Digital transformation projects and system implementations

Ben Holland, Head of Retail & Enterprise Sales, Extreme Networks

René Schrama, Managing Director, Peak Technologies

Trevor Gordon, Global Director - Customer Capability, large global CPG

Emma Siveyer, Head of Business Digital & Experience, Three

Eleonora Pantano, Senior Lecturer in Marketing, University of Bristol

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10.30-11.30
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Webinar Session No 2: Digital eCommerce transformation - building engaging experiences online

 

Capturing attention of today's consumer is getting more and more difficult. Join us for a panel showcase of retailers and technologists discussing building an engaging website, strategies for keeping customers coming back to the website time and again, maintaining a premium customer experience online, and best practices for optimising customer journeys from homepage through to basket.

  • Design and customer experience - preserving customer experience online
  • AI and automation, real-life examples of success
  • Personalisation best practices using offline and online data

Victoria Betts, Chief Commercial Officer, Unbound Group

Mei Chen, Head of Fashion & Luxury for UK, Spain & Northern Europe, & Head of US Luxury, Alibaba Group

Chris Delahunty, Head of Digital, Upfield

Neil Tunbridge, Co-Founder, Mellow.store

Richard Piper, Senior Director of New Business Development, Webloyalty

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12.00-13.00
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Webinar No 3: Customer journey management - embracing digital transformation for a unified view of the customer

 

More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session analyses the power of data driven marketing to create better customer experience and increased engagement. 

  • Converting customers through engaging content - create a frictionless digital journey
  • Making customer experiences relevant throughout an omnichannel customer journey
  • How to capture all customer touchpoints across digital platforms
  • The use of data to drive CX in customer journey management
  • Importance of creating a single customer view

Leona de Graft, Vice President eCommerce Europe, Levi Strauss & Co.

Nick King, Market Research & Insight Director,  Auto Trader

Chris Bull, CTO, Stitched

James Coughlan, Digital Transformation Strategist; Managing Director - Digital, HMV (2013-2016)

Rachael Kotadia, Head of Marketing, RedEye

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13.00 - 13.30
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Webinar No 4: Scan-less shopping done right - how does your GO style journey reflect on your brand?

In an informal fireside chat, our speaker will share insights on the various aspects that retailers will want to pay attention to when deciding on their GO format.

Orit Bar-Ad, Portfolio Director, GK Software

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Venue & Contact


VENUE
Digital Event

EVENT DATE
6 April 2022

START TIME
09:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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