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The 2021 Programme

30 June 2021
09:30 - 10:15
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Webinar Keynote Fireside Chat: Preparing for future digital brand realities What solutions can help with becoming an agile digital organisation with the customer centric approach? Our expert panel of speakers discuss and share candidly their own experiences in
  • Growing digital growth revenue across all brands
  • Improving your digital channels through brand awareness
  • Refining your digital data to better serve your customers
Andy Smallwood, CEO, Ribble Cycles
Gracia Amico, Chair, Closer Pets

Steve Farr, VP Marketing & Solutions, Experian
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11.00 - 12.00
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Webinar Session No 1: Digital technology innovations - enhancing the online experience What is the key tech online that experts see going forwards and what will be popular beyond the pandemic? This session will analyse the newest technologies in the sector that are driving eCommerce retail growth and discuss where the sector is headed in the coming year. 
  • Using VR to deliver what customers will buy
  • How existing technologies can be expanded to improve customer experience and engage consumers
  • Leveraging and utilising new technology to evolve the online experience
  • Innovation at checkout - creating a frictionless experience
Graham Wilson, Head of Business Development, Sofology
Victoria Betts, Chief Commercial Officer, Hotter
James Coughlan, Interim Digital Transformation Director & former Digital Director, HMV (2013-2016)
Matthew Furneaux, Director of Location Intelligence, Loqate
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13.00 - 14.00
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Webinar Session No 2: eCommerce innovation - how to WOW at first glance online The biggest challenge for many retailers was the shift to a primarily eCommerce platform, particularly during the initial lockdown period. Crucially, for businesses concerned with digital transformation, these selling platforms are simple and easy to use, with no need to multiply back-end costs, complexity, or admin. How can retailers provide customers with the best possible experience to encourage conversion with an online experience that shows them what they really want and more! 
  • Innovative ways to maintain customers' interest when they are on a retail website
  • What are the current best practices for creating an online digital strategy?
  • How retailers can improve the presentation of their products online
  • How to develop a fantastic customer browsing experience
  • Do checkouts genuinely change the customer experience for the better?
  • Optimising on-site personalisation
  • Use of mobile UX
Ayla Erimer, Head of Product, Love Home Swap Katy Clark, Head of Industry - Grocery, Facebook Steve Ledgerwood, CRO, Findologic
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14:30 - 15:30
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Webinar Session No 3: Invigorating physical store sales post lockdown - digital instore transformation Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impact of digital technology is having to get shoppers back in-store and spending once isolation ends.
  • Why neglecting the in-store experience could be damaging your business
  • What retail stores may look like in the future
  • Enabling retailers to open their high street shops online
  • Store innovation/experience aligned to online and seamless transacting
  • Closing the gap between physical and digital
  • Optimising the store estate for omnichannel retailing
Dhi Matiole Nunes, Co-Founder, The Latest
David Stacey, Commercial Director, Ribble Cycles
Graham Johnston, Senior Director - Omnichannel Customer Support, Asda
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16:00 - 16:45
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Webinar Session No 4: Leveraging data to deliver a digital personalised customer experience Whilst most organisations are striving to offer a terrific customer experience, only 7% currently do. This session will share exclusive research that re-enforces the importance of building trust with customers and the importance of long term relationships, not just an opportunity to sell more stuff!
  • Customers have diverse attitudes towards use of personal data and channel experiences with organisations
  • Customers' channel preferences are influenced by context and the purpose of contact
  • Few organisations deliver a fully integrated digital channel experience but most are working towards it
  • Intelligent guided selling to personalise the eCommerce journey
Janis Thomas, eCommerce & Marketing Director, Look Fabulous Forever
Paul Morris, Marketing Specialist & Digital Marketing / eCommerce Director, Marshalls (2019-2020)
Lisa McIntyre, Product Manager, Nuxeo
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The full programme will be posted here.

Venue & Contact

Digital Event

June 30 2021


For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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