The 2021 Programme
30 June 2021 | |
09:30 - 10:15 Loading profile... Loading profile... Loading profile... |
Webinar Keynote Fireside Chat: Preparing for future digital brand realities
What solutions can help with becoming an agile digital organisation with the customer centric approach? Our expert panel of speakers discuss and share candidly their own experiences in
Gracia Amico, Chair, Closer Pets Steve Farr, VP Marketing & Solutions, Experian Loading profile... Loading profile... Loading profile... |
11.00 - 12.00 Loading profile... Loading profile... Loading profile... Loading profile... |
Webinar Session No 1: Digital technology innovations - enhancing the online experience
What is the key tech online that experts see going forwards and what will be popular beyond the pandemic? This session will analyse the newest technologies in the sector that are driving eCommerce retail growth and discuss where the sector is headed in the coming year.Â
Graham Wilson, Head of Business Development, Sofology
Victoria Betts, Chief Commercial Officer, Hotter
Matthew Furneaux, Director of Location Intelligence, Loqate Loading profile... Loading profile... Loading profile... Loading profile... |
13.00 - 14.00 Loading profile... Loading profile... Loading profile... |
Webinar Session No 2: eCommerce innovation - how to WOW at first glance online
The biggest challenge for many retailers was the shift to a primarily eCommerce platform, particularly during the initial lockdown period. Crucially, for businesses concerned with digital transformation, these selling platforms are simple and easy to use, with no need to multiply back-end costs, complexity, or admin. How can retailers provide customers with the best possible experience to encourage conversion with an online experience that shows them what they really want and more!Â
Loading profile... Loading profile... Loading profile... |
14:30 - 15:30 Loading profile... Loading profile... Loading profile... |
Webinar Session No 3: Invigorating physical store sales post lockdown -Â digital instore transformation
Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impact of digital technology is having to get shoppers back in-store and spending once isolation ends.
Dhi Matiole Nunes, Co-Founder, The Latest
David Stacey, Commercial Director, Ribble Cycles
Graham Johnston, Senior Director - Omnichannel Customer Support, Asda Loading profile... Loading profile... Loading profile... |
16:00 - 16:45 Loading profile... Loading profile... Loading profile... |
Webinar Session No 4: Leveraging data to deliver a digital personalised customer experience
Whilst most organisations are striving to offer a terrific customer experience, only 7% currently do. This session will share exclusive research that re-enforces the importance of building trust with customers and the importance of long term relationships, not just an opportunity to sell more stuff!
Janis Thomas, eCommerce & Marketing Director, Look Fabulous Forever
Paul Morris, Marketing Specialist & Digital Marketing / eCommerce Director, Marshalls (2019-2020)
Lisa McIntyre, Product Manager, Nuxeo Loading profile... Loading profile... Loading profile... |
The full programme will be posted here.
Venue & Contact
VENUE
Digital Event
EVENT DATE
June 30 2021
START TIME
09:30
CONTACT
For retail speaker opportunities:
Claire Knott
E: [email protected]
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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