The 2021 Programme
|Event login and housekeeping|
Moderator's introduction and opening comments
Darren Williams, Executive Chairman, Scrubd
|09:35 - 10:15||Webinar Keynote Fireside Chat: Preparing for future digital brand realities
What solutions can help with becoming an agile digital organisation with the customer centric approach? Our expert panel of speakers discuss and share candidly their own experiences in
Andy Smallwood, CEO, Ribble Cycles
|11.00 - 12.00||Webinar Session No 1: Digital technology innovations - a deep dive into what is out there
What is the key tech in-store and online that experts see going forwards and what will be popular beyond COVID. This session will analyse the newest technologies in the sector that are driving growth and discuss where the sector is headed in the coming year.
|13.00 - 14.00
|Webinar Session No 2: eCommerce innovation - how to WOW at first glance online|
The biggest challenge for many retailers was the shift to a primarily eCommerce platform, particularly during the initial lockdown period. Crucially, for businesses concerned with digital transformation, these selling platforms are simple and easy to use, with no need to multiply back-end costs, complexity, or admin. How can retailers provide customers with the best possible experience to encourage conversion with an online experience that shows them what they really want and more!
Steve Ledgerwood, CRO, Findologic
Ayla Erimer, Head of Product, Love Home Swap
Katy Clark, Head of Industry - Grocery, Facebook
|14:30 - 15:30||Webinar Session No 3: Invigorating physical store sales post lockdown - digital instore transformation
Retailers are now seeking new ways to bring sales that have shifted online back into stores by blending the online shopping experience with physical shops. This webinar will evaluate the impact of digital technology is having to get shoppers back in-store and spending once isolation ends.
Dhi Matiole Nunes, Co-Founder, The Latest
David Stacey, Head of Commercial, Ribble Cycles
|16:00 - 16:45
|Webinar Session No 4: Leveraging data to deliver a digital personalised customer experience|
Whilst most organisations are striving to offer a terrific customer experience, only 7% currently do. This session will share exclusive research that re-enforces the importance of building trust with customers and the importance of long term relationships, not just an opportunity to sell more stuff!
Alan Porter, Director of Product Marketing, Nuxeo
Janis Thomas, eCommerce & Marketing Director, Look Fabulous Forever
Venue & Contact
June 30 2021
For retail speaker opportunities:
T: 01276 489626
For sponsorship and non retailer speaker opportunities:
T: 01276 489626 M:07725414385