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EVENTS - Customer Engagement Summit 2018

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Why Attend?

Following the sell-out success of our previous customer engagement events, this Summit will help you create and retain engaged, connected and happy customers today and tomorrow! Learn how leading UK retailers are deploying winning customer engagement strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace.

The day is designed to be as interactive as possible, allowing time for delegates to debate and discuss the issues within a group of like-minded professionals, so please feel free to ask questions and share your own thoughts and opinions throughout the day. There will also be an opportunity to network during the coffee and lunch breaks, and also at the end of the day. 

Attend this interactive, retailer-led event to find out how to:

  • Gain an understanding of your customers' loyalty through insight and data analytics
  • Engage and interact with your customers using innovative strategies
  • Ensure your CRM strategy is flexible enough to engage the omni-channel customer
  • Determine the key success factors in terms of establishing a loyalty programme
  • Maximise the use of social media across your company for more loyal, engaged customers
  • Understand your customers’ emotions and behaviour to optimise loyalty and experience
  • Define strategies for generating strong long-term customers, brand and channel engagement
  • Identify and collect data across channels for strategic analysis and customer segmentation
  • Optimise the customer experience at all touch-points and increase the impact of engagement throughout the customer lifecycle
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