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EVENTS - Retail Customer Engagement Summit

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Why Attend?

Following the sell-out success of our previous customer engagement events, this Summit will help you create and retain engaged, connected and happy customers today and tomorrow! Learn how leading UK retailers are deploying winning customer engagement strategies that are designed to stimulate consumer loyalty and increase wallet share, in this hugely competitive marketplace.

The day is designed to be as interactive as possible, allowing time for delegates to debate and discuss the issues within a group of like-minded professionals, so please feel free to ask questions and share your own thoughts and opinions throughout the day. There will also be an opportunity to network during the coffee and lunch breaks, and also at the end of the day. 

Attend this interactive, retailer-led event to find out how to:

  • Customer engagement transformation in retail - engage your people and your customers
  • Become a trusted partner for customers in their purchasing decisions
  • Achieve customer centricity and customer experience excellence
  • Gain in-depth customer insight with optimised data and analytics for high-impact CX
  • Drive consistent, seamless omnichannel experiences across all touch points and services
  • Explore how AI, automation and new technologies are disrupting and changing the landscape of CX
  • Get the necessary infrastructure in place to capture data about shopping behaviours in the store

Featuring customer engagement leaders from a wide range of retail organisations, this event offers a comprehensive guide to how to grow your business through improving the experience you deliver to your customers. If you're serious about unlocking the full potential of your business, don't miss this unique opportunity to benchmark your people, processes and technology with those leading the way.

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RETAIL EVENTS

TRB CONFERENCES
Retail Customer Engagement Summit
Retail Customer Engagement Summit
5 June 2018
Cavendish Conference Centre, London W1
The 9th Annual Retail Customer Engagement Summit
Dentons Future of Retail Law Conference 2018
Dentons Future of Retail Law Conference 2018
14th June 2018
The Altitude SW1P 4RS
Dentons Future of Retail Law Conference 2018
Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
TRB FORUMS
Mental Health & Wellbeing Forum
Mental Health & Wellbeing Forum
06 March 2018
TBC
Dr Shaun Davis aims to dig deeper into some of the steps a retail HR team can take to play their part in maintaining and improving the mental health and wellbeing of their staff.
Payment Roundtable 2018
Payment Roundtable 2018
18 April 2018
Hallam Conference Centre W1W 6JJ
Are you confident that your payment strategy is competitive and is future proof?