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EVENTS - Customer Engagement Summit 2018

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Who Should Attend?

This event is designed for UK retailers looking to develop a long term customer engagement strategy across all channels to maximise conversion and loyalty, as well as those retailers who already have a loyalty programme in place and want to build on securing engagement with their customers.

The event will have a strategic focus and is aimed at senior executives within retail in the following job functions:

  • CMO
  • Marketing Director
  • Marketing Manager Loyalty
  • Director of Loyalty & Customer Communications
  • Director Loyalty Marketing
  • Head of Loyalty
  • Loyalty and Retention Marketing Manager
  • Loyalty Programme Manager
  • Head of Customer Retention
  • Head of Customer Experience
  • Head of Customer Insight
  • Head of Loyalty and Customer Insight
  • Director of CRM
  • Head of CRM
  • Head of CRM & Loyalty
  • Head of Multichannel
  • Head of Strategic Planning
  • Social Media Manager

Testimonials - What they said...

"Very insightful with good use of visuals, presentations and video"
Debenhams
"Some really interesting retail speakers"
The Body Shop
"Good variety of content"
M&Co
"Great event for anyone who consults on international expansion or is involved directly for a retailer to learn from “people who have already got the badge''"
Columbus Consulting
"Conference was interesting, hugely interesting and inspiring"
Virgin Media
"Excellent day, learnt more in one day than in the year since the last conference"
SS Sports
"Very informative and well-paced throughout the day"
Voisins Department Store
"Informative sessions that will enable me to step outside of my role and look more objectively at our business in relation to the subjects covered"
Hobbs
"Plenty of useful and valuable information - thank you!"
Krispy Kreme
"An interesting insight into how companies are tackling the challenge of developing an omni-channel business"
Evans Cycles
"Very insightful"
Asda
"A lot of useful content, great retailer presentations"
River Island
"Speakers and topics deserving of much more than one day out of the office"
Total UK
"Thought provoking, helpful and interesting - lots of insights to think about!"
The Carphone Warehouse
"Another excellent conference and a very worthwhile investment of my time. Timely and relevant content"
Boots
"Insightful, diverse and informative day. Lots of food for thought for our mobile retail roadmap moving forward"
02 Ireland
"The Retail Bulletin International Expansion Summit brings together experts in global retailing for sharing best practice and networking"
Experian
"Useful and insightful, good to hear about the challenges and pitfalls other retailers go through"
Axminster Tool Centre
"Great day!"
Charles Tyrwhitt
"If you think HR is boring, come and change your mind"
And So To Bed
"A great insight to how other HR functions tackle common challenges"
Topshop (Arcadia)
"This event far exceeded my expectations on all levels"
Debenhams
"Extremely informative offering a great insight into other companies HR best practice, culture & ways of working, knowledge is only powerful if it's shared"
Yo! Sushi
"Interesting conference and lots of ideas to apply"
Sports Direct
"The best way to learn is through other people's experiences and that is what you get to experience care"
Tiger Stores
"Insightful knowledge and some great ideas!"
Virgin Holidays
"Putting yourself into your customers' shoes and agile adaptation of learnings will create the future of your business, excellent inputs received today!"
QVC
"High quality speakers, good, varied subjects, Interesting programme, enjoyable and"
John Smith & Son Group
"Very insightful and relevant to the industry practice in terms of current and future trends"
London College of Fashion
"Excellent variety of industries, experience and perspectives. Provided a number of initiatives to consider implementing within our business"
JD Sports
"A valuable day full of useful information and case studies"
National Trust
"A great insight to how other brands are gaining the best possible benefit out of customer engagement, and also how to adapt customer engagement in the digital era"
Find Me A Gift
"A good variety of speakers from various channels and markets. Great to be able to discuss similar challenges and opportunities and to understand different routes to address and maximize them"
Graze
"Fantastic! Great and engaging speakers with real life examples, a multitude of presentations and relevant content"
TK Maxx
"Great Insight into current HR issues, some great forward thinking"
Shoosmiths
"Helped us to re-focus our goals and make positive changes"
Mr Price
"Relevant, interesting and engaging"
Signet
"A great insight into today’s and future questions specific to retail and its people, very informative and fun!"
Swatch Group
"“Very well organised and delivered - definitely recommended to both HR and reward professionals. Insightful and thought provoking - thank you!"
KAO Corp
"“The conference was very thought provoking and a great opportunity to meet and chat to HR professionals in similar businesses"
HSS Hire
"Inspiring day with great case studies and examples"
M&S
"Really engaging and a great insight into the very latest technology that retailers are implementing to best serve their customers"
M&S
"Excellent view of upcoming technologies and utilisation of data already known"
Kingfisher Plc
"Excellent opportunity to network with other omnichannel retailers and omnichannel solution organisations"
Leeds University
"Great event, location, venue and the level of sharing of information"
Immobile
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