Robin Phillips has been CEO of The Watch Shop and The Watch Hut since August 2018. A Board level retail leader with deep digital experience, Robin has a successful track record of delivering omnichannel transformation, whilst driving growth and profits in the most challenging and competitive of retail markets. His passion ...
Chief Marketing Officer
As the CMO of Bulk Powders, Rich Clark is leading the development of the active nutrition brand by utilising his experience of disrupting sectors and markets in fashion and transferring it to a traditional market, alongside driving social media and influencers to really help make an impact in the sector. ...
Director of Advanced Analytics
Pets at Home
Martin Squires has been the Director of Advanced Analytics at Pets at Home since September 2019. His key responsibilities include establishing a high calibre and agile central analytics team, leveraging analytics to create value; providing thought leadership to ensure Pets at Home can apply timely, leading edge thinking and technology to ...
Digital Insight Analyst
Since starting the role at L.K.Bennett as Digital Insight Analyst, Sally Hunter has instilled a data driven approach to all eCommerce decisions within the company. In previous work, Sally was Business Data Analyst for 77 Diamonds, working at the heart of business support, with lots of different people with ...
Head of Loyalty
Steve Hoban joined Lakeland in March 2019 with task of launching a loyalty scheme 'myLakeland', which successfully launched in August 2019 and is a key pillar for growth in the business. He has 10 years in the UK retail market with Sainsbury's and ASDA specialising in commercial roles and spent 5 years working for ...
Head of Marketing
Smith & Sinclair
Fran Pearce is the Head of Brand and Marketing for two incredible brands Smith & Sinclaire + Pollen, offering innovation in FMCG and CBD.
She is responsible for all brand, retail, digital, media and social strategic planning and activity in a wildly creative and fast moving environment. Passionate about bringing their mission ...
Finance & Commercial Director
Ed Duggan joined Fishpools in the summer of 2013, where he currently has responsibility for all aspects of finance and in addition, brand and communication strategy; online development; marketing; operations; human resources & performance management; and CSR. Since the start of his career as a member of the Tesco Graduate Scheme, through ...
Mog & Bone
Peter Scott is currently Strategic Advisor to Mog & Bone, a luxury pet accessories retailer based in Australia, developing a 'Go To Market' strategy for launching in the UK and Europe. From sales assistant to CEO, Peter has had the opportunity to sell a wide range of products from fashion to ...
Shelagh Stoneham has been President of Power WearHouse since 2019, a professional line of weighted wearable training products that helps build power and endurance for serious athletes. She was previously Senior VP & CMO at Chicoâ€™s FAS for three years and before that, Shoppers Drugmart for two 2 years. A general management, ...
The Institute of Customer Service
Jo Causon joined The Institute of Customer Services as its CEO in 2009. Over the past nine years she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the countryâ€™s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their ...
Global Director of Omnichannel Retail
Trevor Gordon is currently Global Director of Omnichannel Retail at Sodexo, a global services company that operates in 72 countries and serves over 100 million customers a day. He has extensive experience of successfully building and leading teams for global brands on both client and agency side. Specialising in the transformation and ...
Nick Watson is SVP of Experiences at Cheetah Digital and has supported brands like Coca-Cola, Shell, Manchester City FC, Bauer Media and Reckitt Benckiser collect over 1.3 billion preference insights, purchase intentions and opt-ins from consumers to power truly personalised marketing. After many years at BBC Magazines and Tag: Worldwide, Nick ...
Strategic Account Director
Arlando Velho is a Strategic Account Director at ChannelAdvisor, where he works with large global brands to help them define their B2C & B2B2C strategies for retail marketplaces like Amazon and leveraging product data to increase digital marketing efficiencies on Google, Facebook and Instagram. Previously, Arlando worked at ...
Go Inspire Insight
Andy Wood co-founded Go Inspire Insight in 2000 and has over 32 yearsâ€™ experience in the field of database marketing. His particular skills lie in the analysis of data and utilising those insights to develop retail CRM and loyalty strategies. He is equally at home talking detailed analysis with the data scientists ...
VP of Product & Marketing
As VP of Product & Marketing, Courtney Wylieâ€™s role combines analysis of client insight into user experience of the platform; defining and understanding new tech and products to be developed; initiating and responding to client feedback and product refinement; leading on every stage of marketing innovation for the product and ...