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Omnichannel Futures Conference 2020
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Meet Our Partners


Cybertill

Cybertill provides complete retail management solutions for multi-store retailers, brands, and visitor attractions committed to improving retail customer experience.

Cybertill’s RetailStore platform offers businesses a low risk path to digital transformation. The platform allows small, independent retailers to offer seamless omnichannel services, providing an end-to-end retail management solution, whilst larger retailers can utilise parts of the system to fill gaps in their technology stack. Cybertill’s software often meets requirements for complex business processes out-of-the-box, offering more features as standard than any other comparable solution.

The RetailStore platform features:

• Outstanding point of sale software with easy-to-use touch screen GUI and Mobile options
• Real-time, secure stock, sales, customer, and order management
• Product information management including descriptions, photos and attributes for use online and in-store
• Superb stock control, including automated replenishment
• Real-time ecommerce and POS integration including stock levels, sales data and customer accounts.
• Omnichannel sales and returns processing including click and collect, dropship, faulty item management, and inter-store transfers
• Enhanced customer experience with touch screen mobile PoS and e-receipt options
• Accessible real-time reporting including sales, accounting, budgeting and forecasting
• Real-time, targeted promotion management
• Integrated loyalty programme and omnichannel gift vouchers
• Modules for booking workshop services, bespoke projects, and repairs

What good is great software without great support? Cybertill offers training and professional services to, and UK-based customer services 365 days a year and 24/7 online, with engineers available for call out every single day of the year.

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Calabrio

Calabrio is a customer engagement software company that provides analytic insights to catalyse growth through customer service contact centres. The Calabrio ONE® software suite—including call recording, quality management, workforce management, voice-of-the-customer analytics and advanced reporting—empowers everyone in an organisation, from contact centre agents to the CEO, with easy-to-use tools that provide a better understanding of today’s multichannel customer. Record, capture and analyse customer interactions to provide a single view of the customer, and improve the overall agent and customer experience. The secure platform has a lower total cost of ownership and can be set up and expanded on a public, private or hybrid cloud.

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HTK Ltd

HTK provides insight-driven marketers with the software and services they need to earn true loyalty, powered by customer experience.

From CRM and engagement strategies to fully fledged loyalty programs, HTK helps marketers build better (more profitable) customer relationships, with a mix of consultancy and cutting-edge tech.

Our cloud-based Horizon platform helps turn customers into repeat spenders and loyal advocates. With AI-powered insight, powerful personalization tools and flexible integrations, retailers can create meaningful engagement with customers across digital and physical touchpoints.

Plus, HTK’s experienced team can provide strategic and tactical support for a range of projects – from loyalty program redesigns to multichannel customer engagement initiatives. For retailers feeling held back by low resources, lack of insight or legacy tools, HTK offers the software and services you need to take your loyalty and CRM strategy forward.

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TCC

TCC Global is the leading independent loyalty marketing company, helping transform the way retailers connect with their shoppers.

Using the power of data, insight and creativity, TCC Global develops marketing campaigns that change the way shoppers think, act and feel about retailers, delivering sustainable sales growth and enhanced brand equity.

TCC Global is active in more than 70 countries, employing more than 600 people in 34 offices across the world, with a turnover in excess of €450m.

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Mention Me

The Mention Me Mission: put the trust back into the heart of marketing.

As marketers, we know that getting a brand in front of the right audience, in a cost effective manner can be a challenge. As consumers, we are bombarded with marketing messages with little relevance, and trust in traditional media is eroding.The solution? Harness the most trusted and relevant form of advertising: word of mouth.

Referral as a new marketing channel.

At Mention Me, we have developed a referral marketing platform which provides a market leading solution to ensure refer-a-friend becomes your best performing marketing channel.We enable easy social sharing through email and 16 popular social media channels. But that’s not all. We also know that many recommendations take place in day to day conversations. Not wanting to leave these referrals to chance, we developed our patent pending Share by Name option. No code to remember, no opportunity lost.

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Cegid

Unified commerce. Remove Friction. Create value.

Today’s consumers are ultra-connected, better informed and more discerning than ever. They’re looking for unique, frictionless and personalized shopping experiences expecting to shop anywhere, anytime, anyhow.

For retailers, this raises new challenges. How do you avoid disjointed shopping experiences causing customer frustration and lost sales? Optimize inventory and fulfilment across multiple touchpoints and keep stock costs to a minimum? Re-invent the in-store experience to reduce brand defection? Help sales associates be more effective, with the real time insight they need on customers?

Establishing a unified shopping journey is key to leverage your brand’s full potential, to build customer loyalty, to maximize your profits and to never miss a sale!

Find out how with Cegid Retail Management Solutions.

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Maru/Matchbox

Maru Matchbox has been pushing the boundaries of the customer market insights space for two decades. We are a global customer intelligence firm delivering better client outcomes. Our sector-focused researchers are deeply invested in key areas of the economy – including retail – delivering insights and analysis backed by superior quality data.

We leverage the powerful combination of action-oriented advisory insight and proprietary cutting-edge technology, placing the Voice of the Customer at the heart of important business decisions.

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Conversocial

Conversocial helps brands develop meaningful relationships with their customers at scale. Tapping into the unique nature of messaging and combining human agents with self-service through adaptive automation, Conversocial enables many retail brands including Boohoo, Macy’s and Sainsbury’s Argos, to deliver a Conversational customer experience that delights consumers and transforms sales, marketing and customer service.

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TTEC

TTEC Holdings, Inc. is a leading global customer experience services company focused on the design, implementation and delivery of tech-enabled transformative solutions for many of Europe’s most iconic and disruptive brands.

The company delivers outcome-based contact centre outsourcing solutions through TTEC Engage which operates and manages frontline and back-office business processes that support customer acquisition, care, growth and trust and safety - available onshore, nearshore and offshore.

Additionally, TTEC Digital, the company’s digital consultancy, designs and builds human centric, tech-enabled, insight-driven customer experience solutions for clients. Founded in 1982, the Company's 47,800 employees operate on six continents across the globe and live by a set of customer-focused values that guide relationships with clients, their customers, and each other.

TTEC represents talent and technology engaging customers. From back office processes and through our frontline associates, the team is:

• Bringing the voice of the customer back into the business and guiding interactions from their point of view
• Driving design of customer journeys and intuitive interactions by leveraging insights, artificial intelligence and machine learning
• Embracing market innovation and our own intellectual property to deliver the best technology, process, experiences and practices

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Reputation

Reputation.com is the world’s leading authority with Online Reputation Management. Since being founded in 2006 and founding the concept of reputation management, we’ve grown to become the only complete Online Reputation Management platform available.

Reputation.com provide enterprise-level brands with a user-friendly, cloud-based solution to manage third-party reviews, respond from within one single dashboard, audit and correct business listings information at-scale, monitor and publish on social media, gain operational insights including customer sentiment and industry benchmarking, case management ticketing functionality and much more.

With 27 patents and counting, our customers benefit from features and functionality simply not available anywhere else, including the Reputation Score. This provides businesses with a single, credit score-like number which gives them an understanding at-a-glance of their online health across everywhere it matters.

Our platform is built from strategic relationships, API-level integrations and thousands of sites monitored to make sure you get the full picture of how your brand is being talked about, and perceived, online.

Reputation.com work with some of the world’s leading brands, across 77 unique industries, so we understand the need to manage and improve how a brand looks online more than anyone else.

We’re a Silicon Valley-headquartered company with 8 offices across the globe; three in the US, UK, Germany, France, India, and Australia, so we’re awake when you are.

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mGage | A Vivial Company

mGage is a mobile engagement solutions provider for omnichannel messaging. We enable brands to create powerful and interactive connections with their customers using our innovative messaging solutions. The company operates as a Tier 1 aggregator with direct connections to all major US and UK carriers and with over 600 connections delivering to 150 countries.

mGage partners with enterprises to deliver high volume time-sensitive, transactional and promotional messages across key messaging channels including SMS, RCS and Push. In addition, we provide mobile payment solutions such as Direct Carrier Billing (DCB) & Premium SMS allowing consumers to pay for digital content & services using their mobile phone. This is all backed by decades of experience, state-of-the-art infrastructure and the most comprehensive support available.

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Venue & Contact


VENUE
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ

0207 637 5526 or 0207 631 2055

DATE
9 June 2020 8.30 - 16.45

CONTACT
For retail speaker opportunities:

Claire Knott
E: Claire.Knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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RETAIL EVENTS

Omnichannel Futures Conference 2020
Omnichannel Futures Conference 2020
5 February 2020
Cavendish Conference Centre, 22 Duchess Mews, London W1G 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Online Conversion Summit 2020
Online Conversion Summit 2020
April 30 2020
The Hallam Conference Centre, London W1W 6JJ
The Retail Bulletin Online Conversion Summit 2020 Partnered by IMRG
Future of Retail Marketing 2020
Future of Retail Marketing 2020
9 June 2020
Hallam Conference Centre, 44 Hallam St, London W1W 6JJ
The Future of Retail Marketing for Customer Engagement
The HR Summit 2020
The HR Summit 2020
1 October 2020
Hallam Conference Centre, London W1W 6JJ
Company values, collaboration with employees and driving a major HR transformation to create a truly omnichannel experience, need to be at the heart of the organisation's culture and brand
AI in Retail Conference 2020
AI in Retail Conference 2020
14 October 2020
Hallam Conference Center, 44 Hallam Street, London W1W 6JJ
CONFERENCE AIMED AT RETAILERS WORKING IN MARKETING, IT, DIGITAL, DATA AND TECHNOLOGY