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Last Year's Speakers

Steve Kato-Spyrou
UX Manager
Steve Kato-Spyrou is helping develop and enabling the development of a content strategy that will utilise John Lewis’s USP’s. He has also designed the components for the componentisation the John Lewis and sites, in order to create a consistent customer experience and drive production efficiencies. Steve's ...
Katie Gritt
Social Media, Content & PR Manager
Katie Gritt’s career at The Entertainer began as a retail marketing role, supporting their 140+ stores and managing the retail marketing team. Katie’s passion for brand marketing led to her being given the responsibility for their PR and she has since moved into a social media, content and PR ...
Jo Moran
Head of Customer Service
During her 22 years experience with Marks & Spencer, Jo has progressed through a varied range of roles including store management, franchise arrangements and overseas operations, change management programmes and, most latterly, customer service across all channels for the M&S UK operation. In her position as Head of Customer Service, she ...
Jo Causon
Chief Executive Officer
Jo Causon joined The Institute of Customer Services as its CEO in 2009. Over the past nine years she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their ...
Jim Warren
VP Marketing
Jim Warren started his marketing career at agencies doing PPC and SEO at agencies. He previously led customer acquisition during fast growth periods at and ACHICA before joining Bloom & Wild as Marketing Director. Bloom & Wild aim to make the giving and receiving of flowers the joy it should ...
Charles Henri Duclos
Digital & Store Concept Coordinator
Charles Henri Duclos has been the Digital and Store Concept Coordinator at Decathlon since 2015. Decathlon have opened 28 stores in 3 years, included the Surrey Quays Flagship's experience store. Charles has worked a lot to improve the customer journey and to convey the message of Decathlon’s innovation around creating their own ...
Lee Woodward
former Global Chief Experience Officer (CXO)
Lee Woodward has been working at the forefront of how digital is impacting business for nearly 25 years. Much of that time has been spent on the consulting and agency side, before moving to the client side. Lee brings a creative, strategic point of view to the business challenges faced by ...
Aaron Chatterley
Founder & Deputy Chairman
Aaron Chatterley is the co-founder and Deputy chairman of Over the past seven years has grown to become Europe’s largest online retailer of luxury beauty, carrying over 18,500 products from over 530 brands. The company also owns two high street stores, two spas and a hair salon. ...
Alexandra Simion
Head of Marketing
Alexandra Simion works as the Head of Marketing at, the largest flash sale e-commerce site for fashion, homewares, beauty, accessories and kidswear. She is leading a smart and talented marketing team, setting the brand’s acquisition and CRM strategies. A creative problem solver and strategic thinker, Alexandra ...
Kirsten Pottinger
Head of Global Partnerships and Wholesale
Kirsten Pottinger is currently the Head of Global Partnerships at Fatface, a +30 year old British casual lifestyle brand, where she and her team are responsible for all 3rd party commercial partnerships globally. Previous to this, since joining in 2010, she was Head of Operations for their 200+ stores and also led the ...
David Longmore
Deputy Director Retail Sales Operations - Retail & Trading
David Longmore is an accomplished retail professional with over 29 years’ experience gained in both retail and charity sectors. His retail career started with WH Smith as a management trainee, where he progressed through various roles throughout the Midlands during his seven years there. In 1997, he moved to join TK Maxx, ...
Rupert Whitehead
Strategic Partnerships Manager
Rupert Whitehead has been the Strategic Partnerships Manager in the Go To Market Team at Google since December 2018. Prior to this he was the Developer Relations Programs lead for UK, Ireland and the Netherlands at Google for 3 years, working with Google developer groups, experts programme, developer events and startups to ...
Meg Ellis
Commercial & Marketing Director
Meg Ellis is the Commercial & Marketing Director for Honest Burgers, a national group of homemade burger & chips restaurants with an uncompromising focus on quality & simplicity for competitive advantage in a busy market. With 33 restaurants across London, Cambridge, Reading, Brighton and Manchester, c.600 employees, Honest Burgers is a multi-million pound turnover ...
Laura Harborne
Head of Customer
Laura Harborne is the Head of Customer at The Works, one of the UK’s leading discount family-friendly retailers. Here, Laura is responsible for defining and delivering the customer strategy, putting customer at the heart of their 500 stores and website, along with leading their loyalty and customer service teams. A ...
Carol Savage
Customer & Growth Director
Carol Savage is a multichannel director with over 25 years experience, she is currently Customer & Growth Director for Look Fabulous Forever, a British pro-age beauty brand responsible for marketing and e-commerce, expansion into the US and the retail experience. She is also the founder of Not In The Guidebooks, curating authentic ...
Tim Atkinson
Business Development Manager - Communications Products & Services EMEA
Tim Atkinson is a Business Development Manager for Communications Products & Services, EMEA at Google. His areas of expertise include telecom, speech technology, and mobile & web virtual assistants. Prior to joining Google in 2017, Tim was the Business Development Director in EMEA for Nuance Communications.
Trevor Gordon
Senior Director - Omnichannel Retail
Trevor Gordon is currently Global Director of Omni-Channel Retail at Sodexo (Sodexo is a Global Services company that operates in 80 countries and serves over 100 million customers a day). He has extensive experience of successfully building and leading teams for Global Brands on both client and agency side. Specialising in the ...
Bryan Roberts
Global Insights Director
Bryan Roberts works at TCC Global, collaborating with major global retailers to create meaningful shopper loyalty. Prior to joining TCC, Bryan was SVP & Knowledge Officer for Kantar Retail. He has around 20 years of experience in the retail research and insights industry, working for clients including some of the world’s ...
Ian Tomlinson
Ian Tomlinson founded cloud-based retail technology company, Cybertill, in 2001. A leading expert in bridging the gap between on- and offline retailing, Ian is an industry expert and recognised advisor on the future of retail technology. Ian believes that many of the omnichannel challenges that multi-store retailers face can be solved ...
Gary Topiol
Chief Executive Officer
Gary Topial has spent over twenty years advising leading brands on the design and execution of their Voice of the Customer solutions and customer experience strategies. Formally Managing Director International for InMoment and Managing Director EMEA for Empathica, Gary has been a pioneer of global VoC programmes working with organisations ...
Chris Venus
VP Professional Services
Chris Venus is Vice President, Professional Services at Conversocial, covering everything from in-depth strategic development, through to implementation, reporting and technical integrations to client systems. He joined Conversocial in 2014 as head of PS in EMEA, stepping up to lead the Professional Services Team globally in 2016. Previously, Chris built out and ...
Alan Holcroft
Sales Director - Northern Europe
Alan Holcroft has 20 years experience in the retail technology sector helping retailers grow their businesses and overcoming challenges, he has worked with many well-known UK and International brands during this time. Alan joined Cegid four years ago to help them develop their activities in Northern Europe and has enjoyed significant ...
Darren Williams
Customer Retail Expert
Darren Williams is Managing Director at DW Exec Consulting, COO at Scrubd and on the Board of Trustees at Action 4 Youth. He entered the retail industry at the age of 17 and worked as a store manager from the age of 19 through to his late twenties. In 1998, he was part of ...

Venue & Contact

Online Meeting

9 June 2020


For retail speaker opportunities:

Claire Knott
E: [email protected]
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: [email protected]

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