The 2023 Programme
09:30 | Introduction and opening commentsDarren Williams, Executive Chairman, Scrubd |
---|---|
09:35-10:35 | Webinar No 1: Omnichannel customer journey management - engaging the modern shopperThis session will examine what are the biggest challenge retailers face when it comes to engaging the modern shopper – we will discuss how can the use of data and enhancing CX can help improve the way retail interacts with and engages customers.
|
11:00-12:00 | Webinar No 2: Customer engagement - how to thrive in the 'always-on' digital customer eraWith more channels than ever, and millions of customer interactions, how do retailers ensure prompt, authentic and premium customer engagement with limited resources? This session will discuss best practice advice and lessons learned on how humans and technology can work hand-in-hand to meet and ultimately exceed rising customer expectations.
|
12:30 - 13:20 | Webinar No 3: Customer journey management - embracing cost effective delivery of excellent customer service.More than ever retailers are focused on their digital transformation and creating one view its customers across all channels and with all partners, with the aim of improving customer engagement. This session analyses the power of joining up all services to create better customer experience and increased engagement.
|
Venue & Contact
VENUE
Digital Event
EVENT DATE
December 6 2023
START TIME
09:00
CONTACT
For retail speaker opportunities:
Claire Knott
E: Claire.knott@theretailbulletin.com
T: 01276489626
For sponsorship and non retailer speaker opportunities:
Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

THE NEXT EVENT