The 2023 Programme
Introduction and opening comments
Darren Williams, Executive Chairman, Scrubd
Webinar No 1: Omnichannel customer journey management - engaging the modern shopper
This session will examine what are the biggest challenge retailers face when it comes to engaging the modern shopper – we will discuss how can the use of data and enhancing CX can help improve the way retail interacts with and engages customers.
Webinar No 2: Customer engagement - how to thrive in the 'always-on' digital customer era
With more channels than ever, and millions of customer interactions, how do retailers ensure prompt, authentic and premium customer engagement with limited resources? This session will discuss best practice advice and lessons learned on how humans and technology can work hand-in-hand to meet and ultimately exceed rising customer expectations.
|12:30 - 13:20|
Webinar No 3: Customer journey management - embracing cost effective delivery of excellent customer service.
More than ever retailers are focused on their digital transformation and creating one view its customers across all channels and with all partners, with the aim of improving customer engagement. This session analyses the power of joining up all services to create better customer experience and increased engagement.
Venue & Contact
December 6 2023
For retail speaker opportunities:
For sponsorship and non retailer speaker opportunities:
T: 01276 489626 M:07725414385