Date: 14 OCT 2020
Start time: 10:00
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The 2020 Programme

10:00	Realising bottom line revenue gains from AI Case study: What a sound AI road map to meet customer expectations looks like. What AI is essential for profits and customer satisfaction Respond to what customers want Predict what your customers will need now and in the future. Now is the time to close the gap between what you are offering your customers and what they want.
11:30	Play Offensively Digitalisation costs: But what are the costs for not making the changes now that dictate your future survival Stand alone with your strategy but also collaborate with the retail super powers. The 'marketplace' effect. What retailers are inching ahead and why? Use ML to stand out and thrive Insight driven cultures will win Retail/Vendor Case study discussion.
13:00	The virtual host - AI powered customer journey for higher conversion rates and happier customers Mind-opening innovations from other markets and case studies How to create, co-ordinate and deliver acquisition campaigns through email, mobile, off-line channels and more. How to tackle cross-channel campaigns that meet your customers where they are with what they want What are the non negotiable s to include in your strategy.
14:30	The future of Retail AI: How can retailers target their customers, both through Covid-19 disruption and into the future? AI at the Core of Marketing Strategy: Identify your market - it may not be what you think. Using your data to connect to the casual market Cut out the fat from marketing: ML is the key Use your intelligence for the short and long term future.