The 2020 Programme

When online becomes your only channel, what will differentiate your brand will be the experience you deliver and that can only be realised and scaled with AI & ML. This session will uncover the fundamental secret of digital transformation leaders - experience intelligence. Learn how AI & ML can help you:

• Make sense of all of your data to inform your business
• Improve product search and discovery with predictive and intelligent search
• Increase AOV and conversions with personalised recommendations
• Personalise each customer interaction with real-time relevance tuning
• Drive retention and engagement with targeted content

Annabel Fay, Commerce Marketing Strategist, Coveo

• Standing alone with your strategy but also collaborating with the retail super powers - the 'marketplace' effect
• What retailers are inching ahead and why?
• Using ML to stand out and thrive
• Insight driven cultures that will win

• How to create, co-ordinate and deliver acquisition campaigns through email, mobile, offline channels and more....
• How to tackle cross-channel campaigns that meet your customers' needs
• What are the non negotiables to include in your AI customer strategy?
• Mind-opening innovations from other markets

• What a sound AI road map looks like to meet customer expectations
• What AI is essential for profits and customer satisfaction?
• Responding to what your customers want
• Predict what your customers will need now and in the future