Date: 14 OCT 2020
Start time: 10:00
Register today!

The 2020 Programme

10:00 - 10:05	Webinar login and housekeeping Moderator's introduction and opening comments
10:05 - 10:45 Loading profile...	Webinar No 1: What is the future of AI & ML in retail - investing in 'experience intelligence' When online becomes your only channel, what will differentiate your brand will be the experience you deliver and that can only be realised and scaled with AI & ML. This session will uncover the fundamental secret of digital transformation retail leaders - that is know as 'experience intelligence' - learn how AI & ML can help you: Make sense of all of your data to inform your business Improve product search and discovery with predictive and intelligent search Increase AOV and conversions with personalised recommendations Personalise each customer interaction with real-time relevance tuning Drive retention and engagement with targeted content Annabel Fay, Commerce Marketing Strategist, Coveo Loading profile...
11:30 - 12:15	Webinar No 2: Playing offensively - what are the digitalisation costs for not making the changes now that dictate your future survival Standing alone with your strategy but also collaborating with the retail super powers - the 'marketplace' effect What retailers are inching ahead and why? Using ML to stand out and thrive Insight driven cultures that will win Chris Bull, CTO, Stitched
13:00 - 13:45 Loading profile...	Webinar No 3: The virtual host - AI powered customer journey for higher conversion rates and happier customers How to create, co-ordinate and deliver acquisition campaigns through email, mobile, offline channels and more.... How to tackle cross-channel campaigns that meet your customers' needs What are the non negotiables to include in your AI customer strategy? Mind-opening innovations from other markets Nidhima Kohli, Founder & CEO, My Beauty Matches & Beauty Matching Engine Loading profile...
14:30 - 15:15	Webinar No 4: Realising bottom line revenue gains from AI - closing the gap between what you are offering your customers and what they want What a sound AI road map looks like to meet customer expectations What AI is essential for profits and customer satisfaction? Responding to what your customers want Predict what your customers will need now and in the future Eugene Fisher, Entrepreneur in Residence, Kingston Business School & AI Strategy Consultant, River Island (2017 - 2019)