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The 2020 Programme


10:00 - 10:05 Webinar login and housekeeping
Moderator's introduction and opening comments
10:05 - 10:45

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Webinar No 1: Experience intelligence is the future of retail - the one investment you need to make

When online becomes your only channel, what will differentiate your brand will be the experience you deliver and that can only be realised and scaled with AI & ML. This session will uncover the fundamental secret of digital transformation leaders - experience intelligence. Learn how AI & ML can help you:

  • Make sense of all of your data to inform your business
  • Improve product search and discovery with predictive and intelligent search
  • Increase AOV and conversions with personalised recommendations
  • Personalise each customer interaction with real-time relevance tuning
  • Drive retention and engagement with targeted content

Annabel Fay, Commerce Marketing Strategist, Coveo

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11:30 - 12:15 Webinar No 2: Playing offensively - what are the digitalisation costs for not making the changes now that dictate your future survival

  • Standing alone with your strategy but also collaborating with the retail super powers - the 'marketplace' effect
  • What retailers are inching ahead and why?
  • Using ML to stand out and thrive
  • Insight driven cultures that will win
13:00 - 13:45 Webinar No 3: The virtual host - AI powered customer journey for higher conversion rates and happier customers

  • How to create, co-ordinate and deliver acquisition campaigns through email, mobile, offline channels and more....
  • How to tackle cross-channel campaigns that meet your customers' needs
  • What are the non negotiables to include in your AI customer strategy?
  • Mind-opening innovations from other markets
14:30 - 15:15 Webinar No 4: Realising bottom line revenue gains from AI - closing the gap between what you are offering your customers and what they want

  • What a sound AI road map looks like to meet customer expectations
  • What AI is essential for profits and customer satisfaction?
  • Responding to what your customers want
  • Predict what your customers will need now and in the future

Venue & Contact


VENUE
Online Meeting

EVENT DATE
14 October 2020

START TIME
10:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: claire.knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

Meet Our 2020 Partners


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