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The 2023 Programme


09:05 - 10:00
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Session One: Achieving a seamless omnichannel customer journey through digital transformation - part 1

More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session discusses why delivering a brilliant digital customer experience throughout an omnichannel customer journey is more important than ever in today’s competitive retail environment.

  • Customer journey management - embracing digital transformation for a unified view of the customer
  • How existing technologies can be expanded to improve CX and engage consumers across the retail journey
  • Engaging customers through creating a frictionless digital journey
  • How to digitally capture all customer touchpoints across all platforms
  • Digital transformation for DTC and FMCG brands

Jackson Versitano, Regional Manager Retail UK & RoEMEA, Lightspeed Commerce

Trevor Gordon, Global Transformation Director - Customer, Diageo

Ed Duggan, Financial & Commercial Director, Fishpools

Anouk de Lange, eCommerce Manager & eBusiness Specialist, JDE Coffee

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10:30 - 11:30
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Session Two: Why a digital first eCommerce strategy will enable retail to meet evolving customer demand

Digital transformation brings together a retailers’ online, data and digital capabilities - remodelling their internal and external processes to keep up and enable trading at a faster pace, with range and availability, adapted to the online model.

  • Aligning strategy and technology to improve online retail
  • The need to transform the technology behind your eCommerce platform
  • The ability to be agile whatever the company size - why digital is critical to future customer success
  • Adapting a digital strategy around payment data and its role in meeting customer expectations
  • Refining your digital data to better serve your customers online

Frédéric Frizzarin, Head of Pre-Sales - Merchant Services, Worldline

Rob Savin, Marketing Director, Alpkit

Gracia Amico, Chair, Closer Pets

Michael Jervis, Head of Digital, MattressOnline

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12.00-13.00
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Session Three: Achieving a seamless omnichannel customer journey through digital transformation - part 2

More than ever retailers are focused on their digital transformation and creating a single view of its customers across all channels, all with the aim of improving customer engagement. This session discusses why delivering a brilliant digital customer experience throughout an omnichannel customer journey is more important than ever in today’s competitive retail environment.

  • Customer journey management - embracing digital transformation for a unified view of the customer
  • How existing technologies can be expanded to improve CX and engage consumers across the retail journey
  • Engaging customers through creating a frictionless digital journey
  • How to digitally capture all customer touchpoints across all platforms
  • Leveraging AI to work towards a seamless omnichannel journey
  • Implementing digital logistical delivery and returns

Jane Smith, Commercial Manager - Contract logistics, Hellman Worldwide Logistics

Kaylie Mitten, Senior Digital Product Manager, FatFace

Emma Siveyer, Head of Digital & Experience, Three UK

Chris Delahunty, Head of Digital Marketing, 3rd Rock

Dr Edda Blumenstein, Founder, beOmni Consulting

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Venue & Contact


VENUE
Digital Event

EVENT DATE
June 14 2023

START TIME
09:00

CONTACT
For retail speaker opportunities:

Claire Knott
E: claire.knott@theretailbulletin.com
T: 01276 489626

For sponsorship and non retailer speaker opportunities:

Karen Howard
T: 01276 489626 M:07725414385
E: karen.howard@theretailbulletin.com

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