THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE

Zalando to launch gift guide assistant chatbot with Google

Zalando, the online German fashion retailer, is teaming up with Google on the launch of a gift guide chatbot on Google Assistant.

FASHION

Zalando to launch gift guide assistant chatbot with Google

Zalando, the online German fashion retailer, is teaming up with Google on the launch of a gift guide chatbot on Google Assistant.

The retailer has collaborated with the Google team in Germany to create a service that allows users to find the perfect gift through a conversation with a chatbot.

Google has recently introduced the conversational platform in Germany and Zalando is one of its first users.

Nicolas Borg, VP Strategy at Zalando, said: “People are spending more and more time on social apps, and as a customer centric company we have to be where the consumer is, to innovate in order to tackle emerging and foreseeable customer needs and pain-points. The collaboration with Google allows us to move another step ahead in the area of conversational commerce, and to further explore a field that is going to be enormously relevant for the future of online shopping.”

The new service will be launched in late October.

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

The HR Summit 2018
The HR Summit 2018
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Seminar 2018
The Retail Design Seminar 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Seminar 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
Fix The Dinosaur Roundtable 2018
Fix The Dinosaur Roundtable 2018
19 October 2018
The Euston Suite, The Hallam, 44 Hallam St, London W1W 6JJ
A Masterclass in IBMi Legacy Issues