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Wickes gives customers ability to select one-hour time slots for deliveries

Home improvement products retailer Wickes has launched ‘Wickes Hourly’, a new delivery service where customers can choose one-hour time slots for their deliveries.

GENERAL MERCHANDISE

Wickes gives customers ability to select one-hour time slots for deliveries

Home improvement products retailer Wickes has launched ‘Wickes Hourly’, a new delivery service where customers can choose one-hour time slots for their deliveries.

The service is the first of its kind in the DIY sector and is being introduced through a partnership with delivery technology brand On the dot following a successful trial.

Wickes said over 7,000 products will be available through Wickes Hourly and orders can be made online or through its customer services team. Precise one-hour windows will also be available seven days a week and same day, from £9.95.

Wickes Hourly compliments the retailer’s other fulfilment options which include next day and one-hour click & collect.

Duncan Kendal, supply chain director at Wickes, said: “At Wickes, we pride ourselves on making our customers’ lives that little bit easier and we’re excited to say we’re the first to market with this new delivery option in our sector.”

On the dot is operated by CitySprint and is supported by its GPS, SMS and email tracking technology.

Patrick Gallagher, chief executive of On the dot, said: "We are delighted that Wickes has adopted our one-hour delivery service. We know that consumers now expect to shop on their terms and it is retailers, like Wickes, who have put convenient delivery at the top of their agenda, that will succeed in retaining and attracting new customers.’’

Wickes operates more than 235 stores nationwide including 14 Kitchen and Bathroom standalone stores.

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