Waitrose trials temperature controlled click & collect lockers
Waitrose has launched a trial click and collect service where customers are able to pick up their online grocery orders from London tube stations and Gatwick Airport.
The trial of automated temperature-controlled lockers is now running at TfL London Underground Stations at Chorleywood and Ickenham. A further eight sets of lockers are due to launch in additional TfL Stations as well as at Gatwick North and Gatwick South Terminal long stay car parks.
Orders are stored in ambient, chilled and frozen temperature-controlled lockers which can be refilled several times in day.
Customers placing orders through Waitrose.com or the Waitrose smart phone app are sent a text message with a PIN. They can then drive up to the click and collect lockers, enter the PIN and collect their shopping.
Delivery options for the service are the same as those already available for orders collected at Waitrose branches. In addition, orders placed before 11.45am can be collected the next day.
Andrew Newton, Waitrose e-commerce proposition development manager, said: "This reflects the changing way that our customers live and shop, with convenience a prime motivation for shoppers in the 21st century. One of the dominant trends in retailing is the growth of the "transumer" – who wants to shop while they are on the go – and we hope this exciting innovation will appeal to those with busy lifestyles.”
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