THE RETAIL BULLETIN - The home of retail news
Lest we forget
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
Interviews
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Waitrose trials temperature controlled click & collect lockers

Waitrose has launched a trial click and collect service where customers are able to pick up their online grocery orders from London tube stations and Gatwick Airport.

GENERAL MERCHANDISE

Waitrose trials temperature controlled click & collect lockers

Waitrose has launched a trial click and collect service where customers are able to pick up their online grocery orders from London tube stations and Gatwick Airport.

The trial of automated temperature-controlled lockers is now running at TfL London Underground Stations at Chorleywood and Ickenham. A further eight sets of lockers are due to launch in additional TfL Stations as well as at Gatwick North and Gatwick South Terminal long stay car parks.

Orders are stored in ambient, chilled and frozen temperature-controlled lockers which can be refilled several times in day.

Customers placing orders through Waitrose.com or the Waitrose smart phone app are sent a text message with a PIN. They can then drive up to the click and collect lockers, enter the PIN and collect their shopping.

Delivery options for the service are the same as those already available for orders collected at Waitrose branches. In addition, orders placed before 11.45am can be collected the next day.

Andrew Newton, Waitrose e-commerce proposition development manager, said: "This reflects the changing way that our customers live and shop, with convenience a prime motivation for shoppers in the 21st century. One of the dominant trends in retailing is the growth of the "transumer" – who wants to shop while they are on the go – and we hope this exciting innovation will appeal to those with busy lifestyles.”

 

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

The Retail Design Seminar 2018
The Retail Design Seminar 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Seminar 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Customer Engagement Conference 2019
Customer Engagement Conference 2019
5 June 2019
Cavendish Conference Centre, London W1
The 10th Annual Retail Customer Engagement Summit
AI in Retail Conference 2019
AI in Retail Conference 2019
18 September 2019
Cavendish Conference Center, 22 Duchess Mews, London W1G 9DT
Retail marketing is changing pace rapidly by making communication across all platforms personalised, relevant, efficient, and helpful. AI not only helps shoppers find a perfect product but also pre-empts the shopping behaviour and speeds up payment.
The HR Summit 2019
The HR Summit 2019
Tuesday 8 October 2019
The Cavendish Conference Centre, London W1
The 11th HR Summit 2019, The Cavendish Conference Centre, London W1, 8 October 2019
Fix The Dinosaur Roundtable 2018
Fix The Dinosaur Roundtable 2018
19 October 2018
The Euston Suite, The Hallam, 44 Hallam St, London W1W 6JJ
A Masterclass in IBMi Legacy Issues