THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
KNOWLEDGE CENTRE
PARTNER DATABASE
ABOUT US
CONTACT US
REGISTER
Waitrose launches mobile self-scan trial

Waitrose is trialling a 'scan as you shop' mobile app in three of its branches as it looks to find ways to make the checkout experience easier for customers.

GENERAL MERCHANDISE

Waitrose launches mobile self-scan trial

The new app enables customers to scan product barcodes on their phones as they place goods in their basket.
The trial, which complements the existing Quick Check service, is taking place in Waitrose shops in Clapham Common, Meanwood and Milngavie, with a view to rolling out the service to all Waitrose branches in 2016 if successful.

Waitrose introduced its 'scan as you shop' Quick Check service over ten years ago and it is now available in two-thirds of stores. Customers are given a handset to scan and pack their shopping as they move round the store. They immediately see offers on scanned products and keep a running total of spend.

Waitrose said all myWaitrose customers are now automatically registered for Quick Check and can try the mobile self-scan service in the trial branches by downloading the android or iOS app from Apple or Google Play and registering their myWaitrose card.

Matt Clifton, Waitrose head of retail change, added: “We are always looking at ways for technology to make our customers' lives easier. The ease and choice of checkout options is becoming increasingly important to customers as the trend for shopping little and often continues to grow. Making Quick Check available to myWaitrose customers and exploring the opportunity for them to shop with us on their mobiles in-store means we continue to deliver that convenience.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe for retail news

RETAIL EVENTS

TRB CONFERENCES
Omnichannel Summit 2018
Omnichannel Summit 2018
7 February 2018
The Cavendish Conference Centre, London W1
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy
Retail Customer Engagement Summit 2018
Retail Customer Engagement Summit 2018
5 June 2018
Cavendish Conference Centre, London W1
The 9th Annual Retail Customer Engagement Summit
Retail Human Resources Summit 2018
Retail Human Resources Summit 2018
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
TRB FORUMS
GDPR for HR Q&A
GDPR for HR Q&A
24 January 2018
6th Floor, 1 St Martin's Le Grand, London EC1A 4AS
All your GDPR questions answered by experts...
Wellbeing and Benefits Roundtable
Wellbeing and Benefits Roundtable
07 March 2018
6th Floor, 1 St Martin's Le Grand, London EC1A 4AS
Wellbeing and Benefits Roundtable 2018