Waitrose and John Lewis win at Which? Awards
The supermarket’s sister business John Lewis was awarded the consumer association’s title of Best Retailer for the second year running. Meanwhile cosmetics firm Lush took the award for best customer service.
Launched in 2007, the Which? Awards “publicly recognise and celebrate the very best businesses in the UK that consistently get it right for consumers”. The shortlist is chosen by Which? experts based on research, testing and feedback from Which? members and the general public.
Peter Vicary-Smith, Which? group chief executive, said Waitrose had been selected because it “provides excellent service along with good quality and value across its ranges and extremely helpful staff, and members say this makes it a joy to shop at.”
Waitrose managing director Mark Price added: "The accolade - from such a respected consumer organisation - honours the work that our sixty thousand Partners do every day to ensure our customers get the best possible experience in our shops and online."
The Which? Awards 2014 winners, in full, are:
Best Car Manufacturer: Mazda
Best Banking Brand: First Direct
Best Insurance Services Provider: NFU Mutual
Best Audio-Visual Brand: Samsung
Best Photography Brand: Panasonic
Best Home Appliance Brand: Bosch
Best Telecom Services Provider: Giffgaff
Best Customer Service: Lush
Best Retailer: John Lewis
Best Computing Brand: Apple
Best Supermarket: Waitrose
Positive Change Award: Martin Wheatley, Financial Conduct Authority
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