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Topps Tiles works with K3 Retail to enhance customer experience and drive growth

Topps Tiles, the tile and wood flooring specialist, has announced that it will be implementing new store, back office and warehouse systems.

GENERAL MERCHANDISE

Topps Tiles works with K3 Retail to enhance customer experience and drive growth

The move will enable faster and more reliable access to trading information, drive business agility and support the customer shopping experience.  It will also drive growth with the retailer saying:  “312 stores nationwide isn’t enough, we continue to expand and require new stores in over 75 locations.”

Topps Tiles has commissioned K3 Retail to implement and install the systems. 

Nigel Hickman, Topps Tiles IT director said, “Operating from over 300 stores in a highly competitive market, we need to be able to respond quickly to change and we can’t do that unless we can get hold of our data quickly and analyse it to make operational, supply chain and marketing decisions.  Our goal is to drive efficiency while continually improving experiences for both our retail and trade customers.”

Hickman continued, “We need better stock availability and visibility in the stores so we can respond to our customers’ needs.”

In the store, K3 will install what Nigel Hickman refers to as a ‘real’ enterprise point of service till, so that orders can be managed from the store, in an effort to match store stock to demand and reduce stock held in the warehouse.  Hickman  added: “We want to achieve 99% product availability to better manage our costs and keep the customer delighted.”

The retailer said that K3 will also implement new Microsoft-based systems that will enable Topps Tiles to get information from its whole estate much more quickly, without dropping data and without time-consuming manual intervention.

Topps Tiles is the UK’s biggest tile and wood flooring specialist with over 300 stores throughout the UK.

K3 retail works with a number of brands to deliver multi-channel solutions. These include  Agent Provocateur, American Golf, Beales Department Stores, Booths Supermarkets, Carpetright, Clinton Cards, Dobbies Garden Centres, Dreams, Gamestation, GameStop, Give, Jigsaw, Kiddicare, Ryman’s, Smyths Toys, SpaceNK, and The White Company.
 

 

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