What are the best customer loyalty and CRM strategies ?
Speakers already confirmed from Hertz Europe Limited, B&Q plc, Argos, The Carphone Warehouse Group PLC, Aurora Fashions, Nectar, Waterstones, M&S...
With less disposable income in their pockets and a variety of shopping channels at their fingertips, today’s shoppers are becoming more and more difficult to retain. With higher expectations of customer service and an increased demand for lower prices; keeping customers loyal in today’s challenging economy is the key to retail survival.
Retailers who are ignoring customer loyalty are increasingly going out of business. Those with innovative loyalty strategies, however, are increasing their market share and profits as they refocus their initiatives around the needs of today’s multichannel shopper.
Ultimately it’s about focussing on YOUR customer but how can you understand their needs, how can you keep them loyal in a multichannel marketplace and how can you decide which loyalty initiatives you should choose? How can you engage your customers in a personalised, multichannel journey and how match their price and customer service expectations to keep them loyal?
Following on from the massive success of our recent events, Retail Bulletin Conferences are delighted to launch The Retail Bulletin Customer Loyalty Conference June 22nd 2010.
With excellent networking opportunities throughout the day and a chance to ask our retail loyalty experts your burning questions during our interactive sessions, this crucial, free to attend conference will focus on:
Driving Customer Loyalty In A Challenging Multichannel Marketplace
Focusing Your Customer Strategy Through A Clearer Understanding Of Current Customer Loyalty Trends
Understanding Which Loyalty Initiatives You Should Choose To Maximise Profits And Engage Your Customers
Understanding The Impact Of Social Media On Your Customers’ Loyalty
Maximising Profits And Customer Retention Through An Engaging, Personalised Multichannel Experience
Driving ROI and Loyalty Through Effective Cross Channel Data Management, Business Intelligence and Customer Analytics
Establishing Best Practices Of Measuring The Success Of Your Customer Loyalty Initiatives To Demonstrate ROI
Boosting Your Bottom Line Through Exceptional Cross Channel Customer Service Levels
Assessing Where Multichannel Loyalty Is Headed In The Next 2 Years
The event is free to attend for retailers. To registerclick here.
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