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Tesco to cut 1,100 Cardiff call centre jobs

Tesco is to close its customer engagement centre in Cardiff as part of plans to simplify its customer service operations by consolidating them into a single, expanded operation in Dundee.

FOOD & DRINK

Tesco to cut 1,100 Cardiff call centre jobs

Tesco is to close its customer engagement centre in Cardiff as part of plans to simplify its customer service operations by consolidating them into a single, expanded operation in Dundee.

In a statement, Tesco said the change forms part of its wider programme of transformation which has been taking place over the last two years.

Tesco is proposing to close its Cardiff CEC in February 2018. Some 1,100 staff will be affected. The supermarket also expects to create 250 new roles at the expanded Dundee office.

Matt Davies, UK chief executive of Tesco, said: “The retail sector is facing unprecedented challenges and we must ensure we run our business in a sustainable and cost-effective way, while meeting the changing needs of our customers.

“To help us achieve this, we’ve taken the difficult decision to close our customer service operations in Cardiff.

“We realise this will have a significant effect on colleagues in the Cardiff area, and our priority now is to continue to do all we can to support them at this time.”

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