THE RETAIL BULLETIN - The home of retail news
HOME
RETAIL NEWS
RETAIL EVENTS
Fashion
Department Stores
Shopping Centres & Retail Parks
Home & DIY
Electricals
Health & Beauty
General Merchandise
Entertainment
Sports & Leisure
Retail Solutions
Food & Drink
RETAIL INSIGHTS
RETAIL SOLUTIONS
ABOUT US
CONTACT US
SUBSCRIBE FOR FREE
Tesco apologises for glitch with credit and debit card payments

Tesco has apologised to customers after an issue with its payments system led to hundreds of debit and credit card payments being processed up to three months late.

FOOD & DRINK

Tesco apologises for glitch with credit and debit card payments

Customers impacted by the problem have been sent letters by Tesco in which it said: “A number of credit and debit card payments did not process correctly for some customers in a small number of our Express stores. You may have noticed this as an unexpected transaction at Tesco in your bank statement.”

It is understood that the glitch had affected around 300 of Tesco's 1,700 Express convenience stores.

A Tesco spokesperson said: “As soon as we identified the issue, we contacted as many affected customers as possible and have now processed all incomplete transactions. The issue has now been resolved and we are sorry for any inconvenience this may have caused.”

Email this article to a friend

You need to be logged in to use this feature.

Please log in here

Subscribe For Retail News

RETAIL EVENTS

Retail Human Resources Summit
Retail Human Resources Summit
Wednesday 3 October 2018
The Cavendish Conference Centre, London W1
The 10th HR Summit 2018, The Cavendish Conference Centre, London W1, 3rd October 2018
The Retail Design Summit 2018
The Retail Design Summit 2018
14 November 2018
The Cavendish Conference Centre
The Retail Design Summit 2018
Omnichannel Futures Conference 2019
Omnichannel Futures Conference 2019
6 February 2019
Cavendish Conference Centre, London WG1 9DT
A truly omnichannel offering requires an understanding of customer behaviour across all shopping channels and how this should impact your overall business strategy