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Strong Growth Recorded for Click & Collect e-Retail Sales

There was a significant rise in the percentage of click & collect e-retail sales in the third retail quarter of 2011, accounting for 10.4% of all e-retail sales in the period.


Strong Growth Recorded for Click & Collect e-Retail Sales

There was a significant rise in the percentage of click & collect e-retail sales in the third retail quarter of 2011, accounting for 10.4% of all e-retail sales in the period.

This is up from 7.4% in the previous quarter, making it the strongest quarterly gain in the 7 quarters that IMRG and Capgemini have been tracking this data.

Fulfilment solutions such as click & collect provide consumers with greater convenience and choice when it comes to receiving their deliveries, and it is clear that they are looking to use them to full advantage in the run-up to Christmas.
The percentage of e-retail sales via mobile devices (including tablets) also continues to rise impressively, reaching 3.9% during the same period.

Over the past 7 quarters the average percentage of mobile sales has recorded consistently strong growth. Between Q1 2010 and Q3 2011, the penetration rate of mobile sales (of the total e-retail sector) has grown 975%.

The percentage of e-retail visits via mobile devices (including tablets) has also recorded strong growth over the past 7 quarters, from 1.4% in Q1 2010 to 8.2% in Q3 2011. This represents a growth rate in penetration of visits via mobile devices (of total e-retail visits) of 585% over that period.

All the above results are taken from the IMRG Capgemini Quarter Benchmarking Index (see ‘About…’ section below).

David J Smith, Chief Marketing & Communications Officer at IMRG, commented: “Delivery is one of the most important elements that make up the online shopping journey, and inconvenience at that stage can turn a positive experience into a bad one. Retailers need to ensure that they track and monitor consumer behaviour to understand what options are proving most popular, to ensure that the experience is as convenient and seamless as possible.”

Chris Webster, Head of Retail Consulting and Technology at Capgemini: “The fact that both click & collect sales and sales via mobile devices are up, shows that customers do want options when it comes to the online shopping experience. As we move into one of the busiest times of the year for e-retail, this is a great opportunity for retailers to stand out amongst their competitors and give customers an improved experience. However we are still seeing a high level of checkout and basket abandonment; an indication that there is still work to be done by retailers to convert this demand into sales.”

To keep up with the latest developments in the Multichannel arena, register now for the Retail Bulletin's 3rd Multichannel Retailing Summit 2012. Sponsored by GfK, it will take place February 1st in central London. Speakers include Halfords,, o2 Telefónica,, Schuh, Santander UK plc, Marks & Spencer,, Game Group,  Alexon Group plc, Everything Everywhere, Joules Clothing, Adnams Plc, eDigitalResearch, Collect Plus, Norbert Dentressangle. Click here for full details and registration. The event is supported by IMRG.

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