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Royal Mail doubles compensation for tracked products

Royal Mail has announced it is increasing the compensation it offers to customers using its Tracked products from £50 to £100.

GENERAL MERCHANDISE

Royal Mail doubles compensation for tracked products

The increased compensation applies to customers using its Royal Mail Tracked24, Royal Mail Tracked48, Royal Mail Tracked Returns24 and Royal Mail Tracked Return48 services.

Customers sending items of greater value continue to use Royal Mail’s Special Delivery Guaranteed services which offer compensation of up to £500 as standard, and up to £2,500 with additional cover.

Royal Mail recently standardised the weight limit on its Tracked products, increasing the maximum weight to 20kg across the suite. It has also enhanced its Royal Mail Tracked48 product, offering acceptance into its network up until midnight all year-round at mail centres and regional distribution centres across England, Scotland, Wales and Northern Ireland.

Nick Landon, managing director Royal Mail Parcels, said: “Our Tracked products are very popular with business customers who want the flexibility to choose a 24 or 48 hour delivery service, together with a collection service and later acceptance times that allow them to meet customer expectations. So we are delighted to be increasing the compensation we offer on our suite of Tracked products. We believe this will provide even greater confidence in the products and in our ability to respond to our customers.”

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