Retail Bulletins Omnichannel Summit back for 5th year
Every retailer of every type is making the move towards omnichannel. Customers are more demanding than ever before, their time and their loyalty is hard-won, purchases need to be made on the move and retailers who don’t move with the times are paying the price. But while the traditional methods of retail have changed and been augmented, multichannel technology is evolving: 4G, micro-payments, contactless, social media, video commerce, personalisation – keeping abreast of current trends or future ideas is vital.
John Lewis in particular recognises that on-line sales are higher in areas where there is a John Lewis store. Successful integration of the operations of stores and website was brought by the restructuring of the business whereby teams have been merged for on-line and stores. There has also been early recognition by senior management of the value of investing in technology rather than adding another store.
Delegates to this event will hear from and debate with leading retailers and innovative solutions providers about how to deliver flexibility, improve operational efficiency and support their business’ multichannel customer engagement strategy.
Steve Moore, head of customer experience, Carphone Warehouse and Tom Allason, founder & CEO, Shutl are early confirmed speakers. Sponsors include Shutl, eGain and eDigitalResearch.
Register now for this one day, interactive event to network with your peers in a relaxed and informed environment. Click here for further details
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