Poundworld invests in employee benefits following appearance on Undercover Boss
The company’s managing director Chris Edwards and marketing director Martyn Birks took part in the show which sees high-flying executives go undercover in their own businesses. The aim was to get genuine feedback from employees about what it was like working for the company.
Issues that arose during the show included employees being unhappy about staff facilities, till discrepancies being taken out of wages and staff being deducted 15 minutes pay for clocking in late.
Chris Edwards said: “We’ve immediately started acting on the feedback that we received. During the show we announced that we would invest £250,000 to make sure that every store offers great break and lunch areas and we’ve already put a facilities management team in place to oversee this work and we’re now planning to increase our investment in this area further.
“In addition we’ve changed our clocking in system so that people are always paid for the time they work and we’re investing in new technology to identify where till discrepancies occur, which means employees are no longer penalised for being late or making genuine mistakes.”
He continued: “Although we are renowned for offering fantastic value for money, providing great customer service is also a key priority for us and hopefully making these improvements for our employees will in turn enable them to further enhance the experience for our customers.”
Edwards founded Poundworld on a Wakefield market stall 37 years ago. The company recently relocated its headquarters to a 215,000 sq ft warehouse in Normanton, West Yorkshire following a national expansion drive that has seen the budget retailer open 28 new stores in the last 12 months.
Poundworld has 2800 employees across 129 stores and says it plans to open a further 120 new stores over the next three years.
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